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SurveySparrow vs SurveyMonkey: Which is a better fit?

Updated on January 17th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 12,124 reviews from Survey users.
% Fit
Not enough reviews
Feature ratings
Customizable Questions
4.5
Survey Builder
4.7
Reporting/Analytics
4.0
API
3.0
Data Import/Export
4.0
% Fit
Not enough reviews
Feature ratings
Customizable Questions
4.6
Survey Builder
4.6
Reporting/Analytics
4.4
API
5.0
Data Import/Export
4.4
User satisfaction
4.4
User reviews114
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.6
User reviews10,075
Ease of use
4.6
Functionality
4.5
Value for money
4.4
Customer support
4.3
Price starts from
--
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-de3b593a-81ce-47d5-6f2d-08dc5a838637
Nitin M
Associate Product Manager
4.0

Speaker 1: Hi, I'm Nitin. I'm currently a student at Illinois Institute of Technology, Chicago, and I'd like to give SurveySparrow a rating of four out of five. I use SurveySparrow to send out quick surveys and collect feedback about small things like events and so on. It also helps respondents fill out the survey without dropping off because of its beautiful survey user interface. That's what I use it for. I like SurveySparrow for its user interface and its straightforward approach to UX. Everything is there where I need it, and it also makes designing the survey forms easier and very straightforward, even for a non-designer. And I also like its analysis features. I can import, I can export the data to CSV and then Google Sheets. And it also has integrations with other products. So these are things that I like about SurveySparrow. I think SurveySparrow can improve its pricing. Its pricing is not the best for small, medium businesses and startups that have just started their operations. It's just that their pricing may seem a little too costly for these small establishments.

How Capterra sources reviews
View all video reviews
video-9f907e66-b476-465e-d713-08dc3d706756
A P
Owner
5.0

Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.

How Capterra sources reviews
View all video reviews
User interface
168823 video thumbnail}
1 Video
253516 video thumbnail}
1 Video
168823
5 screenshots
253516
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SurveySparrow

Top Features
39/43
  • Data Cleansing
  • Dynamic Content
  • Gamification
  • Multiple Question Types
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • API
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Drag & Drop
  • Email Marketing
  • Email Reminders
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Data
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Template Management
  • Third-Party Integrations
  • URL Customization
  • Visual Analytics
See All features
Hide Survey Software Features -

SurveyMonkey

34/43
Show Survey Software Features +
SurveySparrow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveyMonkey
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveySparrow
  • By SurveySparrow
  • Located in United States
  • Founded in 2017
SurveyMonkey
  • By Momentive
  • Located in United States
  • Founded in 2009
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