# Compare Microsoft Teams vs Zoom Phone 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Microsoft Teams and Zoom Phone based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone --- # Microsoft Teams vs Zoom Phone Features and Cost Comparison Last updated April 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Microsoft TeamsZoom Phone2/4 selected [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) [## Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $4.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [11,019 reviews](#user-reviews) Positive 9,961 Neutral 859 Negative 199 [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [244 reviews](#user-reviews) Positive 227 Neutral 11 Negative 6 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 100%Fit High performer Feature ratings Mobile Access 4.4 Online Voice Transmission 4.7 Video Conferencing 4.6 API 4.4 Call Routing 4.3 80%Fit High performer Feature ratings Mobile Access 4.6 Online Voice Transmission 4.3 Video Conferencing 4.7 API 4.0 Call Routing 4.2 User satisfaction User satisfaction 4.5 User reviews[11,019](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.2 User satisfaction 4.5 User reviews[244](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.2 Price starts from Price starts from $4Per User, Per Month - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more. Best for Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises. ## User reviews Pros & cons Yugma S. Assay development and integration technician > "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937) CP CANDICE P. Account's officer > "Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199) SA Samer A. AI Researcher > "It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109974) Denis M. Recruiter > "It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) RM Renee M. Paralegal > "I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very convenience and..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7064961) Marco C. Pre Litigation Legal Assistant > "Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068073) VC Vicente C. Quality Technician > "It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328) VR Verified Reviewer Project Engineer > "Can disconnect from calls, crash the computer and a special teams headset for calls is very low quality and stuffing came out" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140577) CT Cameron T. IT Service Desk Analyst > "Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when completing..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102044) VR Verified Reviewer Admin > "One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) Eric N. BDR > "It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7109270) IL Ilaria L. Assistant Reservation Management > "A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7128497) JPN Jean-Pierre N. Instructional Designer > "I like Microsoft Teams because it has powerful features such as chat, video meetings, calls, file sharing, offAI summaries for conversation, and a user-friendly interface." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968) Susana F. Client Relationship Manager > "At times, the platform can feel a bit overwhelming because there are many features and channels, which can make it harder to find specific conversations or files quickly." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7095750) VR Verified Reviewer Admin > "It’s a powerful tool for communication and collaboration, keeping chats, meetings, and files all in one place. While the interface can feel busy at times, its features and integrations make..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7124430) JP Jacob P. Senior Associate > "As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) AC Angel C. QC > "It offers high‑quality video conferencing for both one‑on‑one and group meetings, as well as support for virtual events, presentations, and audio calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7113627) NEN Nicole Ellis N. Lending Operation Assistant Manager > "However, I’ve encountered a few technical challenges, including the inability to use noise-canceling features, occasional app loading issues, and intermittent microphone access during..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6838566) AR Arti R. Engineer > "Integration with Microsoft 365 makes working on documents seamless, and channels help keep conversations organized. While it can feel a bit cluttered at times and notifications can be..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146043) Ajay P. Researcher > "When you upload files to a conversation, they all get dumped into a single channel root folder, which can turn into a mess. If you try to organize them into properly labeled folders, the links in..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6849053) DB DeForest B. Sr Specialist > "I liked that Microsoft Teams centralized chat, meetings, and file collaboration in one place, with strong Microsoft 365 integration that made teamwork more efficient and reduced email..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7098006) Matt B. Director of Products > "My only complaint about the video meeting part is that Microsoft still doesn't let you choose the quality level of your outgoing video feed." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083617) EB Emma B. Financial Controller > "By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084889) VR Verified Reviewer Owner > "What I liked least about Microsoft Teams is that it can feel cluttered and a bit overwhelming, especially when you’re in multiple teams and channels at once." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134795) JP Jacob P. Senior Associate > "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) CP CANDICE P. Account's officer > "What you liked least about Microsoft Teams was how it sometimes felt heavier than it needed to be. When you were trying to get something done quickly, it could lag, freeze, or take a moment to..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199) CP CANDICE P. Account's officer > "You appreciate structure and clarity, and Teams gives you that organised channels, easy file sharing, and a clean way to keep work, messages, and meetings connected." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7073199) HJ Heather J. Instructor > "Performance glitches, my mic does not always hook up correctly, complex permissions, and strict channel limits." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102438) Sofia L. Head Administrator > "The Teams feature which allows us to keep organizational docs and systems in a shared place for all to access and interact with." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7058619) HB Holly B. Professional recruiter > "The quality of the video calls were glitchy. If you had other tabs open it may be delayed on the streaming" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7076367) Meshv P. Salesforce Developer > "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7106771) JA Jess A. Creative Designer > "sometimes the system glitches which make a team member miss the meeting or key information from shared during the glitch in the meeting" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7085026) Sven S. Prokurist > "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) Sven S. Prokurist > "The number of features and settings can create a learning curve, and managing multiple teams or channels may become confusing over time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132711) Zach P. Social Media Coordinator > "For organizations that are hybrid or fully remote Teams is a great tool for team collaboration and it is also convenient to be able to simultaneously work on projects in Excel/Powerpoint etc with..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102339) Julia W. Director of HR > "The cost of Teams is expensive and not being able to view messages between other employees as a Global Admin on the account." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7092826) Denis M. Recruiter > "It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7140531) AD Alto D. Operations Manager > "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7100849) FM Flavio M. Senior QA Analyst > "Integration with other tools under Microsoft 365 is also great, for example integrates calendar with Outlook and makes it easier to plan calls between people in our team." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7102140) Osama A. Full Stack Developer > "This app feels slowat times and bit confusing for new users. As it has a lot of features, which can sometimes make it hard to find simple things quickly." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7091637) MG Matt G. Manager > "I find there are so many applications you can connect to enhance your experience for employer and employee communication and collaboration and ways to customize teams to fit your project or..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7082455) RE Rizi E. Technical Specialist > "Video calls tend to consume significant bandwidth, and performance can drop if the internet connection isn’t strong." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7055711) HH Hassan H. Call Center Rep > "I use it lots for meetings, communication between my team and I, I am in groups and am able to be in touch with our company and announcements." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7047377) MA Mohammad A. Senior Claims Adjuster > "Another issue is that it uses quite a bit of system resources, which can affect performance on lower-end systems." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7133609) TS Tiana S. Lawyer > "We have the teams phone and frequently use video calls for our client meetings, I also have teams on my phone - I love how seamlessly apps work together" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7137200) Jonathon B. Senior Writer > "There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) BT Brianna T. Lead Editor > "I like that it integrates with Microsoft 365's Calendar app and that you can retreive meeting transcripts after calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7125239) PatJohn A. Instructor Designer > "Important messages can get buried without clear norms around channel usage, notifications, and file organization." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7084155) Maxwell P. General Manager > "It effectively combines our meetings, chat, and file collaboration into one single hub. While it can feel a little bloated at times compared to lighter alternatives, the sheer amount of..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7059268) AM Abhinav M. Medical Assistant > "There are a lot of extra tabs sometimes that makes it a little hard to navigate the app on my phone." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7071131) PW Pixiang W. scientist > "It is available on desktop, mobile, and web for flexibility and works perfectly with Outlook, SharePoint, OneDrive, and other Microsoft apps for collaboration." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7053868) Althamash Khan Y. Systems Engineer > "I've also noticed occasional bugs, such as the app not accepting an external microphone during calls." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7068916) VR Verified Reviewer senior project manager > "Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7132797) JMH Ja'Michael H. Realtor > "I’m not a big fan of Microsoft Teams. While it offers a lot of features, the platform often feels cluttered and less intuitive compared to other communication tools." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7059883) PS Paul S. Software Engineer > "It integrates well with all our other Microsoft products to provide a plug and play solution to our communication needs, both internally and externally." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7083108) DD Dustin D. President and CEO > "During the early days of the launch, call quality was poor, there were no backgrounds and the chat feature was clunky." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7094832) Muhammad Zohaib A. Social Media Marketing Expert > "Microsoft Teams is very good for scheduling meetings, interviews and you can also save your customized written templates to use for quick response." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7051862) DM David M. Technical Support Engineer > "I hate the fact that notifications are loud in all channels, and after some time, it might be quite difficult to find a single valuable message." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7065658) FM Fiona M. Clinical Audit Officer > "I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7146418) JH Jamie H. Quality and Reliability Specialist > "One thing that is frustrating is the sound output might change and if you are not familiar with computers it may take you awhile to figure it out." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7142352) MS Mitchell S. Owner > "The video call feature is the best feature, it integrates really well with Outlook calendar, and the ability to see the status of your team is helpful." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6860503) Jay P. G. Principal > "There seemed to be times when we could not include an actual meeting link without starting at our calendar." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7114098) VC Vicente C. Quality Technician > "It combines chat, video calls, file sharing, and collaborative document editing all in one app." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7099328) CC Chitrangna C. Lead Digital Product Owner > "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7145502) MM Madellene M. Founder and CEO > "Channels keep student cohorts by program type, while integrated calendar and file sharing make visa document reviews seamless and screen sharing video calls intimate and comprehensive." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7003567) SR Sam R. Residency Program Administrator > "I do seem to have connection issues with video occasionally, and the same connection does not pose those issues for Zoom." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116795) AW Amar W. Desktop Analyst > "As per my experience, ms teams is good chatting and communication application, we can schedule meetings, invite multiple peoples including video calls, people can share screen with each other..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6845370) JPN Jean-Pierre N. Instructional Designer > "I also noticed that it is a complex file organization, and the channel setup can be challenging." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7063968) HR Hayden R. Graphic Designer > "A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7116500) Jonathon B. Senior Writer > "It can be a little confusing going from one Teams window or tab to another when a video chat is underway." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7122723) VR Verified Reviewer Development Coordinator > "It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7037457) SG Sergio G. IT Engineer > "For example, when you go into a private chat details and "shared" tab, you can see "recent", "files" and "links", but you can't find the shared pictures easily, so if you need to find any, you..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6693448) Thaura G. Director > "At my organisation, Teams allows us to manage our daily life, from calls and videoconferences to file exchanges and text messages" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6868234) JP Jacob P. Senior Associate > "The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7126604) OI Obehi I. Executive Director Business Development > "I use it the most to carry out meetings with the company’s clients and it has the best tools to control the flow of conferences that we have on the web." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7008494) BB Brendan B. Operations Lead > "As an operational leader I am in many group chats, but the number of times I receive notifications for messages that are not relative to my role is frustrating and 99% of them come from Team..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7040514) EJ Ethan J. Auditor > "This allows me to use a communication app in cohesion with my planner, reminding me of upcoming meetings." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7093930) Yugma S. Assay development and integration technician > "Teams can sometimes feel slow or resource-heavy, especially when multiple apps or large files are involved" [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7143937) VR Verified Reviewer Tech support > "It is dependable when it comes to meetings and provides powerful capabilities in the area of communication and collaboration. Although the performance can be still optimized, and interface..." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___6871705) Estela G. HR Assistant > "Notifications can also be overwhelming, and the app may run slowly during large meetings or heavy use." [See full review](https://www.capterra.com/p/168668/Microsoft-Teams/#Capterra___7134757) [View Reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Victoria H. HR Director > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948) BM Brendon M. Director of Operations > "the inability to change settings using the app, you have to go to the online web version to make changes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832) CB Cynthia B. Client Care Representative > "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) Kristl K. Sr Customer Service Rep > "Occasionally, experience dropped calls and poor audio quality." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) Gouthami K. Marketing Executive > "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995) JH James H. Managing Director > "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487) Kristl K. Sr Customer Service Rep > "Intuitive interface that blends seamlessly with existing Zoom video conferencing." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174) CB Cynthia B. Client Care Representative > "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523) PA PRITHVI A. Singing classes > "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) VR Verified Reviewer MBBS > "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) SC Sebastian C. Information Technology Intern > "Meetings, call recording, and call quality were all good." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) SM Sara M. photographer > "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Jesse Z. Software Engineer > "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123) Ravi Teja K. Data Science Intern > "What I liked the least about Zoom Phone is it's occasional call quality issues." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779) SC Sebastian C. Information Technology Intern > "Good application for doing calls with other clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) PY Peipei Y. Dentist > "Sometimes connection isn’t good even with wifi." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650) WJ Whitney J. HR Assistant > "That's very nice for catching phone numbers and things of that nature." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) EJ Emma J. Director of Operations > "I always worry that it'll turn off mid-meeting due to getting overheated." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651) Lena W. Owner > "Ease of use for multitasking and the ability to use other features as well." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684) EAP Er Avinash P. Senior Technical Support Engineer > "Little changes cause disruptions." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) VR Verified Reviewer MBBS > "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212) CL Carter L. Cost reduction consultant > "I have absolutely no complaints but they force me to write in this box 🤍" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) DH Dale H. Online Consultant > "It takes voice and video and integrates well into the Zoom family." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) AB Amar B. Customer Support > "Some times there is a network issue." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) AT Andrena T. Administration > "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753) EL Evelyn L. Operations Manager > "Their support service needs to be better." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069) AM Ascah M. Content Writer > "I find this platform to be effective for secure communications with my clients." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741) VR Verified Reviewer Executive Director > "The connection seems to be the worst." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) SR Sam R. IT Manager > "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) Noxolo R. Tutor > "I am also not very fond of the fact that one needs to have a constant internet connection." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) Nishant T. Sr. Analyst > "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) KM Karthick M. Team Lead > "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108) WJ Whitney J. HR Assistant > "It's great for a business to use with it's employees." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735) JL Jen L. Customer Engagement and Success Manager > "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681) SR Sam R. IT Manager > "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229) TD Thien D. Graduate Research Assistant > "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670) DH Dale H. Online Consultant > "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) VR Verified Reviewer Recruiting Enablement Specialist > "The UI is odd." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723) EAP Er Avinash P. Senior Technical Support Engineer > "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597) SY Sydney Y. Programs Manager > "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906) SC Sebastian C. Information Technology Intern > "Good level of call security." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317) NL Ntebaleng L. Animal Scientist > "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270) Nishant T. Sr. Analyst > "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) Diksha D. Bim Engineer > "Only one problem I have using this zoom phone is that it does not have any customer support service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568) VR Verified Reviewer Executive Director > "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586) AR Alphin R. Senior Recruiter > "we are not able to do chat and voice call simultaneously." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494) CT Christina T. Creative designer > "I love that you can video chat with family, friends or businesses." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921) EC Eliel C. Office Manager > "Especially switching out of another company such as Ring Central that are huge but with poor customer service." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873) PA PRITHVI A. Singing classes > "Just need an internet connection and easy to use ." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706) Andrew K. Chief Operating Officer > "While the services is available at a great price, the overall customer support is extremely poor. Once we..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037) JC Jess C. Accounts Receivable Manager > "It is convenient for not having to use your personal phone for business." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460) RS Randall S. Systems Administator > "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147) Nishant T. Sr. Analyst > "Low cost platform compared to peers, makes it good choice for small enterprises" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381) SB Stacey B. HR Coordinator > "It is very hard to hear people whether you use earphones or have it outloud." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056) EM Emily M. Speech and Language Therapist > "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784) VR Verified Reviewer Software engineering student > "I don't like how there are too many steps to log in." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161) CL Carter L. Cost reduction consultant > "My corporate head office just onboarded ZOOM Phones and I could NOT be happier." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396) AG Ashmita G. Student > "The hundred member limit is an issue. " [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661) CB Claude B. Technician > "We are in a technological age and everyone is hustling and bustling." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182) VR Verified Reviewer GAM > "Internally that is just a mess and not time efficient at all." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) HM Harshal M. Technical Project Manager > "simple to use while driving mainly, allows simple call switch" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377) Juan Carlos O. Support Expert > "Expensive, if you use it on your phone using mobile data, you'll run out of it." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079) SM Sara M. photographer > "They improve the application quickly too." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900) Hafizah S. Assistant Manager Business Development > "I had to cancel the session and join in it again using the VOIP option." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673) VR Verified Reviewer Videographer > "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can record..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638) SL Sheryl L. job developer > "I know there are limitations and it doesn't allow you to see everyone on the call." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050) DH Dale H. Online Consultant > "It's very easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337) Michael F. Organizational Change Consultant > "I have not consistently been able to upload documents into the chat." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238) DP Dana P. Admin > "Easy to use." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516) VR Verified Reviewer GAM > "Screen sharing is a joke!" [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054) JS Josh S. IT Coordinator > "Love having an app on my cell phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127) MM Megan M. Executive Assistant > "I sometimes have issues with it syncing to my phone." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182) DB Devin B. AP Manager > "Zoom is great to use to keep in touch with co-workers." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724) JG Justin G. Senior Implementation Consultant > "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406) AB Amar B. Customer Support > "It's simple to use, and you may learn how to use it without any specific instruction or classes." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154) KK Kevin K. President > "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718) Noxolo R. Tutor > "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436) VR Verified Reviewer Assistant Manager (Pool) > "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804) KF Kennedy F. Speech Language Pathologist > "It was easy to access and navigate with somebody who was less familiar with the software." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962) DB Daniel B. Lead Whatever/Whenever > "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides..." [See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154) [View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) ## User interface [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) 4.46 (11,019) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) 4.52 (244) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Microsoft Teams 21/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/168668/Microsoft-Teams/#features) Zoom Phone Top features 25/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features) ### Recognition Microsoft Teams is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Microsoft Teams Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoom Phone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Microsoft Teams - By Microsoft - Located in United States - Founded in 1975 Zoom Phone - By Zoom Video Communications - Located in United States - Founded in 2011 ## Popular Comparisons [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $4/month Price $14.99/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $10/month Price $14.99/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $4/month Price $7/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-247901/Microsoft-Teams-vs-Google-Workspace) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $10/month Price $6/month 4.5 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $4/month Price $6/month 4.4 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/168668-176572/Microsoft-Teams-vs-Google-Hangouts) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) $10/month Price Contact vendor for pricing 4.5 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $4/month Price $8.75/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) $10/month Price $25/month 4.5 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,527)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $4/month Price $14/month 4.4 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-168668/GoToMeeting-vs-Microsoft-Teams) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $10/month Price $30/month 4.5 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) $4/month Price $25/month 4.4 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) vs [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) $10/month Price $19/month 4.5 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/182004-208535/CloudTalk-vs-Zoom-Phone)