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SurveySparrow vs allswers: Which is a better fit?

Updated on December 1st, 2024
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Summary
Features in Customer Engagement
14
Best performer
40
  • Access Controls/Permissions
  • Alerts/Notifications
  • Customer Segmentation
14
40
  • Activity Tracking
  • Customer Experience Management
  • Customizable Reports
User satisfaction
4.4
User reviews113
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.9
User reviews12
Ease of use
4.9
Functionality
4.6
Value for money
4.9
Customer support
4.7
Price starts from
--
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

Small and medium-sized companies that want to measure and manage their customer experience program with a robust and easy-to-use solution, and at an affordable cost.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-de3b593a-81ce-47d5-6f2d-08dc5a838637
Nitin M
Associate Product Manager
4.0

Speaker 1: Hi, I'm Nitin. I'm currently a student at Illinois Institute of Technology, Chicago, and I'd like to give SurveySparrow a rating of four out of five. I use SurveySparrow to send out quick surveys and collect feedback about small things like events and so on. It also helps respondents fill out the survey without dropping off because of its beautiful survey user interface. That's what I use it for. I like SurveySparrow for its user interface and its straightforward approach to UX. Everything is there where I need it, and it also makes designing the survey forms easier and very straightforward, even for a non-designer. And I also like its analysis features. I can import, I can export the data to CSV and then Google Sheets. And it also has integrations with other products. So these are things that I like about SurveySparrow. I think SurveySparrow can improve its pricing. Its pricing is not the best for small, medium businesses and startups that have just started their operations. It's just that their pricing may seem a little too costly for these small establishments.

How Capterra sources reviews
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User interface
168823 video thumbnail}
1 Video
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168823
5 screenshots
232947
5 screenshots

SurveySparrow

14/40
  • Activity Tracking
  • Campaign Management
  • Churn Management
  • Communication Management
  • Content Creation
  • Content Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Portal
  • Customizable Fields
  • Customizable Reports
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Reporting
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Widgets
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Feedback Management
  • Multi-Language
  • Real-Time Data
  • Reporting/Analytics
  • Sentiment Analysis
  • Third-Party Integrations
  • Visual Analytics
See All features
Hide Customer Engagement Software Features -

allswers

14/40
Show Customer Engagement Software Features +

allswers

  • Best Value Customer Engagement
    Software (2022)
SurveySparrow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
allswers
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveySparrow
  • By SurveySparrow
  • Located in United States
  • Founded in 2017
allswers
  • By Predictive Retention
  • Located in Spain
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