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Site24x7 is built for small and medium businesses, and caters to job functions that include the business owner/web app administrator, site reliability engineer, system administrator and IT manager.
1st Incident Reporting works with utility, security, construction, education and all types of companies who require the ability to efficiently report incidents from the field or job site.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
My quibbles are that we have received false alarms on occasion, sometimes caused by their server agents, which have been a little flakey sometimes. Also, the pricing can be confusing.
I love its dashboarding capabilities. And that the monitoring system itself keep track of historical data providing great insight on what is happening.
It is very hard to recover the password once the person who set up the service is no longer with the organization.
Overall we are very happy with this product and all the different options offered by it. We recommend it to any IT personnel.
When you get a phone call that a server of services is down. IT is some times hard to understand what the computer is saying.
Site24x7 can also help you automate tasks like restarting servers or notifying IT staff of issues. This can save you time and help you keep your website running smoothly.
As you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams.
I appreciate that 1st Reporting has created a family-oriented team that is patient, understanding, and focused on developing successful initiatives that support any organization's safety.
This is the first complaint I hear from all users. The user groups are difficult to manage, and we rely on support to update those for us.
I believe that the ability to modify and customize various templates for field usage is essential for our ability to glean useful information.
The monthly report generates TRIR and LTIF based on work hours I manually enter, among other summarize, I'm also using the tool to generate risk assessments.
The ease of use, the flexibility, the ability to role out to workers, the ability the edit and build forms through support.
The best thing about 1st is its ability to do virtually anything we want.
Site24x7
1st Reporting
Top Features1st Reporting
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