# Compare Microsoft Teams vs Intermedia Unite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Microsoft Teams and Intermedia Unite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/168668-181373/Microsoft-Teams-vs-Unite

---

# Microsoft Teams vs Intermedia Unite Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Microsoft TeamsIntermedia Unite2/4 selected

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

[## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting Price

$4.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.2

Reviews Sentiment

Based on [11,079 reviews](#user-reviews)

Positive

10,017

Neutral

860

Negative

202

[## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

Starting Price

$27.99

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

178

Neutral

8

Negative

2

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

100%Fit

High performer

Feature ratings

Mobile Access

4.4

Online Voice Transmission

4.7

Video Conferencing

4.6

API

4.4

Chat/Messaging

4.7

81%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

5.0

Video Conferencing

4.6

API

4.3

Chat/Messaging

4.5

User satisfaction

User satisfaction

4.5

User reviews[11,079](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.2

User satisfaction

4.7

User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

$4Per User, Per Month

-   Free version
-   Free trial

Price starts from

$27.99Flat Rate, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Best for

Company of any size from 1-1000+ employees

## User reviews

Pros & cons

Yugma S.

Assay development and integration technician

> "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937)

TH

Tom H.

Head of Research

> "I find the search function for historic chats isn't the most robust - could there be an AI type search which finds things even if the search term is a bit loose?"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7171749)

SA

Samer A.

AI Researcher

> "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974)

Denis M.

Recruiter

> "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

VC

Vicente C.

Quality Technician

> "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

SP

Sairam P.

software developer

> "The interface can sometimes feel clustered , especially for new users, the desktop application may occasionally use significant system resources , and finding older messages or files can be..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473)

ÁLvaro C.

Deploy Manager

> "It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always accessible"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

VR

Verified Reviewer

Sales Specialist

> "In my personal experience, meetings and call stability on Microsoft Teams can occasionally be inconsistent, and I’ve noticed dropped calls or connection issues more frequently compared to other..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Sales Specialist

> "Microsoft Teams is a strong cross-collaboration tool that centralizes messaging communication, making phone calls, and scheduling video meetings into one platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646)

VR

Verified Reviewer

Project Engineer

> "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577)

CT

Cameron T.

IT Service Desk Analyst

> "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when completing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044)

Keely F.

Patient Care Coordinator

> "The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

Eric N.

BDR

> "It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109270)

JD

Josh D.

IT Support Engineer

> "That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage, particularly on..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

VR

Verified Reviewer

Admin

> "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and integrations make..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

VR

Verified Reviewer

Admin

> "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430)

AC

Angel C.

QC

> "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627)

IL

Ilaria L.

Assistant Reservation Management

> "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497)

AR

Arti R.

Engineer

> "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications can be..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043)

Susana F.

Client Relationship Manager

> "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750)

DB

DeForest B.

Sr Specialist

> "I liked that Microsoft Teams centralized chat, meetings, and file collaboration in one place, with strong Microsoft 365 integration that made teamwork more efficient and reduced email..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7098006)

JP

Jacob P.

Senior Associate

> "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

EB

Emma B.

Financial Controller

> "By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084889)

ÁLvaro C.

Deploy Manager

> "Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them, which sometimes..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860)

JP

Jacob P.

Senior Associate

> "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604)

CP

CANDICE P.

Account's officer

> "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199)

Meshv P.

Salesforce Developer

> "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771)

Matt B.

Director of Products

> "My only complaint about the video meeting part is that Microsoft still doesn't let you choose the quality level of your outgoing video feed."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083617)

Sven S.

Prokurist

> "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

VR

Verified Reviewer

Owner

> "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795)

Zach P.

Social Media Coordinator

> "For organizations that are hybrid or fully remote Teams is a great tool for team collaboration and it is also convenient to be able to simultaneously work on projects in Excel/Powerpoint etc with..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339)

Laxmi Kanth V.

Design engineer

> "Sometimes we can see a bit of lag in large meetings, and it consumes lot of RAM and suddenly loses network in a call."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154613)

Denis M.

Recruiter

> "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531)

HJ

Heather J.

Instructor

> "Performance glitches, my mic does not always hook up correctly, complex permissions, and strict channel limits."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102438)

Ashley G.

HR Manager

> "It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

HB

Holly B.

Professional recruiter

> "The quality of the video calls were glitchy. If you had other tabs open it may be delayed on the streaming"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076367)

BE

Basel E.

IT Manager

> "Chat, meetings, calls, file sharing, and channels are all in one place, which helps cut down on scattered emails and keeps conversations organized."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392)

JA

Jess A.

Creative Designer

> "sometimes the system glitches which make a team member miss the meeting or key information from shared during the glitch in the meeting"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7085026)

FM

Flavio M.

Senior QA Analyst

> "Integration with other tools under Microsoft 365 is also great, for example integrates calendar with Outlook and makes it easier to plan calls between people in our team."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102140)

Sven S.

Prokurist

> "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711)

Ashley G.

HR Manager

> "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288)

Blake A.

It Technician

> "Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157802)

MG

Matt G.

Manager

> "I find there are so many applications you can connect to enhance your experience for employer and employee communication and collaboration and ways to customize teams to fit your project or..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7082455)

Julia W.

Director of HR

> "The cost of Teams is expensive and not being able to view messages between other employees as a Global Admin on the account."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092826)

Keely F.

Patient Care Coordinator

> "My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel heavy and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

AD

Alto D.

Operations Manager

> "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7100849)

TS

Tiana S.

Lawyer

> "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200)

Osama A.

Full Stack Developer

> "This app feels slowat times and bit confusing for new users. As it has a lot of features, which can sometimes make it hard to find simple things quickly."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7091637)

Raxit P.

SR. Programmer Analyst

> "Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175915)

Keely F.

Patient Care Coordinator

> "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754)

BT

Brianna T.

Lead Editor

> "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239)

MA

Mohammad A.

Senior Claims Adjuster

> "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609)

JD

Josh D.

IT Support Engineer

> "Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing chat, calls,..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

Jonathon B.

Senior Writer

> "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723)

VR

Verified Reviewer

senior project manager

> "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797)

Marco C.

Pre Litigation Legal Assistant

> "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073)

PS

Paul S.

Software Engineer

> "It integrates well with all our other Microsoft products to provide a plug and play solution to our communication needs, both internally and externally."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083108)

PatJohn A.

Instructor Designer

> "Important messages can get buried without clear norms around channel usage, notifications, and file organization."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084155)

FM

Fiona M.

Clinical Audit Officer

> "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418)

JD

Josh D.

IT Support Engineer

> "Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958)

AD

Arnold D.

Senior executive

> "The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172739)

AG

Anthony G.

Wholesale Parts outside sales mgr

> "Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175375)

MS

Mitchell S.

Owner

> "The video call feature is the best feature, it integrates really well with Outlook calendar, and the ability to see the status of your team is helpful."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6860503)

VR

Verified Reviewer

Automation Developer

> "It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7159042)

VC

Vicente C.

Quality Technician

> "It combines chat, video calls, file sharing, and collaborative document editing all in one app."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328)

NS

Nikhilesh S.

Engineer

> "Delays in audio, video, or screen sharing can affect communication and reduce meeting effectiveness"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

RM

Renee M.

Paralegal

> "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very convenience and..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961)

NS

Nikhilesh S.

Engineer

> "Microsoft Teams occasionally experiences lagging issues, especially during large meetings or when network connectivity is unstable."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223)

JPN

Jean-Pierre N.

Instructional Designer

> "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968)

DD

Dustin D.

President and CEO

> "During the early days of the launch, call quality was poor, there were no backgrounds and the chat feature was clunky."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7094832)

MM

Madellene M.

Founder and CEO

> "Channels keep student cohorts by program type, while integrated calendar and file sharing make visa document reviews seamless and screen sharing video calls intimate and comprehensive."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7003567)

JH

Jamie H.

Quality and Reliability Specialist

> "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352)

HR

Hayden R.

Graphic Designer

> "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing..."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500)

JM

Jamison M.

Principal

> "I found it a bit difficult to create folders and shortcuts to items that are frequently visited."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157192)

VR

Verified Reviewer

Development Coordinator

> "It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7037457)

Jay P. G.

Principal

> "There seemed to be times when we could not include an actual meeting link without starting at our calendar."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098)

Thaura G.

Director

> "At my organisation, Teams allows us to manage our daily life, from calls and videoconferences to file exchanges and text messages"

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6868234)

CC

Chitrangna C.

Lead Digital Product Owner

> "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502)

KN

Keira N.

Managing Partner

> "We use it every single day for many reasons and it is our hub to stay connected with all teams members across many states and locations. "

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156942)

SR

Sam R.

Residency Program Administrator

> "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom."

[See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795)

[View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

MB

Mark B.

Managing Partner

> "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592)

VR

Verified Reviewer

Operations

> "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] and Intermedia's customer service department is incredible!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "The mobile app lags behind competitors and frequently has sync issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "She is an incredible asset to intermedia!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Customer support responses are slow and sometimes lack technical depth."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

SS

Scott S.

IT Manager

> "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

JO

Justin O.

Network Consultant and Engineer

> "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] was patient, extremely helpful, and dedicated."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

NV

Nina V.

Manager

> "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206)

SS

Scott S.

IT Manager

> "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

LD

Larry D.

Executive Recruiter

> "Cannot delete SMS messages and everything not accessible from one portal."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700)

CM

Christian M.

Program Coordinator

> "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240)

AK

Amy K.

Office Mananger

> "I think the system has become too large for our company we have decreased our size and the need for this software is not ..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663)

DD

Danielle D.

Practice Manager

> "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747)

SS

Scott S.

IT Manager

> "The contacts screen display of current call status is hard to see."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

RS

Robert S.

CIO

> "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

KS

Keith S.

Lead IT Consultant

> "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

RG

Rachel G.

Office Manager

> "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957)

CH

Catie H.

Front Office

> "The administrative portion is a bit complicated for setting up the phone tree."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

VR

Verified Reviewer

Country Profile Manager

> "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112)

KS

Keith S.

Lead IT Consultant

> "Can't configure a basic console for certain users."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

JO

Justin O.

Network Consultant and Engineer

> "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

JG

Joan G.

Broker/Owner

> "If internet goes down your service goes down as well."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664)

BF

Barry F.

owner

> "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270)

Steven W.

Senior Engineer

> "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

RV

Rene V.

Operations Lead

> "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604)

RS

Robert S.

CIO

> "Messaging could be improved. But it is not a significant aspect of our or my clients business."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

RL

Rodney L.

Director of IT

> "The fact that our users are able to take their number with them while working remotely or on the road has been..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222)

JL

Jonathan L.

President

> "Hard solve billing issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027)

Steven W.

Senior Engineer

> "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

CH

Catie H.

Front Office

> "I can't make sense of that on the admin section of Unite."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

RE

Robert E.

President

> "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

VB

Vincent B.

CFO

> "Installation was an issue during the first deployment."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164)

NH

Nat H.

VP

> "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888)

BA

Barbara A.

Controller

> "I would like to unsubscribe from the emails"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894)

RE

Robert E.

President

> "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

SJ

Stephanie J.

Admin. Staff

> "We will not go back to Verizon phone system"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650)

SS

Scott S.

IT Manager

> "We are able to rollout a company-wide policy of no personal cell phone use for business purposes."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

VP

Vilma P.

owner

> "I find it difficult setting up greetings etc."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166)

EH

Elizabeth H.

Customer Service Agent

> "I appreciate the ability to use this system with an office phone, computer or with my cell phone."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160)

TC

Terry C.

President / Owner

> "Their website is very complicated to work with"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024)

JS

Jewell S.

Mental Health Counselor

> "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687)

RA

Roger A.

CEO Proprietor

> "I really can't think of anything I don't like about the service."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787)

JA

Jessalyn A.

Technical Support Manager

> "It helps us answer call when we are not in the offce."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148)

KG

Keith G.

Document Control Manager

> "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793)

[View Reviews](https://www.capterra.com/p/181373/Unite/reviews/)

## User interface

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

4.46 (11,079)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

4.72 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Microsoft Teams

21/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features)

Intermedia Unite

Top features

40/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/181373/Unite/#features)

### Recognition

Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports

Intermedia Unite

Best Value Unified CommunicationsSoftware (2023) 

### Deployment & support

Microsoft Teams

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Intermedia Unite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Microsoft Teams

-   By Microsoft
-   Located in United States
-   Founded in 1975

Intermedia Unite

-   By Intermedia
-   Located in United States
-   Founded in 1991

## Popular Comparisons

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$4/month

Price

$14.99/month

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$27.99

Price

$25/month

4.7

Features

4.5

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/175788-181373/Nextiva-vs-Unite)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,618)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$4/month

Price

$7/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$27.99

Price

$14.99/month

4.7

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-181373/Zoom-Video-Conferencing-vs-Unite)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,140)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$4/month

Price

$6/month

4.4

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/)

$27.99

Price

Contact vendor for pricing

4.7

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/181373-218251/Unite-vs-Wildix)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

$4/month

Price

$8.75/month

4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

$27.99

Price

$350/year

4.7

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-181373/3CX-vs-Unite)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,530)](https://www.capterra.com/p/163332/GoToMeeting/reviews/)

$4/month

Price

$14/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$27.99

Price

$30/month

4.7

Features

4.3

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/181373-242188/Unite-vs-RingCentral-MVP)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

vs

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,404)](https://www.capterra.com/p/237272/Webex/reviews/)

$4/month

Price

$25/month

4.4

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

$27.99

Price

Contact vendor for pricing

4.7

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-181373/GoTo-Connect-vs-Unite)