# Compare Reputation vs TrueReview 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TrueReview and Reputation based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/167624-210085/Reputation-com-vs-TrueReview --- # TrueReview vs Reputation Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrueReviewReputation2/4 selected [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) [## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 150 Neutral 0 Negative 0 [## Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [184 reviews](#user-reviews) Positive 165 Neutral 9 Negative 10 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,055 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.8 Response Management 4.9 Review Notification 4.9 82%Fit Not enough reviews Feature ratings Review Request 5.0 Negative Feedback Management 5.0 Review Monitoring 4.9 Response Management 4.7 Review Notification 3.8 User satisfaction User satisfaction 5.0 User reviews[150](https://www.capterra.com/p/210085/TrueReview/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 User satisfaction 4.4 User reviews[184](https://www.capterra.com/p/167624/Reputation-com/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. Best for Designed for multi-location brands looking to build and maintain an online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more. ## User reviews Pros & cons Julia M. Director of Marketing > "Not only is it easy to build review request campaigns for customers across unique locations, but..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) SB Sydney B. VP of Account Strategy > "Visual customization is lacking; cannot update fonts, change colors besides the background..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415) SB Shirin B. President > "This allows us to proactively resolve issues, improve the customer experience, and demonstrate..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) AG Ashley G. Director > "The lack of SMS availability in Australia was a bit disappointing." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781) RZ Reza Z. President > "This allows for proactive mitigation and customer service remediation to make things right." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599) BD Brittany D. Owner > "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441) CA Cameron A. Community Relations Manager > "We've implemented the API to post reviews to our website- also seamless." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) EN Erik N. Owner > "Not being able to create a 2nd campaign under my package." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746) SB Shirin B. President > "It helps us manage client retention and customer satisfaction scores." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) LI Luke I. Owner > "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087) SB Shirin B. President > "I like the UI and the text and email feature that clients get after their service." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) Tyler N. Marketing Director > "The Zapier integrations have been iffy." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918) Julia M. Director of Marketing > "We are thankful for TrueReview's assistance in helping reach new clients through the growth of..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) RC Rene C. Owner > "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) Anthony K. Marketing Manager > "The email automation saves us time, and we've seen an increase in our online review volume since..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230) OG Olivier G. ceo > "I’ve never had customer service like this." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828) CA Cameron A. Community Relations Manager > "Any question was answered quickly by team members- and our new account was up and running in a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) CG Camie G. Sales and Marketing Manager > "There is a tiny refresh issue with new reviews." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051) JP Jessica P. Office Manager > "We were able to integrate it into our CRM easily through Zapier and worked great!" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782) SH Sunny H. Marketing Manager > "Currently that is no longer saved/auto populated." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253) SB Shirin B. President > "Instead of reacting after the fact, we are able to engage, respond, and make things right in..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) RC Rene C. Owner > "I dont like how you submit multiple review requests." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) PD Patrick D. Broker of Record > "The automatic follow up and tracking is also a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7070596) JL J L. COO > "This is detrimental for a small business. " [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142) CQ Cornelius Q. Onwer > "I especially love how it integrates with multiple platforms, making it seamless to collect..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854) TP Todd P. Owner > "Sometimes it's hard to find what you want." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121) Julia M. Director of Marketing > "The most effective and authentic way to do that is through testimonials." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) CN Christina N. Practice Administrator > "I am really struggling to find something I do not care for" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413) SB Shirin B. President > "They consistently mention how easy the system is to use and how much value it adds to their..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) SH Samuel H. Owner > "Not customizable enough." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811) YB Yossi B. Owner > "TRUEVIEW has all the features that I wanted, TrueReview has simple, effective, and perfect for..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6871186) MW Manny W. Managing Director > "Certain features were unavailable." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041) [View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) ML Mor L. Senior Presales Engineer > "I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform..." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___6648114) VR Verified Reviewer Social Media, Influencer & Community Manager > "There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does..." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4948710) MP Melissa P. Owner Loyalty Manager > "The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342) AN Ana N. olm > "only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers" [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4574412) BD Brian D. Marketing Coordinator > "I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5069621) FN Felicia N. Marketing Director > "I dont think my day to day operations would flow easily without reputation." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___5044083) RU Randy U. Regional Marketing & Training Director > "The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3652843) MP Melissa P. Owner Loyalty Manager > "There is really nothing, I don't like about reputation management." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4715342) AB Amanda B. marketing > "Our team like the review management features and monitoring capabilities." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4830196) HB Houston B. Social Specialist > "Social platform is weaker than competition" [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3467406) BS Bryan S. Director of Customer Relations > "The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to..." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4609869) DE Don E. Digital Marketing Director > "from time to time their access to specific review dashboards gets cancelled. " [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3299607) Amanda W. Vice President of Business Development & Operations > "We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. " [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___4608936) SS Shannon S. Director of Digital Marketing > "The platform often has glitches." [See full review](https://www.capterra.com/p/167624/Reputation-com/#Capterra___3327038) [View Reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/) ## User interface 4.97 (150) [Reputation](https://www.capterra.com/p/167624/Reputation-com/) 4.39 (184) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important TrueReview Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/210085/TrueReview/#features) Reputation 40/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/167624/Reputation-com/#features) ### Recognition No recognitions have been awarded to TrueReview No recognitions have been awarded to Reputation ### Deployment & support TrueReview Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Reputation Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TrueReview - By TrueReview - Located in United States - Founded in 2019 Reputation - By Reputation.com - Located in United States - Founded in ## Popular Comparisons [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $49/month Price $299/month 4.9 Features 4.4 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-210085/Trustpilot-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) $49/month Price Contact vendor for pricing 4.9 Features 4.6 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-210085/BirdEye-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.3 Features 4.4 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167624-169618/Reputation-com-vs-Trustpilot) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) $49/month Price $19/month 4.9 Features 4.6 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/176189-210085/Okendo-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) Contact vendor for pricing Price $109/month 4.3 Features 4.9 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/167624-177794/Reputation-com-vs-rater8) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) $49/month Price $109/month 4.9 Features 4.9 4.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.3 Features 4.4 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-167624/Brand24-vs-Reputation-com) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/) $49/month Price Contact vendor for pricing 4.9 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,794)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $399/month 4.3 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-167624/HootSuite-vs-Reputation-com) [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/) $49/month Price Contact vendor for pricing 4.9 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-210085/Weave-vs-TrueReview) [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.3 Features 4.8 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/167624-187669/Reputation-com-vs-Doctible)