# Microsoft Teams vs Google Chat: Features and Cost Comparison 2026 | Capterra

> Microsoft Teams vs Google Chat: Which team communication tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/168668-175800/Microsoft-Teams-vs-Chat

---

# Microsoft Teams vs Google Chat Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Microsoft TeamsGoogle Chat2/4 selected

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (10931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

[## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (10931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[## Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

Starting Price

$4.00/month

Starting Price

$4.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [10,931 reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Positive

9,880

Neutral

852

Negative

199

Positive

9,880

Neutral

852

Negative

199

Reviews Sentiment

Based on [2,378 reviews](https://www.capterra.com/p/175800/Chat/reviews/)

Positive

2,161

Neutral

172

Negative

45

Positive

2,161

Neutral

172

Negative

45

Best for (according to reviews)

-   **Business size**: Small businesses account for 50% of reviews (5,388), with enterprises and midsize businesses contributing 31% and 18%, demonstrating broad uptake across various organization sizes.
-   **Industry**: Information technology, computer software, and education management together represent 23% of reviews, indicating diverse adoption across tech and educational sectors.
-   **Use cases**: Meeting (69%), team communication (57%), and video conferencing (45%) are prominent, reflecting strong focus on collaboration and remote interaction.

Best for (according to reviews)

-   **Business size**: Small businesses account for 62% of reviews (1,469), demonstrating broad uptake among smaller organizations, with enterprises and midsize businesses making up 36% combined.
-   **Industry**: Education management, computer software, and marketing/advertising collectively represent 22% of reviews, indicating diverse industry adoption.
-   **Use cases**: Instant messaging & chat (78%), team communication (63%), and online meetings (7%) highlight a focus on collaboration and real-time connectivity.

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## Reviewer verdict

Microsoft Teams

Reviewers find Microsoft Teams best for organizations seeking comprehensive team collaboration, citing its integration with Microsoft Office apps, real-time document editing, and robust video conferencing. Users value its customizable notifications, file sharing through SharePoint and OneDrive, and mobile access for productivity on the go. They mention that Teams is particularly cost-effective for those already using Office 365, though some note challenges with chat management and occasional technical glitches.

Google Chat

Google Chat users consider it ideal for teams prioritizing simplicity, instant messaging, and integration with Google Workspace tools like Gmail, Google Drive, and Google Meet. Reviewers highlight its ease of use, timely notifications, and affordability—especially for small businesses or those leveraging the free version. However, they mention that Google Chat may lack some advanced features and has limitations in file sharing and video call quality compared to other solutions.

## Features comparison

When comparing Microsoft Teams and Google Chat in the team communication space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 52,543 reviews from Team Communication users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Microsoft Teams

88%Fit

Feature ratings

Real-Time Chat

4.7

Mobile Access

4.4

Alerts/Notifications

4.3

File Sharing

4.4

Google Chat

83%Fit

High performer

Feature ratings

Real-Time Chat

4.7

Mobile Access

4.6

Alerts/Notifications

4.5

File Sharing

4.4

Real-Time Chat

4.7 (2162)

4.7 (515)

Microsoft Teams users appreciate the real-time chat feature for its ability to facilitate quick and efficient communication, especially for remote and hybrid teams. They value the immediate message delivery, presence indicators, and the integration with other Microsoft tools. However, some users mention occasional delays in message delivery and a less intuitive user interface. Google Chat users also find the real-time chat feature beneficial for instant communication and collaboration. They highlight the ease of use, instant message delivery, and the ability to see when someone is typing. Some users note minor delays and occasional lag. Overall, users find Microsoft Teams effective for quick responses and collaboration, while they value Google Chat for its simplicity and instant communication capabilities.

Mobile Access

4.4 (2441)

4.6 (611)

Microsoft Teams users appreciate the mobile access feature for its ability to keep them connected and productive on the go. They find the mobile app useful for joining meetings, responding to messages, and accessing files, though some mention occasional slowness and bugs. Google Chat users also value mobile access for its convenience and seamless integration with other Google services. They find it easy to use and effective for staying connected while away from their desks, though some users note limitations in functionality compared to the desktop version. In general, users find both platforms enhance productivity and connectivity on the go, with Microsoft Teams offering robust features and Google Chat providing ease of use and integration.

Alerts/Notifications

4.3 (1028)

4.5 (546)

Microsoft Teams users appreciate the customizable alerts and notifications, which they say help them stay informed about messages, mentions, and meetings. They find the notifications useful for maintaining communication and productivity, though some users report occasional issues with delayed or missed notifications. Google Chat users also value the alerts and notifications for their timeliness and ability to keep them updated on important messages and activities. They appreciate the customization options and the integration with other Google services. Overall, users find both platforms effective in keeping them informed, with Microsoft Teams offering extensive customization and Google Chat providing timely and clear notifications.

File Sharing

4.4 (1825)

4.4 (415)

Microsoft Teams users find the file sharing feature essential for collaboration, saying that it allows them to share and co-author documents seamlessly. They appreciate the integration with SharePoint and OneDrive, though some users mention difficulties with file permissions and occasional issues with file uploads. Google Chat users also value the file sharing feature for its ease of use and integration with Google Drive. They find it convenient for sharing various file types, though some users note limitations in file size and occasional difficulties with managing shared files. In summary, users find Microsoft Teams effective for collaborative file sharing with robust integration, while they appreciate Google Chat for its simplicity and integration with Google Drive.

## Pricing comparison

### Starting prices

Microsoft Teams

$4.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/168668/Microsoft-Teams/pricing/)

Google Chat

Contact vendor for pricing

### Value-for-money analysis

4.4 (10931)

4.6 (2378)

A comparison of how reviewers evaluate the value for money provided by both Microsoft Teams and Google Chat indicates that Microsoft Teams reviewers find it offers extensive features and integration with other Microsoft products, often included in existing Office 365 subscriptions, making it a cost-effective choice for many organizations. Google Chat reviewers appreciate its affordability, especially its free version, and its seamless integration with other Google services, which they find beneficial for small businesses and individual users. Reviewers appreciate Microsoft Teams for its inclusion in Office 365 subscriptions, which they say provides significant value without additional costs. They highlight its robust feature set, including video calls, chat, and integration with third-party applications, as valuable for business communication and collaboration. However, some users mention that the pricing can be prohibitive for small businesses, and the cost per user can add up quickly, indicating that it may be less ideal for larger teams or those with limited budgets. As for Google Chat, reviewers find it also provides good value for money, especially noting its free version and easy integration with Google Workspace. They appreciate its cost-effectiveness and reliability for basic communication needs. However, some users report that the pricing for additional features and storage can be high, and they mention that the free version may lack some advanced functionalities found in other paid tools.

## Integrations

Popular Integrations

Compare available integrations between Microsoft Teams and Google Chat.

### Google Calendar

Microsoft Teams

Google Chat

### Smartsheet

Microsoft Teams

Google Chat

### Google Drive

Microsoft Teams

Google Chat

### Trello

Microsoft Teams

Google Chat

### Google Docs

Microsoft Teams

Google Chat

### Microsoft Planner

Microsoft Teams

Google Chat

### Gmail

Microsoft Teams

Google Chat

### Asana

Microsoft Teams

Google Chat

Total Integrations

60

Microsoft SharePoint

Users report that they integrate SharePoint with Teams for file sharing, document collaboration, organizing project-specific pages, and accessing a centralized document repository.

Microsoft Excel

Reviewers state that they use Excel with Teams for sharing, editing, and collaborating on spreadsheets, which they say enhances data management and real-time collaboration.

Microsoft Word

Users mention that they integrate Word with Teams for sharing, editing, and collaborating on documents, noting that it facilitates real-time updates and efficient teamwork.

Microsoft PowerPoint

Reviewers report that they use PowerPoint with Teams for creating, sharing, and presenting slides during meetings, which they indicate enhances remote collaboration and training sessions.

Microsoft OneNote

Users say that they use OneNote with Teams for taking and sharing meeting notes, citing that it helps in organizing information and maintaining documentation within team channels.

Microsoft Teams Integrations (60)

-   [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)
-   [Asana](https://www.capterra.com/p/184581/Asana-PM/)
-   [Assembly](https://www.capterra.com/p/214210/Assembly/)
-   [Axonify](https://www.capterra.com/p/130669/Axonify/)
-   [Booking](https://www.capterra.com/p/106408/Booking/)
-   [Calendar Pro](https://www.capterra.com/p/183497/The-Calendar-Pro/)
-   [Calendly](https://www.capterra.com/p/148036/Calendly/)
-   [Canva](https://www.capterra.com/p/168956/Canva/)
-   [Claude](https://www.capterra.com/p/10011218/Claude/)
-   [Copilot](https://www.capterra.com/p/190435/CoPilot/)
-   [Copilot](https://www.capterra.com/p/255199/Copilot/)
-   [Desk](https://www.capterra.com/p/10021130/Desk/)
-   [Drop](https://www.capterra.com/p/211662/Ringless-Voicemail-Drops/)
-   [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)
-   [Figma](https://www.capterra.com/p/175027/Figma/)
-   [Fireflies](https://www.capterra.com/p/197037/Fireflies/)
-   [Foxit PDF Editor](https://www.capterra.com/p/249044/Foxit-PDF-Editor/)
-   [GitHub](https://www.capterra.com/p/129067/GitHub/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)
-   [Hub](https://www.capterra.com/p/167289/Hub/)
-   [Intercom](https://www.capterra.com/p/134347/Intercom/)
-   [Jira](https://www.capterra.com/p/19319/JIRA/)
-   [Kahoot!](https://www.capterra.com/p/156399/Kahoot/)
-   [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)
-   [Maestro](https://www.capterra.com/p/173124/Maestro/)
-   [Maestro](https://www.capterra.com/p/36429/RapidResponse/)
-   [Maestro](https://www.capterra.com/p/119493/Maestro/)
-   [Maestro](https://www.capterra.com/p/218473/Maestro/)
-   [Maestro](https://www.capterra.com/p/232824/Maestro/)
-   [Maestro\*ERP](https://www.capterra.com/p/83238/Maestro-Solutions/)
-   [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)
-   [Microsoft Excel](https://www.capterra.com/p/176574/Excel/)
-   [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)
-   [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)
-   [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/)
-   [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)
-   [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)
-   [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)
-   [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)
-   [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)
-   [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)
-   [MindManager](https://www.capterra.com/p/31776/MindManager/)
-   [Miro](https://www.capterra.com/p/128955/Miro/)
-   [monday.com](https://www.capterra.com/p/147657/monday-com/)
-   [Office](https://www.capterra.com/p/248807/Office/)
-   [OneDrive](https://www.capterra.com/p/161304/OneDrive/)
-   [Rea](https://www.capterra.com/p/205385/Rea/)
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-   [Slido](https://www.capterra.com/p/154051/Slido/)
-   [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)
-   [Spot](https://www.capterra.com/p/194681/Spot/)
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-   [Turn](https://www.capterra.com/p/248205/Turn/)
-   [Wrike](https://www.capterra.com/p/76113/Wrike/)
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-   [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)
-   [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)
-   [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Total Integrations

6

Gmail

Reviewers mention that integrating Gmail with Google Chat enhances productivity, allowing seamless communication and file sharing within the same platform, which they say is ideal for professional settings.

Google Drive

Users report that Google Chat's integration with Google Drive facilitates easy file sharing and real-time collaboration, which they note improves efficiency in team projects and data management.

Google Meet

Reviewers state that Google Chat's integration with Google Meet simplifies meeting setup and video calls, which they say enhances remote collaboration and quick communication among team members.

Google Calendar

Users say that integrating Google Calendar with Google Chat helps in scheduling meetings and setting reminders, which they note ensures team coordination and timely updates on deadlines.

Google Workspace

Reviewers report that Google Chat's seamless integration with Google Workspace enhances collaboration, which they indicate is beneficial for sharing files, accessing Google Docs, and managing team projects efficiently.

Google Chat Integrations (6)

-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know.

## How does the user experience compare on Microsoft Teams vs Google Chat?

### Overall rating

4.5 (10931)

4.5 (2378)

### User interface

Microsoft Teams

Google Chat

### Customer service and support

Microsoft Teams

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Google Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Microsoft Teams vs Google Chat

Both Microsoft Teams and Google Chat are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Microsoft Teams stacks up against Google Chat and pick the one that fits best your needs. Users appreciate Microsoft Teams for its robust team collaboration features, including real-time document editing and integration with Microsoft Office apps. They also value its online meeting capabilities, noting the ease of scheduling and recording meetings. Additionally, reviewers highlight the video conferencing features, mentioning high-quality video calls and screen sharing. At the same time, Google Chat users praise its chat messaging for facilitating both direct and group conversations, and its integration with other Google Workspace tools. They also find the email chat feature convenient for quick communication and appreciate its team communication tools for efficient collaboration. As for the cons, Microsoft Teams users find the chat functionality cumbersome, citing issues with notifications and managing individual chats. They also report problems with screen sharing and video calls, mentioning lag and occasional technical glitches. Meanwhile, Google Chat users criticize its video call quality, noting lag and lack of advanced features. They also find the notifications inconsistent and the file-sharing capabilities limited, particularly with large files. \[[2](#source-item-2)\]

Pros

Microsoft Teams

Beverly S

Development CoordinatorHigher Education, 201 - 500 employeesUsed the software for: More than 2 years.

“It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature.“

October 31, 2025

SA

Samer A

AI ResearcherComputer Software, 10,001+ employeesUsed the software for: More than 2 years.

“It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and adding support to that meeting format.“

March 10, 2026

Google Chat

SP

Sara P

Director of OperationsAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years.

“Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly.“

December 18, 2025

Brandy Z

CEO and Principal ConsultantProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years.

“I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet.“

January 1, 2026

Cons

Microsoft Teams

CP

CANDICE P

Account's officerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years.

“Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some features felt buried or overly complicated, especially when you just wanted a straightforward way to find a file or revisit a conversation.“

January 4, 2026

Marco C

Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months.

“Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from the application.“

December 22, 2025

Google Chat

MT

Mariane Stephanie T

ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: More than 2 years.

“it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation“

December 22, 2025

MG

Mike G

Member of Technical StaffComputer Hardware, 201 - 500 employeesUsed the software for: More than 2 years.

“It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments.“

December 30, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from team communication software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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