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RingByName vs 8x8 Work: Which is a better fit?

Updated on January 17th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,567 reviews from Business Phone Systems users.
% Fit
High performer
Feature ratings
Call Routing
4.4
Voice Mail
4.5
Mobile Access
4.6
Call Recording
5.0
Call Center Management
4.7
% Fit
Feature ratings
Call Routing
4.2
Voice Mail
4.5
Mobile Access
4.4
Call Recording
3.9
Call Center Management
4.1
User satisfaction
4.6
User reviews69
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.8
4.0
User reviews306
Ease of use
4.1
Functionality
4.1
Value for money
3.9
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Designed for businesses of all sizes and types including insurance, financial services, fundraising, healthcare, sales, and more. It helps with call screening, remote work, and sales enablement.

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-265d130c-4b91-4bdc-7e59-08d9e6a828c2
Sabrina C
Billing Specialist
4.0

Sabrina: My name's Sabrina, I'm an office admin. I give 8x8 X Series four stars. And for more reviews like this, you can click right here. So we use 8x8 to communicate with patients or with clients that need to contact us, either for issues they're having, to book appointments or anything they need, that is our main point of contact. What I like most about this software is that you can, well, it's really easy to use, it's user friendly. And also, you have the option to use it on your desktop, like downloading an app to your computer. You can also use the website without downloading the app. And you also have the option to download the app on your phone, which is really good for when you're not in the office, you don't have access to your computer, or you're on the go and you need to make any calls or get any calls. So what I like the least about this software E is that sometimes when you use the app on your phone, you're going to hear an echo so that might get pretty annoying. And something else is that support is not that good. You might be sending them an email and they won't respond, or they will take their time and respond in three to four.

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187525 video thumbnail}
1 Video
169306
5 screenshots
187525
2 screenshots

RingByName

44/50
  • Call Logging
  • Collaboration Tools
  • Customizable Caller ID
  • Employee Directory
  • Predictive Dialer
  • Purchasing & Receiving
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
See All features
Hide Business Phone Systems Software Features -

8x8 Work

Top Features
50/50
Show Business Phone Systems Software Features +
RingByName
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
8x8 Work
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingByName
  • By InPhonex
  • Located in United States
8x8 Work
  • By 8X8
  • Located in United States
  • Founded in 1987
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