# Compare Factorial vs ADP Comprehensive Services 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Factorial and ADP Comprehensive Services based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/168685-175840/Factorial-HR-Software-vs-ADP-Comprehensive-Services --- # Factorial vs ADP Comprehensive Services Features and Cost Comparison Last updated April 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FactorialADP Comprehensive Services2/4 selected [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.4 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) [## Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.4 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) Starting Price $8.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [312 reviews](#user-reviews) Positive 279 Neutral 16 Negative 17 [## ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.3 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [265 reviews](#user-reviews) Positive 223 Neutral 29 Negative 13 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 18,893 reviews from human resources software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Payroll Management 4.2 Employee Database 4.4 HR Management 4.3 Time & Attendance 4.1 Employee Management 5.0 78%Fit High performer Feature ratings Payroll Management 4.3 Employee Database 4.3 HR Management 4.2 Time & Attendance 4.2 Employee Management 4.0 User satisfaction User satisfaction 4.4 User reviews[312](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) Ease of use 4.5 Functionality 4.2 Value for money 4.1 Customer support 4.2 User satisfaction 4.3 User reviews[265](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 4.0 Customer support 4.0 Price starts from Price starts from $8Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Factorial specializes in helping both small and medium-sized as well as enterprise businesses in hospitality construction, healthcare and other industries. Best for Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution. ## User reviews Pros & cons GV Gert V. Board Member > "Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6842000) Marc S. Operations Director > "There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7116996) SW Sheen W. Product Manager > "I love that you can see the organization chart so visually, and the team calendar to easily see when team members..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6837223) Dana P. CVOM > "We have emergency differential which we could not make work with their clock in/clock out system." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7138421) GV Gert V. Board Member > "Factorial ensures optimal collaboration between the recruiting department and the teams." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6842000) Francisco V. CFO > "A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7018774) CT Claudia T. Customer Service agent > "From tracking time off to handling employee data, everything is organized and straightforward, saving a lot of..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6478073) DC Duarte C. General Manager > "It's nearly impossible to get support—phone lines don’t work, live chat goes unanswered, and there’s no clear way..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6766431) Joel Neil W. Specialist Recruiter > "Payroll summary feature that allows you to have overview of the whole payroll calculation process helped us a lot..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___5010692) RB Roberto B. CEO > "from German team which continued to ignore request besides illegal actions by factorial." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7030874) SM Sara M. Operations Specialist > "Is a very complet HRIS for PTO, time and attendance, onboarding, task list, data base, documentation, hirings,..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___4799225) RB Roberto B. CEO > "Recently, my subscription price doubled without any prior notice or consent." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7030874) KS Kayla S. Program Director > "The team was all able to learn it together ask questions and be able to navigate swiftly." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6824220) DC Duarte C. General Manager > "The platform itself has potential, but the lack of reliable customer support makes it frustrating to use." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6766431) SP Stephanie P. CS Team Lead > "What I liked most about Factorial is its user-friendly interface for managing absences and leaves." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6487829) HK Harris K. Managing Partner > "I did not like the customer support especially during implementation." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6357375) FB Folashade B. Teacher Author > "With this product, new employees can be trained step by step, which we found to be very helpful." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6823057) DC Duarte C. General Manager > "I wouldn't recommend it unless their customer service improves significantly." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6766431) DC Daniele C. Project Manager > "It's ease of use and the user friendly interface help the HR team to set the software without the help of external..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6814420) Carlos Orlando R. TSU > "I ran into occasional lag in the interface which can be frustrating when I need to get a task done quickly." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___4898392) MP Mateja P. Talent Acquisition Manager > "Factorial offers extensive features and seems very complex as a tool." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6834895) SC Simon C. CTO > "They have changed the pricing on us 4 times increasing each time and now and want us to now double AGAIN" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___4921145) MR Morgan R. Analyst > "I hope my company does not shift to a different system because of how easy and intuitive this system is." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6816276) WB Walker B. Administrative Assistant > "I have not come accross any major issues as such." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6435885) MP Mateja P. Talent Acquisition Manager > "The interface is attractively designed, bright and friendly." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6834895) SV Steven V. Chair > "The support is slow, getting any support outside of Europe is near impossible. " [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#SoftwareAdvice___6130586) MR Morgan R. Analyst > "It makes submitting my timesheet quick and easy." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6816276) RV Rajdeep V. Senior Android Developer > "Initially, this software didn't allow adding 2.5 days of leave into employees' accounts. But later they fixed it." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___3875298) Marc S. Operations Director > "Onboarding was excellent and thorough." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7116996) VR Verified Reviewer Technical writer > "I did not find it very easy to integrate factorial with other tools to control all the resources, like action..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___4579088) VR Verified Reviewer PS > "It’s really intuitive and easy to use." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7097560) VR Verified Reviewer Associate Director > "Just a bit expensive rest nothing else to be worried about" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6284700) Francisco V. CFO > "It´s easy to use even if they have many tools, modules, etc." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___7018774) AD Alioune D. CEO > "The customer service is not professional otherwise at the level of the software itself there is no problem" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___4419722) CT Christina T. Creative designer > "Overall Factorial is an easy to use product for those wanting to save a lot of time." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6813034) LM Lilian M. Consulting manager > "We need to be able to add hours of holidays (for compensation of extra-hours) and the product is limiting us to..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___2328888) JoB João B. Assistant Manager > "Very functional and it does multiple HR things pretty well" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6535757) JP Joana P. Founder and Managing Partner > "Also, they have good features, but it is hard to implement and start working, and since customer service is so..." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___3449365) IA Isaac A. CFO > "Easy to use, user friendly, and my entire office enjoys the functionality of the platform!" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6814494) RD Rahul D. email marketing manager > "sometimes it takes ages to load but might be server connection issues" [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___3499905) KS Kayla S. Program Director > "The ease of use after setting up payroll made it super simple." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___6824220) JP Joana P. Founder and Managing Partner > "That was almost 3 months ago and I still did not receive the proposal." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___3449365) Joel Neil W. Specialist Recruiter > "Payroll management feature and the payroll summary might be the best when using Factorial." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___5010692) DH Denisse H. HR Specialist > "I really miss create differents document folders." [See full review](https://www.capterra.com/p/168685/Factorial-HR-Software/#Capterra___2329021) [View Reviews](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) Mallory W. Human Resources Manager > "Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7132541) TA Thomas A. CHRO > "Some of the custom reports are difficult to set up. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7068901) RK Ron K. HCM Consultant > "It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) KW Kristie W. Payroll Manager > "As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264) RK Ron K. HCM Consultant > "This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) JD Julie D. Payroll Specialist > "Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405) DG Denise G. HR and Payroll Manager > "Our company is able to benefit from your diverse group of experts specifically from Payroll, Reporting and compliance specialists ensuring..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753860) BB Britta B. Director of Finance > "It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) LW Laura W. People Coordinator > "I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) LW Laura W. People Coordinator > "ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) MH Mary H. HR Manager > "The platform includes tools for HR, payroll, benefits, and compliance, offering a unified system for managing workforce needs." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355) VR Verified Reviewer HR Generalist > "Custom Reporting is difficult and you must create a ticket in order to receive customer service" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6406566) RK Ron K. HCM Consultant > "Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) VR Verified Reviewer People Operations Generalist > "Unfortunately, the issue with contacting them is a huge issue." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7079558) RK Ron K. HCM Consultant > "We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) CE Courtney E. Director > "Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6461848) KW Kristie W. Payroll Manager > "It's great to have the additional support and I think the service can be really helpful for clients with less seasoned payroll teams; however, for..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6453264) AR Amelia R. HR Director > "Unfortunately the 401k website can be cumbersome to log into as it continues to revert to the other platform." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6754470) BB Britta B. Director of Finance > "It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) KJ Katie J. Human Resources Manager > "Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404701) MC Michelle C. Human Resource Manager > "The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133) ES Erin S. HR Generalist > "Performance area is least favorite- doesn't offer the level of customization I would prefer" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835) BM Bridget M. Benefits Manager > "All of the core services are bundled together and this makes it more value for the money." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579) PH Patricia H. HR Manager > "sometime the accents are a little difficult to understand, and wait time on the calls are long." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473496) MC Michelle C. Human Resource Manager > "This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451133) JA Joseph A. Operations Accountant > "Sometimes it hard to get answers on what the product can do for me when i contact ADP for help." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404734) Claudia M. Estimator > "What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608) WK William K. Senior Payroll Manager > "Too many silos, especially when dealing with tax issues" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6404824) NQ Nadia Q. Admin and Finance manager > "We have the service for 19 years, and change to paycom, the diference in price and service its 150% more efective" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) PN Phuong N. Payroll Manager > "Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4879936) BM Bridget M. Benefits Manager > "The employee management is better as well." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7069579) CP Cherie P. Director of People Ops > "However, the items that need to be fixed (frequently as a result of a state making a mistake) just takes too long with the ADP tax service -- need..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087068) EW Emily W. HR Generalist > "By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business \[sensitive content hidden\] who is..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "It would be helpful if the reps were knowledgeable with all parts of the platform (instead of specializing in one area: payroll, HR, reporting,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) EB Eric B. Accountant > "ADP an all-inclusive service that manages important aspects of business, such as payroll, employee data storage, timecard entry, etc." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4964038) ES Erin S. HR Generalist > "Sometimes hard to get responsiveness on service tickets-" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748835) RH Rebekah H. Compensation and Benefits Manager > "ADP Comp Services offers a lot of options and functionality - it has helped us with automating our performance reviews, recruitment, and digital..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085242) HC Haydee C. HR Shared Service Center > "i dont know, maybe it would be schedeulle, since im in another country, sometimes time frame its difficult" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451821) Claudia M. Estimator > "I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6346608) NQ Nadia Q. Admin and Finance manager > "The agent are not good response, there its not personal service, multiple contacts" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) MH Mary H. HR Manager > "Expert support, streamlined payroll, employee self-service, benefits administration." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749355) LH Lauren H. Membership coordinator > "A lot of bug problems and refreshing needed to use the app" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6299135) RT Randy T. CFO > "The system works well and though I rarely need additional assistance ADP reps are always very knowledgable and it rarely takes more than a few..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6749283) LB Lisa B. Payroll Manager > "Sometimes they are available to answer the phone and you can have your issues resolved ASAP, other times, you get someone not familiar with your..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644) MW Meredith W. Director, Human Resources > "All the compliance and required reporting for payroll is taken care of well and are a weight off my mind." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287) MW Meredith W. Director, Human Resources > "In many instances, I feel that the staff on my account are soldiers not partners." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6473287) JR Josette R. Sr. Payroll Specialist > "We have assigned a dedicated team, who make possible for us to be in compliance and for a successful payroll." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748934) IM Ilona M. Managing Director > "Organization of reports is a bit confusing." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6753879) CC Cory C. Sr Director of HR and Professional Development > "It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6054401) SB Stacey B. Payroll and Benefit Managers > "Often there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4865574) KC Kelsey C. Office Manager > "I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me!" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7042319) AB Amy B. HR Manager > "Hard to reach customer support when needed" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451096) RK Ron K. HCM Consultant > "The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7014764) PD Pascale D. Payroll Associate > "You have to click to expand each column, so visually it's not convenient as it used to be with Classic." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085243) SW Sara W. Sr. Payroll Specialist > "The system has amazing features and a great payroll system that is customizable." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451097) JB Jacqueline B. Payroll Technician > "CSR's are not very knowledgeable and will keep putting you on hold while they consult with someone else, who then gives them incorrect information..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6130653) BB Britta B. Director of Finance > "Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451304) LY Lexi Y. HRIS Manager > "We have had negative experiences with other service teams, though." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451681) LW Laura W. People Coordinator > "Overall ADP is a great system to use, as long as you have the people to set it up and continue to train all colleagues to use the system, otherwise..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6632358) BM Becky M. Director of Business Applications > "Many of the features are not efficient to use and somewhat inflexible, so we have had to outsource, at an additional cost to our organization. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4976447) AL Angela L. VP > "ADP is always trying to upgrade their platform which is nice and they give a lot of notice before things are changed permanently." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451140) DM Denisse M. HR Manager > "File feeds also take way too long to set up and fix if any issues arise." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6087488) SB Sydney B. People Operations Lead > "Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451129) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "I know we aren't using ADP to it's full extent, but customer service is unhelpful and can't fix the problems we are having." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) JD Julie D. Payroll Specialist > "Overall, I am very happy working with ADP Comprehensive Services and would recommend it to other businesses looking for an all-in-one HR, Payroll,..." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451405) EW Emily W. HR Generalist > "Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085336) SG Sujata G. Sales Rep > "ADP gives a very good UI for checking payroll." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6334790) AH Allison H. Corporate Accountant > "I wish the SmartCompliance and GL Reporting were all in one place but otherwise this is just an inconvenience." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4989640) NQ Nadia Q. Admin and Finance manager > "I like the friendly platoform but need more tutorials videos for users" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6748673) BJH Bobbi Jo H. Director of People and Culture > "The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6091491) HH Hector H. Payroll > "How ADP keeps updating to give the customer easy and better access to ADP" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6456275) MJ Melissa J. HR Sr Manager, Benefits, Performance Management & Compensation > "Reporting, especially auditing, is unreliable and returns information that can't possibly be true." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4799047) JM Jose M. Finance HR Director > "I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451171) EC Erika C. CFO > "Scheduling module is not up to my expectations, does not have the functionalities we need" [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6085509) PC Paula C. HR Generalist > "It makes it easy for employees that have questions to reach out and get precise answers quickly. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305) LB Lisa B. Payroll Manager > "The customer service in the aspect of not being able to reach your team directly. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6062644) CC Cheena C. Director, Compensation and Benefits > "Having a dedicated team makes a difference to me versus calling an 800 number." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6750301) PC Paula C. HR Generalist > "I can not think of any down side to the service." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___6451305) TA Thomas A. CHRO > "I'm a huge fan of the module. " [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___7068901) NC Nina C. Sr. Accounts Payable Specialist > "Sometimes it is difficult to reach out to a representative when you have questions on something." [See full review](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#Capterra___4867918) [View Reviews](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) ## User interface [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/) 4.36 (312) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) 4.29 (265) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 360 Degree Feedback 207 Important Access Controls/Permissions 150 Important Activity Dashboard 120 Important Factorial Top features 39/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/168685/Factorial-HR-Software/#features) ADP Comprehensive Services 33/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/#features) ### Recognition No recognitions have been awarded to Factorial No recognitions have been awarded to ADP Comprehensive Services ### Deployment & support Factorial Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ADP Comprehensive Services Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Factorial - By Factorial - Located in Spain - Founded in 2016 ADP Comprehensive Services - By ADP - Located in United States - Founded in 1942 ## Popular Comparisons [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) $8/month Price Contact vendor for pricing 4.2 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-168685/WebPay-vs-Factorial-HR-Software) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.2 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/175840-205015/ADP-Comprehensive-Services-vs-Deel) [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,767)](https://www.capterra.com/p/172127/Rippling/reviews/) $8/month Price $8/month 4.2 Features 4.8 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/168685-172127/Factorial-HR-Software-vs-Rippling) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,767)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.2 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-175840/Rippling-vs-ADP-Comprehensive-Services) [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,404)](https://www.capterra.com/p/110968/BambooHR/reviews/) $8/month Price $10/month 4.2 Features 4.4 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/110968-168685/BambooHR-vs-Factorial-HR-Software) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,198)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-175840/WorkforceNow-vs-ADP-Comprehensive-Services) [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,189)](https://www.capterra.com/p/153140/Connecteam/reviews/) $8/month Price $29/month 4.2 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-168685/Connecteam-vs-Factorial-HR-Software) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-175840/WebPay-vs-ADP-Comprehensive-Services) [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.40 (1,270)](https://www.capterra.com/p/130949/Paycom/reviews/) $8/month Price Contact vendor for pricing 4.2 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130949-168685/Paycom-vs-Factorial-HR-Software) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,406)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175840-185859/ADP-Comprehensive-Services-vs-RUN) [Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[4.36 (312)](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) vs [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,038)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) $8/month Price Contact vendor for pricing 4.2 Features 4.2 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/133745-168685/Paycor-Perform-vs-Factorial-HR-Software) [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[4.29 (265)](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/) vs [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) Contact vendor for pricing Price $49/month 4.2 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131882-175840/Gusto-vs-ADP-Comprehensive-Services)