Aircall vs Unified Communications as a Service (UCaaS): Which is a better fit?

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account.

Not only is the tool user friendly, but the customer service team is great. They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.

I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable.

The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere.

The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.

The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.

Cosmin C

CEO

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

The implementation process was very rough and the hardware suggested was terrible.

EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.

They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks.

We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

This being my first VoIP implementation for a company going solo, it was great to have the implementation team and customer support help me along every step of the way.

I struggle with transferring calls and adding users to a conference.