# Compare Reputation vs rater8 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Reputation and rater8 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/167624-177794/Reputation-com-vs-rater8

---

# Reputation vs rater8 Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Reputationrater82/4 selected

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

[rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/)

[## Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [184 reviews](#user-reviews)

Positive

165

Neutral

9

Negative

10

[## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.8

Functionality

4.9

Ease of Use

4.9

Customer Service

5

Reviews Sentiment

KL

Based on [181 reviews](#user-reviews)

Positive

181

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### ReputationStacker

4.9 (42)

* * *

Starting Price

$63.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

98%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Score My Reviews

4.9 (80)

* * *

Starting Price

$49.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Okendo

4.9 (223)

* * *

Starting Price

$19.00

Other,Per Month

Free Trial

Free Version

* * *

User rating

98%

of reviewers  
rated it above 4 stars

* * *

### Weave

4.3 (666)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,123 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

Not enough reviews

Feature ratings

Negative Feedback Management

5.0

Review Request

5.0

Review Monitoring

4.9

Response Management

4.7

Reporting/Analytics

4.5

86%Fit

High performer

Feature ratings

Negative Feedback Management

4.9

Review Request

4.9

Review Monitoring

4.9

Response Management

4.9

Reporting/Analytics

4.9

User satisfaction

User satisfaction

4.4

User reviews[184](https://www.capterra.com/p/167624/Reputation-com/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

5.0

User reviews[181](https://www.capterra.com/p/177794/rater8/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.8

Customer support

5.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$109Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for multi-location brands looking to build and maintain an online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more.

Best for

Healthcare: Private/Specialty Medical Practices and Hospital Networks

## User reviews

Pros & cons

ML

Mor L.

Senior Presales Engineer

> "I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___6648114)

VR

Verified Reviewer

Social Media, Influencer & Community Manager

> "There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4948710)

MP

Melissa P.

Owner Loyalty Manager

> "The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342)

AN

Ana N.

olm

> "only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers"

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4574412)

BD

Brian D.

Marketing Coordinator

> "I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5069621)

FN

Felicia N.

Marketing Director

> "I dont think my day to day operations would flow easily without reputation."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5044083)

RU

Randy U.

Regional Marketing & Training Director

> "The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3652843)

MP

Melissa P.

Owner Loyalty Manager

> "There is really nothing, I don't like about reputation management."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342)

AB

Amanda B.

marketing

> "Our team like the review management features and monitoring capabilities."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4830196)

HB

Houston B.

Social Specialist

> "Social platform is weaker than competition"

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3467406)

BS

Bryan S.

Director of Customer Relations

> "The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to..."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4609869)

DE

Don E.

Digital Marketing Director

> "from time to time their access to specific review dashboards gets cancelled. "

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3299607)

Amanda W.

Vice President of Business Development & Operations

> "We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. "

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4608936)

SS

Shannon S.

Director of Digital Marketing

> "The platform often has glitches."

[See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3327038)

[View Reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

KB

Kolbe B.

IT

> "The responses feel like they're pre-generated and not actually AI."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

Olivia S.

Director of Marketing

> "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

LP

Lynne P.

Marketing Director

> "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621)

Kayla Barclay H.

Marketing and PR Consultant

> "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706)

EB

Erin B.

Practice Manager

> "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

LS

Lauryn S.

Marketing Coordinator

> "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803)

JL

Jeanine L.

Office Manager

> "not applicable. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102)

Olivia S.

Director of Marketing

> "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

GK

Gabrielle K.

Marketing Manager

> "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

EB

Erin B.

Practice Manager

> "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

GK

Gabrielle K.

Marketing Manager

> "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

KB

Kolbe B.

IT

> "The price for rater8's services are very nice when comparing to other companies similar to rater8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

LH

Lori H.

Optometric Concierge

> "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443)

KL

Kaitlyn L.

Senior Operations Coordinator

> "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

RS

Robert S.

Review Manager

> "I did not pursue a function which would send a review request more times if no response was received and not answered by our..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864)

TK

Thomas K.

Marketing Operations

> "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419)

JC

Judy C.

Principal

> "Navigating the dashboard is awkward."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

EL

Emily L.

Clinic Manager

> "n/a. I do not have anything to add in this section."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606)

KB

Kolbe B.

IT

> "Seeing updates to the platform is always exciting."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

SV

Sarah V.

Marketing Coordinator

> "I don't feel anything needs improvement."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026)

LH

LaDawn H.

Marketing Coordinator

> "It has really helped us increase our overall rating since our GO Live date"

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6795526)

GH

Gina H.

Administrator

> "I have not had any issues that I feel need to be improved."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120)

[View Reviews](https://www.capterra.com/p/177794/rater8/reviews/)

## User interface

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)

4.39 (184)

[rater8](https://www.capterra.com/p/177794/rater8/)

4.98 (181)

### Features

Reputation

Top features

27/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/167624/Reputation-com/#features)

rater8

17/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/177794/rater8/#features)

### Recognition

No recognitions have been awarded to Reputation

No recognitions have been awarded to rater8

### Deployment & support

Reputation

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

rater8

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Reputation

-   By Reputation.com
-   Located in United States
-   Founded in

rater8

-   By rater8
-   Located in United States
-   Founded in

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Features

4.5

4.9

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4.3

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4.8

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