Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Usability researchers, product managers, design teams and UX professionals, and stakeholder groups.
From bootstrapped one person teams to fortune 100 companies, we have the tools and flexible pricing to support any and everyone.
Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.
I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every.
The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.
Lookback have serious problems with charging wrong values.
It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too.
Lookback then wanted to charge me USD 1,000 just to get those two recordings. Terrible customer experience for a company used by customer experience researchers.
Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.
IOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software.
They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.
Not mentioning the overheads and paperwork we avoid as a result of not conducting them ourselves.
Their video editing function is great for showing highlight reels to clients and colleagues. Their customer service is fantastic.
We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.
The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing.
When we used this platform for a client, the platform required testers to download a screen recorder. While this is common in the user testing industry, I still don't like it.
Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.
You barely get tests to qualify for the customer base is low.
Lookback
Userlytics
Top FeaturesLookback
--
Userlytics
--
Products similar to those you're currently comparing: