# Compare tawk.to vs Zoho Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare tawk.to and Zoho Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/167792-169505/tawk-to-vs-Zoho-Desk --- # tawk.to vs Zoho Desk Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: tawk.toZoho Desk2/4 selected [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [343 reviews](#user-reviews) Positive 323 Neutral 13 Negative 7 [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,212 reviews](#user-reviews) Positive 2,071 Neutral 120 Negative 21 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,726 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.5 Real-Time Monitoring 4.4 Mobile Access 4.5 63%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.5 Real-Time Monitoring \-- Mobile Access 4.4 User satisfaction User satisfaction 4.6 User reviews[343](https://www.capterra.com/p/167792/tawk-to/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.3 User satisfaction 4.5 User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page. Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## User reviews Pros & cons AA Aditya A. Customer Service Representative > "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972) HS Harry S. Head of CSM > "Didn’t connect into other apps as welll as alternatives." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851) HK Harish K. Lead Web Developer > "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) OS Oscar S. Operations Manager > "Honestly, I can't remember a time when Tawk.to was not working or had issues." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774) CTB Connor T. B. Financial Operations Manager > "Our customers now have a hotline to us during business hours, and it makes us look good on our response times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) VR Verified Reviewer Web > "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) CTB Connor T. B. Financial Operations Manager > "It decreased our call volume and helped us resolve B2B order challenges more easily." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) KK Kenna K. Digital Media Systems Lead > "It doesn't integrate very well with our current software" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615) HK Harish K. Lead Web Developer > "Tawk.to is a great option for handling client chats and quick questions right from our web projects." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) Rohit A. Founder > "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586) AWT Aldrin Wilfred T. Business Development Manager > "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464) IA Itunu A. Customer service > "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781) VR Verified Reviewer CIMI > "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467) KM Kavin M. Web Developer > "The one thing that I don't like is that they added the tawk.to branding in the free version." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268) Carine Sylvie T. Remote administrative assistant > "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060) VR Verified Reviewer Digital Marketing Executive > "lack of automation capabilities and it is not interactive chatbot" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) SW Steve W. Director > "It was also free to use." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247) Ferşat Ö. Owner > "It has poor documentation and you must handle what you need by yourself." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570) TB Tyler B. Digital Asset Manager > "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200) VR Verified Reviewer Web > "Poor customer service." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) Marianela F. Water Treatment and Environmental Management Consultant > "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226) RM Rosalina M. Executive Assistant > "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) Pascual G. Project Manager > "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370) JW Jennifer W. Accounts Receivable > "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539) RM Rosalina M. Executive Assistant > "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) KP Kathy P. Owner > "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865) MS Mark S. Sales and Marketing > "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) RJ Ryan J. Founder > "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) VR Verified Reviewer Digital Marketing Executive > "It help us capture leads in live chat" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) PE Precious E. Community Manager/Builder > "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712) JN Joseph N. Information Technology Specialist > "tawk.to integrated well with our website which makes it easy to communicate with online visitors." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458) Bill B. President > "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) DK Deepanshu K. Reporting Manager > "Interface is excellent." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324) AT Anurag T. Technical Support Specialist > "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012) Dmitrijs M. CTO > "Tawk.to is a trustful side-kick for several of sites that we have developed." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759) Ngalla B. CEO > "Sometimes I don't receive notifications especially when I'm not monitoring it." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060) Henri H. Web designer > "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698) AH Amrut H. CSR > "the chat notification music, that is toooooo loud" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312) RJ Ryan J. Founder > "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) Bill B. President > "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) RM Rosalina M. Executive Assistant > "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) OO Oluwafisayo O. Customer experience > "Having alot of issues with network, disconnects customers and agents during chat." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889) KK Kimmo K. Customer Service Improvement Manager > "Easy to get started with, comes with good reporting functions and good customer tracking." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476) AR Anthony R. Owner > "The only thing I always dislike about any software is the branding that comes along with it. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) VR Verified Reviewer Digital platform Architect > "i never saw such a great support before with any software in my life, live chat, and live zoom call 2 members not only one to fix my..." [See full review](https://www.capterra.com/p/167792/tawk-to/#GetApp___3579927) RM Ryan M. IT Manager > "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) HS Hardik S. Customer Relation Team > "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) RM Ryan M. IT Manager > "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) MS Mark S. Sales and Marketing > "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) JL Jorge L. Marketing Manager > "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) Bill B. President > "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) Ethan S. Travel Consultant > "The tracking tool is confusing and doesn't really display statistics clearly." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2190887) MM Marek M. Senior IT Manager > "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555) JL Jorge L. Marketing Manager > "That forces you to use the web browser client which is not that convenient." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) Luke H. Founder > "I like the web notifications too and email if people chat as well as the app notification." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282) Pemba Tshiring S. SEO Specialist > "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434) KM Kavin M. Web Developer > "The easy of access is awesome and the functionality is also good." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268) SY SERDAR Y. Call Center Manager > "It is a bit difficult to reach an official when we have technical problems" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650) HS Hardik S. Customer Relation Team > "The chat feature for support, which our customers use frequently, is a good part of this software." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) VJ Viktoria J. Customer Support > "The backend was a bit complicated and had many options I never actually used." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034) RM Rosalina M. Executive Assistant > "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) CN Charan N. Android developer > "They do not have good SDK's to integrate into apps." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612) AR Anthony R. Owner > "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) NJ Nenad J. Founder > "it doesn't keep up UI and ease wise compared to paid tools -" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302) VR Verified Reviewer Sales Manager > "It helped me to increase my sales and to upgrade the user experience, and support." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437) Chris H. CEO > "Tricky to manage users and see all messages sometimes" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263) ET Eliza T. Digital Marketing Specialist > "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273) AG Ankit G. Founder > "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905) VR Verified Reviewer GM > "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731) RM Ryan M. IT Manager > "This is great and also part of what chat systems online suffer from, but this one seems even worse." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) [View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## User interface [tawk.to](https://www.capterra.com/p/167792/tawk-to/) 4.55 (343) 4.51 (2,212) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important tawk.to 23/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/167792/tawk-to/#features) Zoho Desk Top features 29/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) ### Recognition tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Live ChatSoftware (2022)  Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support tawk.to Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details tawk.to - By tawk.to - Located in United States - Founded in 2012 Zoho Desk - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,355)](https://www.capterra.com/p/180345/WhatsApp/reviews/) $0 Price Contact vendor for pricing 4.4 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/167792-180345/tawk-to-vs-WhatsApp) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) $0 Price $8.75/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-167792/Slack-vs-tawk-to) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0 Price $25/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-167792/LiveChat-vs-tawk-to) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0 Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-167792/LiveAgent-vs-tawk-to) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (704)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $0 Price $0/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-167792/Tidio-Chat-vs-tawk-to) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $0 Price $59/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-167792/Text-Request-vs-tawk-to) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)