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Multi-location (5+) brands looking to build and maintain a strong online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more.
Designed for small and local businesses, the cloud-based solution helps enhance customer engagement, collect feedback, manage contact details, and more.
Most of our reps have been very helpful and answer questions promptly. We have seen an increase in number of positive reviews and are better able to manage our responses from one platform.
The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.
Thank you for always taking the time to answer our questions and help keep up our "reputation. The ease of having surveys sent to our guests and getting feedback immediately is worth every penny.
Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice.
The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.
Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked.
I like the ease of use especially for my site mangers to get reviews. The reporting is great and very easy to read.
Immediately after signing the contract the problems started.
I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them.
From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries.
It was awesome, great for a business that needs to go online but doesnt know where to start.
Poor consumer service, bad website and harder to use to collect reviews.
I like the concepts of how to collect reviews and also have a website. I signed up hoping to improve my online presence.
They also copied my current site that I told them not to do. I asked for a refund of my first month they charged but they won't.
Wonderful value, easy to use with good customer service.
Majority of the time they did not know what was wrong with the system.
Dan F.: I'm Dan, I'm a Social Media Manager in the automotive industry, and I give Reputation.com a five out of five rating. Well, believe it or not, before we were using Reputation.com, we were doing things in a manual manner, so we were kind of doing things almost hand written. We were in the digital sphere, kind of doing everything one by one, but after using Reputation.com, the ability to create and move forward with the content and the engagement of reviews and testimonials, has just been a game changer. We even looked at different platforms. One of them was called Chatmeter and it compared pretty nicely, but in the long run, the credibility of Reputation.com, just the different functions and benefits that they have, is primarily the reasons that we moved forward with them. Using a platform that allows you to pull in multiple pieces of information, and makes it easy, quick, and efficient, and allows you to have digestible reports or dissectable reports, was really some of the main reasons we chose Reputation.com. Reputation.com has a lot of different integrations, or at least the key integrations, to have success in the testimonial and review market. So, when you're looking at reviews from all these different places, Reputation.com has the ability to pull in reviews into one dashboard, from Google or Facebook or different platforms like that, where you're having a lot of your traffic and you're having a lot of your reviews or testimonials on those different sites. So, it's efficient in the sense that it allows you to see everything in just one dashboard, as opposed to going to Google My Business, or the multiple pages that you have, or your Facebook pages. Sometimes, for businesses, you have an umbrella corporate entity, and then you'll have a lot of different franchisees under that umbrella, and so this Reputation.com platform saves a tremendous amount of time. Some other benefits include the ability to categorize and look at stats in different levels, so if you want to look at the franchise level, or if you want to look at the group corporate level, or if you want to look at location, you want to look at how you're getting reviewed, your positive reviews, your negative reviews, all that kind of information can be broken down in this dashboard at the click of a couple buttons. It makes it really super simple and very easy, and very pleasant, actually, because if I had to do this with all the different pages one by one, it would take all day and I would probably have no hair. But now, we're doing something like this in one platform, just like I said, makes it really easy and comforting. I think if you're looking at Reputation.com, I think it's a great platform because it is reliable. It is a huge, trusted name and organization used across the nation and probably worldwide as well. So, having that kind of dependability in a platform will really help you to make the right decision in choosing Reputation.com.
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