# Compare Bandwidth vs Acefone 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bandwidth and Acefone based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/167939-264770/Bandwidth-vs-Acefone --- # Bandwidth vs Acefone Features and Cost Comparison Last updated April 8th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BandwidthAcefone2/4 selected [Bandwidth](https://www.capterra.com/p/167939/Bandwidth/)[4.5 (131)](https://www.capterra.com/p/167939/Bandwidth/reviews/) [Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) [## Bandwidth](https://www.capterra.com/p/167939/Bandwidth/)[4.5 (131)](https://www.capterra.com/p/167939/Bandwidth/reviews/) Starting Price $0.35one time Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment BH Based on [131 reviews](#user-reviews) Positive 120 Neutral 7 Negative 4 [## Acefone](https://www.capterra.com/p/264770/Acefone/)[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) Starting Price $19.99/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment Based on [135 reviews](#user-reviews) Positive 124 Neutral 2 Negative 9 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,934 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Mobile Access NA Online Voice Transmission NA Video Conferencing NA API 4.6 Call Routing 4.0 75%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission 4.7 Video Conferencing 5.0 API 1.0 Call Routing 4.4 User satisfaction User satisfaction 4.5 User reviews[131](https://www.capterra.com/p/167939/Bandwidth/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.4 Customer support 4.6 User satisfaction 4.6 User reviews[135](https://www.capterra.com/p/264770/Acefone/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $0.35One Time - Free version - Free trial Price starts from $19.99Per User, Per Month - Free version - Free trial Best for Best for Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 911 connectivity. Our APIs and nationwide IP voice network are built to scale. Best for We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements. ## User reviews Pros & cons BH Brian H. Escalation Engineer > "Bandwidth provides us with the ability to provide our clients with a high level of call quality, consistently." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3609408) ZA Zubair A. CEO > "Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6028056) Ruben W. Head of Artificial Intelligence & Machine Learning > "It helps to maintain stable and prolonged conversations without interference and outages." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3646449) WN Will N. Product Manager > "Their support during the new 10DLC requirements changes has been absolutely abysmal." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6682905) ES Eric S. IT Manager > "The pricing was good for making and receiving calls which was the man reason we took this tool over creating our..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___2909403) ZA Zubair A. CEO > "This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6028056) VR Verified Reviewer web developer > "Bandwidth's platform is well-regarded by developers, who appreciate its scalability, reliability, and ease of..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___4582584) ZA Zubair A. CEO > "The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6028056) RB Randy B. Client Support Mgr > "BW is very user friendly the Support response time is very efficient the staff are personable and knowledgeable" [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3570419) ZA Zubair A. CEO > "This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6028056) DR Dennis R. Customer Service > "Perfect company, incredible customer service and competitive pricing." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3570983) RM Russell M. President > "It's a shame, they had a good thing going customer service wise." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___6580417) BH Brian H. Escalation Engineer > "We have received exceptional service in almost every instance where needed." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3609408) JH Jerry H. Sr Solutions Architect > "Also - for some of our customers, Bandwidth will randomly not deliver messages." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3677216) AD Aaron D. Technology Services > "Super Team, thanks for the consistent top-notch help." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3596030) JH Jerry H. Sr Solutions Architect > "It makes it difficult to keep them when deliverability is an issue." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3677216) AS Amit S. Regional technical Head > "Has great customer services." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3567679) AD Aaron D. Technology Services > "Issues with service caused a number of troubles." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3596030) MM Mary M. Owner > "The recent all inclusive dashboard/portal makes it easy to keep a hands-on approach to all the details on each..." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___2452118) JH Jerry H. Sr Solutions Architect > "This is a major pain point with our customers." [See full review](https://www.capterra.com/p/167939/Bandwidth/#Capterra___3677216) [View Reviews](https://www.capterra.com/p/167939/Bandwidth/reviews/) MNN Mohammed Nakash N. Director > "Just spoken to one of the customer representative \[sensitive content hidden\] who was very..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6323237) Bill O. President > "To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) HD Hanna D. estimator > "they set up one-on-one calls to help you understand the platform, and will answer every question..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) Sachin K. manager > "Feels like not genuine company" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___7100254) SA Shamsul A. Director > "I just started Acefone but the customer support by \[sensitive content hidden\] and his technical..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6271266) Bill O. President > "Do yourself a favor and avoid this company at all costs." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___6758950) Cody R. Regional Vice President > "The calls, when connected, connected perfectly with high quality sound" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) IC Ian C. Company Director > "That the call quality wasn't so good but found out this was because we were using the wrong..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) NS Nancy S. Marketing Director > "I really enjoy my experience with Acefone as it was seamless from start to finish in record time..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) DB DONATAS B. Manager > "Sometimes is hard to receive call back from proper department." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) Nihal S. Senior Sales Engineer > "I like the team and the quality of sound, aman and Nishant have been very helpfull." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6085430) Cody R. Regional Vice President > "They make promises they cannot deliver on, and it's always someone else's fault within the..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4968740) AMB Ana-Maria B. CEO > "It has been great connecting with the Acefone team." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6149360) MW Mike W. CEO > "Not really, not yet proficient to identify any issues." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4899676) MN Marilu N. Manager > "I like all the services I need for my business" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4966742) Neil E. Director of Business Development > "I was getting so frustrated trying to find a company that would take the time to understand our..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) AP Anthony P. CTO > "Customer service fantastic always solves issues promptly." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6095546) RB Rida B. Managing director > "I didn't like the user interface colour of the platform" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4037657) IC Ian C. Company Director > "How helpful the support was in setting up the system" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6261673) SB Stefan B. Owner > "As a novice VOIP user, I was struggling to understand the tech jargon used." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3958530) HD Hanna D. estimator > "great accessibility, easy to use, and they are very thorough in the set-up process." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___5031762) ER Eric R. Director of Business Development > "This is an issue for all numbers in my contact list that did not have country codes added." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) Neil E. Director of Business Development > "Still, it was very refreshing to know that I was being taken care of, and that my client service..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3580868) SB Scott B. Managing Director > "We have constant problems with the service - we repeatedly cannot recieve incoming calls." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) PE Patience E. Business Manager > "HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE,..." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3147235) JM Joe M. Director > "The software does not allow copying and pasting of numbers." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3462828) NS Nancy S. Marketing Director > "I enjoyed working with \[sensitive content hidden\] my sales representative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6130909) ER Eric R. Director of Business Development > "Calls not connecting - This still doesnt connect for 5-10 calls per day" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3040328) MC Michael C. Engineer > "Easy to get started, helpful support staff" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4842996) SB Scott B. Managing Director > "We have constant problems with and spend more time n the phone to support than we do speaking..." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) DB DONATAS B. Manager > "Price is good comparing with other." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___6180523) VR Verified Reviewer Owner > "Impossible to cancel." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3764238) PE Praise E. OPERATIONS MANAGER > "Acefone provides the widest combination of features for one great price." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4732629) LG Lucy G. Finance & Admin > "The portal is a little clunky and sometimes features are not in the most obvious place" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3401368) DF Duncan F. Director > "Acefone services have been great and pricing is also really competitive." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___4721073) IA Israr A. director > "so far no cons found in their system recommend their services" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3639614) JS Jatinderpal S. Manager Info Systems > "Cost effective solution that is easy to setup and is feature rich" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3582601) PF Phillip F. Company Director > "sometimes the recordings are a little laggy and not clear." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2711339) AB Amber B. Office Manager > "Quick response time from team with queries, easy to set up" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3865479) SB Scott B. Managing Director > "Biggest mistake we ever made as a business was going with this company." [See full review](https://www.capterra.com/p/264770/Acefone/#GetApp___3261928) JS Jatinderpal S. Manager Info Systems > "Acefone has been super easy to setup and is feature rich." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3582601) KS Kenneth S. President > "Haven't found any yet problems or anything negative." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3509249) JH Jack H. Infrastructure Technician > "Integrating the software with Zoho looks to work seamlessly once configured" [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___3308350) GR Gordon R. Director > "Perhaps my expectations are too low." [See full review](https://www.capterra.com/p/264770/Acefone/#Capterra___2845730) [View Reviews](https://www.capterra.com/p/264770/Acefone/reviews/) ## User interface No images or videos provided by vendor [Acefone](https://www.capterra.com/p/264770/Acefone/) 4.60 (135) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Bandwidth 18/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/167939/Bandwidth/#features) Acefone Top features 43/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/264770/Acefone/#features) ### Recognition No recognitions have been awarded to Bandwidth Acefone Best Value VoIPSoftware (2023)  Best Value VoIPSoftware (2022)  ### Deployment & support Bandwidth Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Acefone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bandwidth - By Bandwidth.com - Located in United States - Founded in 2005 Acefone - By Acefone - Located in United Kingdom - Founded in 2019 ## 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