Octorate vs RMS Cloud: Which is a better fit?

We have a very good Experience with Octorate. We are satisfied and we reccomend this software.

My day by day with this PMS was the worst experience ever.

Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available.

And the system said availability=0, but it was available to be booked. I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales.

Very good back office and support. Price/quality just perfect.

Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile.

It is easy to use and, above all, among the different products evaluated (within this price range), it is one of those that allows greater configurations for rooms and rates.

I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it.

Excellent system and the service from support staff is 2nd to none - helpful, friendly and most importantly for me patient and responsive.

The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts.

Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me.

Sometimes the software will freeze during checking in our guests which can be frustrated. And I will have to restart the program.

The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

It is getting worse and worse with each new version.

If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS.

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.