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Microsoft Teams vs PiPcall: Which is a better fit?

Updated on February 17th, 2025
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Summary
Key features rated by users
Features selected based on 2,712 reviews from VoIP users.
% Fit
Missing features
Feature ratings
Online Voice Transmission
4.8
Mobile Access
4.4
Reporting & Statistics
4.2
Call Routing
4.3
Call Recording
NA
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
5.0
Mobile Access
--
Reporting & Statistics
--
Call Routing
5.0
Call Recording
5.0
User satisfaction
4.5
User reviews9,848
Ease of use
4.4
Functionality
4.4
Value for money
4.4
Customer support
4.2
4.4
User reviews12
Ease of use
4.3
Functionality
4.3
Value for money
4.3
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

PiPcall is best for teams working in the office, at home and out-and-about.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-9275d7d7-aa3c-463e-1e82-08dced758cf4
Rick N
Exec. Dir. Marketing and Technology
5.0

Rick: My name is Rick. I'm the executive director of Marketing and Technology for Chapel Hill Academy. I give Microsoft Teams a rating of 5 out of 5. Before Microsoft Teams, we didn't really have any sort of management software. We would just do things manually over email using on-device storage and using the phone to call people. We didn't really have an instant chat way to communicate with people instantly, or unified file storage or project management option. We chose Microsoft Teams because of its compatibility with the whole Microsoft ecosystem. We had been using Microsoft tools and apps previously, the Office Suite, OneDrive, or SkyDrive even before that, Outlook, et cetera. So it just seemed nice to have a unified experience and not have too many different systems that ended up being siloed, but something that's a unifying platform. Overall, it was a good experience getting started with Microsoft Teams. I will say as we continue to onboard new staff from time to time, it is a little bit of a learning curve, but Microsoft does provide some phenomenal resources to help get people started through their Microsoft Learn program and also through online videos that guide people to getting familiar with how to use Microsoft Teams. I would recommend for anyone considering Microsoft Teams, first of all, it's great. Definitely do it. But I think the key is just when you get started and onboarding, is to make sure you equip yourself with the proper training and understanding and organization of the platform, and then also carry that on to your team or staff so that everyone has a pleasant experience as they continue to grow and learn how to leverage and maximize teams to be more efficient.

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User interface
168668 video thumbnail}
1 Video
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168668
4 screenshots
212738
3 screenshots

Microsoft Teams

19/44
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Computer Telephony Integration
  • Contact Database
  • Customizable Reports
  • Fax Management
  • IVR
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • SIP Trunking
  • SMS Messaging
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Call Conferencing
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • CRM
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • Reporting & Statistics
  • Third-Party Integrations
  • Video Conferencing
See All features
Hide VoIP Software Features -

PiPcall

Top Features
43/44
Show VoIP Software Features +
Microsoft Teams
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PiPcall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Microsoft Teams
  • By Microsoft
  • Located in United States
  • Founded in 1975
PiPcall
  • By PiPcall
  • Located in United Kingdom
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