Thread Legal vs ZenCase: Which is a better fit?

Very good, we have had thread from its developmental stage and we have been impressed with the way it has developed.

I had lost some emails and was concerned about loss of data, and security.

The ease at which you can check all of the matters in the office. The template feature is very good.

Lack of a client portal. Which I understand is in development.

Remote access, customisation of interface and significant improvement since initial release thanks to very responsive support.

There is nothing that I can actually find wrong with thread.

I was pleased with the soft wear and found it user friendly and reliable.

It doesn't really work completely for what we need. Mac integration is poor.

Overall using ZenCase is a good experience, and if I do run into any issues their online support is always on top of it which I appreciate.

New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents.

My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference.

Terrible experience, mitigated but not completely without issues, with the integration with NetDocuments.

ZenCase is a pleasure to work with, They are always looking/finding new ways to improve their product and love customer feedback. They want their software to work the way your firm works.

It's hard to upload and rename documents, constantly logs out of net docs. Subfolders should be premade when opening a new case.

Very much enjoy working with it, as it was new to me when we started it. Besides it being slow sometimes and not being able to upload documents in tasks for reference, I enjoy the ease of it.

I understand there were some struggles in migrating from our prior time-entry program to ZenCase, but I was not directly involved in that.