--- title: "Compare Microsoft Teams vs Zoom Phone 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Microsoft Teams and Zoom Phone based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone" page_type: "comparison" language: "en" --- # Microsoft Teams vs Zoom Phone Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Microsoft TeamsZoom Phone2/4 selected [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $4.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [11,159 reviews](#user-reviews) Positive 10,089 Neutral 866 Negative 204 [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [246 reviews](#user-reviews) Positive 229 Neutral 11 Negative 6 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### FreeConferenceCall.com 4.5 (376) * * * Starting Price $3.95 Flat Rate,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### JustCall 4.1 (225) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,489 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings API 4.4 Call Routing 4.3 Chat/Messaging 4.7 Call Transfer 4.0 Call Recording 4.3 69%Fit Missing features Feature ratings API 4.0 Call Routing 4.2 Chat/Messaging NA Call Transfer 4.3 Call Recording 4.3 User satisfaction User satisfaction 4.5 User reviews[11,159](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.2 User satisfaction 4.5 User reviews[246](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.2 Price starts from Price starts from $4Per User, Per Month - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for Small businesses, mid-market, and enterprise organizations across healthcare, education, manufacturing, retail, and government. Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. ## User reviews Pros & cons Yugma S. Assay development and integration technician > "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937) TH Tom H. Head of Research > "I find the search function for historic chats isn't the most robust - could there be an AI type search which finds things even if the search term is a bit loose?" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7171749) Kai Z. realtor > "It is a All-in-One Centralized Workspace to combine all different features all together such as dropbox, chatting platform, zoom for video conference etc" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183861) FJR France Jhannen R. Front Desk Representative > "The app itself can be heavy on system resources, which sometimes causes lag during larger meetings. While the integration with Planner and Project is useful, Teams doesn’t quite..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) DR Dave R. Manager > "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561) Denis M. Recruiter > "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) ÁLvaro C. Deploy Manager > "It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860) SP Sairam P. software developer > "The interface can sometimes feel clustered , especially for new users, the desktop application may occasionally use significant system resources , and finding older messages or..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473) VR Verified Reviewer Sales Specialist > "Microsoft Teams is a strong cross-collaboration tool that centralizes messaging communication, making phone calls, and scheduling video meetings into one platform." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646) VR Verified Reviewer Sales Specialist > "In my personal experience, meetings and call stability on Microsoft Teams can occasionally be inconsistent, and I’ve noticed dropped calls or connection issues more frequently..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7156646) VR Verified Reviewer Admin > "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) VR Verified Reviewer Project Engineer > "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577) AC Angel C. QC > "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627) VR Verified Reviewer Compliance Officer-Corporate Finance > "Additionally, navigating through the deep layers of nested channels and notifications can feel overwhelming, and finding specific past threads via the built-in search feature is..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7181685) FJR France Jhannen R. Front Desk Representative > "The seamless integration with Microsoft 365 makes daily workflows smoother, and the mix of chat, video meetings, and file sharing keeps everything in one place." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) Keely F. Patient Care Coordinator > "The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) Cyrene Joy S. Property Administrator > "projects easy by coordinatinating features on the app, you can also assign the calls and filters during meetings also you directly message the concerns on your team members by the..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) JD Josh D. IT Support Engineer > "That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) AR Arti R. Engineer > "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043) VR Verified Reviewer Admin > "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) Cyrene Joy S. Property Administrator > "In terms pf project management its add centralized communication, real time coordination to the team members and easy file sharing for easier project outs on the office." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) IL Ilaria L. Assistant Reservation Management > "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497) JP Jacob P. Senior Associate > "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) JP Jacob P. Senior Associate > "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) Cyrene Joy S. Property Administrator > "Overall, Microsoft Teams is a robust and reliable collaboration platform that streamlines communication, virtual meetings, file sharing, and teamwork within a single workspace." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) ÁLvaro C. Deploy Manager > "Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7179860) Sven S. Prokurist > "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) CP CANDICE P. Account's officer > "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199) VR Verified Reviewer Cloud Enginner > "It has helped keep conversations organized and made it easy to share documents and collaborate in real time. While there are some usability improvements that could be made,..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119) EA Estrella A. Software Engineer > "Project management and customization options are basic, and customer support relies heavily on online docs." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7195773) ER Erica R. Assitant PM > "Seamless Office 365 Integration: It connects perfectly with Word, Excel, PowerPoint, and Outlook, making it incredibly easy to share and co-author files in real time without..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182363) VR Verified Reviewer Owner > "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795) Denis M. Recruiter > "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) Laxmi Kanth V. Design engineer > "Sometimes we can see a bit of lag in large meetings, and it consumes lot of RAM and suddenly loses network in a call." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154613) Ashley G. HR Manager > "It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) Sven S. Prokurist > "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) Bill L. Vice President of Sales and Operations > "It has been a reliable tool for communication, meetings, and collaboration, making it easier for teams to stay connected and share information. While it can take some time to get..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131) Blake A. It Technician > "Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157802) LC Louise C. Marketing Director > "The integration with Microsoft 365 made it easy to collaborate on documents in real time, schedule meetings through Outlook, and keep conversations organized by team and project." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182375) Bill L. Vice President of Sales and Operations > "It can also become difficult to keep chats, files, and conversations organized when working across multiple teams and channels." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7185131) BE Basel E. IT Manager > "Chat, meetings, calls, file sharing, and channels are all in one place, which helps cut down on scattered emails and keeps conversations organized." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392) Keely F. Patient Care Coordinator > "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) Ashley G. HR Manager > "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) MA Mohammad A. Senior Claims Adjuster > "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609) LD Liz D. Director of Network Operations at USA Digital > "I liked it because everything is centralized in one place, messaging, meetings, and file sharing, it really helps me stay connected and coordinate more quickly, especially in..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7187126) Jonathon B. Senior Writer > "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) Keely F. Patient Care Coordinator > "My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) Marco C. Pre Litigation Legal Assistant > "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073) TS Tiana S. Lawyer > "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200) JD Josh D. IT Support Engineer > "Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) Raxit P. SR. Programmer Analyst > "Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175915) FJR France Jhannen R. Front Desk Representative > "The interface can feel cluttered for new users, and without careful tweaking, notifications can quickly become overwhelming." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) IS Imran S. Data Protection Officer > "MS team overall is useful tool , used with Office 365 make it easier to communicate with team, share contents, record meetings, generate minutes of meeting." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7183305) AG Anthony G. Wholesale Parts outside sales mgr > "Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7175375) BT Brianna T. Lead Editor > "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239) VR Verified Reviewer Automation Developer > "It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7159042) JD Josh D. IT Support Engineer > "Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7177958) NS Nikhilesh S. Engineer > "Delays in audio, video, or screen sharing can affect communication and reduce meeting effectiveness" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223) VR Verified Reviewer senior project manager > "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797) NS Nikhilesh S. Engineer > "Microsoft Teams occasionally experiences lagging issues, especially during large meetings or when network connectivity is unstable." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7168223) FJR France Jhannen R. Front Desk Representative > "I’ve found it especially useful for teamwork, since co-editing documents and organizing discussions into channels helps reduce confusion and keeps projects on track." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7178349) JH Jamie H. Quality and Reliability Specialist > "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352) FM Fiona M. Clinical Audit Officer > "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418) JM Jamison M. Principal > "I found it a bit difficult to create folders and shortcuts to items that are frequently visited." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7157192) AD Arnold D. Senior executive > "The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172739) Jay P. G. Principal > "There seemed to be times when we could not include an actual meeting link without starting at our calendar." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098) RM Renee M. Paralegal > "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961) CC Chitrangna C. Lead Digital Product Owner > "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502) CT Cameron T. IT Service Desk Analyst > "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044) SR Sam R. Residency Program Administrator > "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795) SA Samer A. AI Researcher > "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974) Susana F. Client Relationship Manager > "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750) JPN Jean-Pierre N. Instructional Designer > "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968) Jonathon B. Senior Writer > "It can be a little confusing going from one Teams window or tab to another when a video chat is underway." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) VR Verified Reviewer Cloud Enginner > "Features like screen sharing, meeting recordings, and channel-based discussions are especially useful for remote work and project coordination." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7182119) BE Basel E. IT Manager > "Performance can also be a bit slow at times, especially when switching between chats, files, and meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7172392) VC Vicente C. Quality Technician > "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328) SG Sergio G. IT Engineer > "For example, when you go into a private chat details and "shared" tab, you can see "recent", "files" and "links", but you can't find the shared pictures easily, so if you need to..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6693448) HR Hayden R. Graphic Designer > "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500) JP Jacob P. Senior Associate > "The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) Marko K. Project and IT Manager > "It's intuitive and super easy to use, both on Macs and on Windows devices." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7070707) Denis M. Recruiter > "The UI is also quite clunky and unintuitive." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) MW Matthew W. School Support and Retention Manager > "It's so easy and intuitive to use." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7158149) JJ Joshua J. Account Executive > "I found the tab on the lefthand side to be organized in a way that wasn't intuitive for me. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6816779) VR Verified Reviewer Unemployed > "Has very clear interface, really enjoy the light blue colours." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6855240) David F. Business Manager > "It feels cluttered and not intuitive." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076254) KL Kaleena L. Sr. Communications Consultant > "Microsoft Teams is very intuitive and simple to use." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6585400) VR Verified Reviewer Director of Sales and Marketing > "It's not as intuitive to use as others in the space." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7104774) DR Dave R. Manager > "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7180561) MN Michelle N. Business Intelligence Director > "Other microsoft applications couldn’t be integrated, unlike Teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6637457) Ashley G. HR Manager > "One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7154288) VP Vidya P. Hadoop engineer > "Not very capable with integrations to third party tools" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6766529) SP Sairam P. software developer > "The integration with Microsoft 365 applications such as Outlook, word , excel and one drive hepls trams work more efficiently." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7165473) CF Camencia F. Sales, Market Research, App Testing, Entertainment and Broadcasting > "It does not mean as much to some people to just have this system until you need its integrated features." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6854473) Meshv P. Salesforce Developer > "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771) VR Verified Reviewer UX Researcher > "Member management, integrations, recordings all dont work that well." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___5032288) FM Fiona M. Clinical Audit Officer > "I use Teams as part of my every day work life and it makes everything so much easier!" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418) Keely F. Patient Care Coordinator > "The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7152754) NV Nitesh V. QA Engineer > "Setting it up is straightforward especially if your organization already uses Microsoft 365." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7138601) SD Stacie D. Sales Coordinator > "User interface gets a bit cluttered with all AI features they keep adding" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7119690) Zach P. Social Media Coordinator > "Overall I've been using Teams for several years and while it was a little clunky at first and the user interface was lacking, they have continuously upgraded and improved the..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339) MC Mark C. Board Trustee > "It can be harder to set up on users who aren't as tech savvy though or who use it as much as I do. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7161663) Cyrene Joy S. Property Administrator > "I have really like Microsoft Teams aside from its convenience to use its easy to access. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7186395) Joel S. Technology Support Technician > "Interface seems "clunky" and is confusing at times. " [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7121544) AS ALFREDO S. lead > "hour customer service, team collaboration, easy to share files, and most importantly that they are secure." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7117173) EA Estrella A. Software Engineer > "Project management and customization options are basic, and customer support relies heavily on online docs." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7195773) Dionne Joy M. Service Hub Representative > "Meetings run great with Microsoft 365 and great to share documents with great customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068147) NS Nikki S. HR Technology Change Management > "Sometimes the bandwidth of a network and the amount of people using the app for a specific meeting causes lag so we have everyone turn off their cameras which at times decreases..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3157770) Osvaldo B. Cinema operator > "The project management is high quality, as well as the customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092264) MS Monika S. UX Researcher > "You get kind of stuck if something isn’t working, not easy to get customer support." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___3932342) NH Nadine H. Counselling Therapist and practice owner > "I was able to access tech support when necessary." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6686042) SH Shamim H. Software Engineer > "I had to call the chat support twice and still can't figure it out." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___4198871) [View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) SC Sebastian C. Information Technology Intern > "Meetings, call recording, and call quality were all good." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SC Sebastian C. Information Technology Intern > "Good application for doing calls with other clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) AT Andrena T. Administration > "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to enter...." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) VR Verified Reviewer Analyst > "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) SC Sebastian C. Information Technology Intern > "Good level of call security." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or people..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to do-not-disturb" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) KK Kevin K. President > "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some expenses in..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) VR Verified Reviewer Assistant Manager (Pool) > "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to see..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) DB Daniel B. Lead Whatever/Whenever > "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides that, I..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154) RP Rachel P. Customer Service Rep > "It's so convenient in that we can pick the time, and use the services for the duration of the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6001656) ALL Audrey Lustgarten L. Principal Attorney > "We next discovered that although we are on a paid business plan we have no possibility to access live support to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643) VR Verified Reviewer Operations Manager > "I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4544527) AV Ana V. Scrum Master > "Adding new silly features like filter and similar, not needed for business purposes and I would rather see them work on..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2685113) KF Kennedy F. Speech Language Pathologist > "Great experience with minimal difficulties while using the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) VR Verified Reviewer Accountant-general > "For some unknown reason, the connection was interrupted several times during the call, possibly due to the poor quality of..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2602131) JB John B. Security Ambassador > "A great easy to use product" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6586121) BO Babatunde O. Snr. Business Systems Analyst > "However, it is difficult to use the application especially the mobile app when the network strength is weak." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2852750) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) PJ Patrick J. VP > "consumes a lot of battery power, this is a problem if you are remote in a location without power" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2727534) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) AI Abdul I. Economic Reporting Manager > "Got this during the lockdown and the clean interface with ease of use makes this a worthy contender for video calls" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3380673) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) VR Verified Reviewer teacher > "However, it is the most used platform in my district meaning that I use it daily, and it has been easy enough to adapt to." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2611409) ALL Audrey Lustgarten L. Principal Attorney > "Incredibly complex setup process with zero live support. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2707643) VR Verified Reviewer IT Manager > "The interface is intuitive and easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2836554) KS Kayla S. Teacher > "It is difficult to use without WiFi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2514348) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) VR Verified Reviewer Analyst > "Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7208919) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) ## User interface [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) 4.46 (11,159) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) 4.52 (246) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Microsoft Teams 16/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features) Zoom Phone Top features 17/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) ### Recognition Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Microsoft Teams Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Microsoft Teams - By Microsoft - Located in United States - Founded in 1975 Zoom Phone - By Zoom - Located in United States - Founded in 2011 ## Popular Comparisons [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $4/month Price $14.99/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $10/month Price $14.99/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $4/month Price $7/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $10/month Price $6/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $4/month Price $6/month 4.4 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) $10/month Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $4/month Price $8.75/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) $10/month Price $40/month 4.5 Features 4.1 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/184709-208535/Aircall-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,531)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $4/month Price $14/month 4.4 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) $10/month Price $25/month 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) $4/month Price $25/month 4.4 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $10/month Price $30/month 4.5 Features 4.3 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)