Factorial vs Access PeopleHR: Which is a better fit?

In this software I really appreciated its simplicity and its pleasant and aesthetic design it is easy to use and to administer.

Customer service is unprofessional and unsatisfactory.

Some of the great features you can enjoy using these apps are Goals, reviews, surveys, training and etc. Another superb plus point is users can integrate the mailboxes, including outlook.

Support is useless, if they respond at all. Our account handler keeps sending us PDFs to get us to pay more.

Joel Neil J

Specialist Recruiter

Has great features and really easy to understand the whole points. Training a new comer employee with this product helps a lot as it can show every process step by step, which we loved.

The disadvantage I noticed is that the mobile version sometimes bugs.

In this software I really liked its pleasant design and its simplicity, and it is also easy to use and administer.

So far, I did not experience any issues, since I have been using limited features yet but there are many other areas to capitalize on.

Staff love booking holidays using the software, easy to approve too. Great reports and statistics available too which helps with end of year holiday planning.

The workflow side of the system has been very difficult for us non-technical HR Managers. We've struggled to get the performance review just as we want it and the goal reminders have been annoying.

The ability to change the employee/manager/admin access is great. Query function is very useful and the dashboard contains a lot of 'at a glance' information which is very useful.

Also the org chart section - you can't print an org chart out onto one A4 piece of paper if you have anything more than about 20 employees, which is ridiculous.

The live chat service is extremely good. So far every time I've used it I obtained helpful answers within the hour and the chat people have been nice and showed care to help.

I think that the issues with this product stem from their inability to handle larger groups/information.

Their customer and technical services support is fantastic and they are always very responsive and helpful as well as to listen to customer's feedback with the aim to further improve their platform.

Gaynor G

HR Officer

Expenses section is an additional extra and is a no-go area. I spent more time on to the helpdesk to it than anything and ended up having to stop using it.