NextGen Enterprise vs PertexaIQ: Which is a better fit?

The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports.

For Self-Pay issues, there is no way for errors to be caught.

Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.

The new patient portal is also a buggy mess that we cannot get to work any time there is an update.

I think it has great qualities that just need some tweaking to be really fantastic.

My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.

Easy to learn and The support is very handy. The one page training manual was a brilliant touch,I was maneuvering through the system easier then my new iPhone lol.

They cut me off and did not finish the billing process. I still have $11,000 of uncollected claims that they refuse to finish.

I was amazed when I saw Radekal. It is a great example of an EHR/Productivity Technology Tool.

My revenue doubled doing the same work for the same number of patients. This company almost financially ruined me.

The ease of writing notes is the winner for this vendor.

We foolishly moved forward on the set-up and first month's charges, only then to discover that the Mac-compatibility is through a Windows operating system from a remote desktop.

The patient encounter is so easy and the drill-down graphics allow me to show and educate my patients, which they really appreciate.

Very disappointing sales and customer service experience.