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Maze empowers design and product teams to continuously collect user insights across the entire product development cycle that bring the confidence to create better user experiences.
Usability researchers, product managers, design teams and UX professionals, and stakeholder groups.
The integration with Figma that allows you to test your prototypes is great. The survey building set up is also very good and it is easy to create good surveys and you really have a lot of control.
If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing.
Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach.
This software it's annoying in some cases, it's difficult to understand and to use for some new users.
My experience with Maze has been fantastic. The platform has helped me to validate product decisions, collect valuable customer insights, and optimize user experiences that drive impact.
It's a bit limited in question templates, I miss a multiple choice format with images for example.
As someone who is passionate about user experience, I love how Maze provides valuable insights into user behavior and preferences.
Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented.
Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.
I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every.
The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.
Lookback have serious problems with charging wrong values.
It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too.
Lookback then wanted to charge me USD 1,000 just to get those two recordings. Terrible customer experience for a company used by customer experience researchers.
Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.
IOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software.
Speaker 1: Hi, my name is Eshwar. I'm a user experience researcher. I would give Maze five out of five stars, and for more reviews, click below. My main use for Maze is as a side grade to other survey software. In the past we've used traditional ones like Qualtrics, but these didn't really fill the niche for prototype testing that we need as a user experience researcher. So I use Maze mostly for testing prototypes that we make in software like Figma or Sketch or Adobe XD, and we put those prototypes into Maze, run them through there, and we get feedback on how people respond to these prototype applications, be it where they click, where they misclick, and then some qualitative, quantitative input on how they feel about it. Some of the big positives about Maze are the feature set, what they offer in terms of questions and survey logic. You can have the option to get heat maps and recordings, which gives us a wealth of data to be able to explore. For the alternatives that we compared it to, the pricing scheme was the best, and it's also got a very easy drag and drop system. So when we onboarded new researchers, they were able to very easily familiarize themselves with it rather than have to onboard them with a detailed training course. It's also very good for teamwork and it integrates great with our existing software. For example, we use Figma and Slack and very conveniently Maze integrates just perfectly with those. In terms of what I dislike about Maze, I'd say this is somewhat limited variety in questions. So as a more complex researcher using software like Qualtrics, there's some in-depth survey logic that might be missing that would be nice to have. Another downside I'd say is that you can't really buy additional responses, you'd have to upgrade the plan that you are on, so if you max out on the number of responses you have in a month, you'll need to upgrade the plan, which can be a bit frustrating. Also, the testing panel that Maze is offers is quite expensive, so I would recommend that you go to a different source to source your participants. But I will say that Maze is constantly improving. Some of the features that I've mentioned have improved in the six, seven months that I've been using them. For example, previously they only offered prototype testing and now you can test on a live website. So that's a really good positive from.
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