---
title: "Compare Zoho Desk vs monday service 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Zoho Desk and monday service based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/169505-10023357/Zoho-Desk-vs-monday-service"
page_type: "comparison"
language: "en"
---

# Zoho Desk vs monday service Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho Deskmonday service2/4 selected

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

[## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [2,216 reviews](#user-reviews)

Positive

2,074

Neutral

121

Negative

21

[## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [111 reviews](#user-reviews)

Positive

108

Neutral

1

Negative

2

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,103 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

CRM

4.5

Support Ticket Management

4.6

Chatbot

4.4

Inbox Management

\--

Live Chat

4.4

\--%Fit

Missing features

Not enough reviews

Feature ratings

CRM

4.2

Support Ticket Management

4.2

Chatbot

NA

Inbox Management

\--

Live Chat

NA

User satisfaction

User satisfaction

4.5

User reviews[2,216](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.3

User satisfaction

4.6

User reviews[111](https://www.capterra.com/p/10023357/monday-service/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

$31Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

Best for

Not provided by vendor

## User reviews

Pros & cons

DM

David M.

Technical Support Engineer

> "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256)

DR

Daniel R.

Product Manager

> "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526)

LA

Laide A.

Chief Executive Officer

> "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

RB

Rian B.

Technical Support Specialist

> "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

PS

Pereira S.

Informatics Engineer

> "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

NT

Narenthira T.

Freelancer

> "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

AT

Aniruddha T.

Operations Support

> "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303)

PS

Pereira S.

Informatics Engineer

> "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

GL

Garcia L.

Technology Solutions Manager

> "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504)

PS

Pereira S.

Informatics Engineer

> "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

FB

Francois B.

Operation Manager

> "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

SJ

Smita J.

Developer

> "The tool gives a lot of notifications with no regards to what are essential for a particular function."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

VP

Ville P.

Specialist

> "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147)

ClJ

Céline J.

Social Media Manager

> "The mobile version also needs improvement, it’s not as effective as the desktop one."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

PS

Pereira S.

Informatics Engineer

> "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

CS

Connor S.

Brokerage Operations Associate

> "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

Mustafa A.

Director

> "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971)

VR

Verified Reviewer

Lead

> "The mobile app has limitations, and the free plan is restrictive. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

AA

Aditya A.

Customer Service Representative

> "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

LA

Laide A.

Chief Executive Officer

> "Some occasional system slowdowns can affect productivity."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

FB

Francois B.

Operation Manager

> "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

VR

Verified Reviewer

Lead

> "These factors slightly hinder an otherwise strong help desk solution."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

RB

Rian B.

Technical Support Specialist

> "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

GF

Gabriel F.

IT Intern

> "It can be difficult to set up the knowledge base settings the first time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

TC

Tom C.

IT Technician

> "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746)

DT

Daniel T.

IT Engineer

> "Load times and performance can be slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820)

Kaylie D.

Chief Human Resources Officer

> "We created a ticketing system that allowed us to prioritize employee requests and reduce response time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199)

BS

Bruce S.

Programme Manager

> "Can sometimes feel quite clunky and take time to load"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234)

KZ

Katie Z.

Owner

> "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

SJ

Smita J.

Developer

> "Its not very easy for new beginners to learn and use and the users need to be trained well."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

PNK

Peter N K.

Cyber Security Engineer

> "Ticket management and real time alerts and notification makes Zoho Desk our top priority."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455)

🪃 Isaac D.

CPO

> "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

KZ

Katie Z.

Owner

> "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

CB

Cherry B.

Customer Success Manager

> "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190)

RM

Rebotile M.

IT Manager

> "Zoho has knowledgeable features that enable to create self service for customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750)

VP

Victoria P.

Business partner

> "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092)

CS

Connor S.

Brokerage Operations Associate

> "We use Zoho Desk to organize help articles for our customers and it has been very valuable."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

🪃 Isaac D.

CPO

> "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

TK

Taylor K.

Engineer

> "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655)

Matthew B.

Director Of Marketing And Advertising

> "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

CB

Christoph B.

COO

> "The teams appreciate the ability to configure and to add / draw reports from it."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747)

AW

Alexander W.

Project Manager

> "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494)

AA

Aditya A.

Customer Service Representative

> "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

BK

Bishoy K.

Infrastructure Engineer

> "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

Nikita V.

Marketing Manager CRM

> "It is not customizable to be used simultaneously in several languages and markets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

LK

Liam K.

CMO

> "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592)

NT

Narenthira T.

Freelancer

> "Our group can use this stage to accomplish almost 100 percent client care inclusion."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

Efezino U.

Software Developer

> "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129)

NT

Narenthira T.

Freelancer

> "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

GB

Goma B.

Instructor

> "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236)

SA

Shriyani A.

Assistant manager

> "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912)

Saskia M.

Senior Director Sales Marketing

> "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

AM

Andrew M.

Customer Service Manager

> "It enables seamless communication and engagement with our customers via live chat in multiple communication channels."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613)

SS

Shannon S.

Functional Analyst

> "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141)

GF

Gabriel F.

IT Intern

> "I like that it has the option to approve a request to access the knowledge base"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

Gregory K.

President

> "Had some issues integrating with office 365, that's about it"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341)

PJ

Peter J.

Consultant

> "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

Himanshu R.

Operations Manager

> "Some of the icons difficult to understand."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788)

BL

Brandon L.

Cyber Security Specialist

> "I like its customer-centric approach and the ability to create and customize specific incident handling workflows."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

SK

Sanu K.

Scientists

> "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986)

TK

Thorsten K.

Chief of office of Airworthiness

> "I like it's ability to keep tickets open until they're worked upon."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6646817)

SK

Sudhanshu K.

Junior Full Stack Developer

> "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228)

ABHAYA S.

system engineer

> "Overall it meets the core needs of IT service management with solid flexibility and security."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314)

MS

Madhusudan S.

Software Engineer

> "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641)

Ujjwal S.

Hr

> "Zoho Desk has been a reliable tool for handling customer support efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999)

David H.

Software Engineer

> "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730)

CM

Charu M.

Head HR

> "The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881)

OA

Omolayo A.

Business Consultant

> "The mobile app does not have some valuable features that the website version has and does not leave you online."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709)

ClJ

Céline J.

Social Media Manager

> "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

Stephanie J.

System Administrator

> "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407)

TC

Tiffany C.

Owner CEO

> "They provide 4 different pricing plans that are affordable."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6614303)

Miranda M.

Account Executive

> "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091)

AH

Autumn H.

Front Office Administrator

> "You can use the app on your desktop or your web browser!"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6615986)

Parth S.

SOFTWARE ENGINEER

> "lack of user customization in entry level package which makes it lesser productive"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257)

CM

Charu M.

Head HR

> "It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881)

SS

Saher S.

Executive

> "In edit ticket option it becomes sometimes difficult to search contacts."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438)

SH

Shauna H.

Accounts Payable

> "All my email came into one inbox and could be organized."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268)

KS

Kauta S.

human resource manger

> "Unfortunately the software is slow and this waste time"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6039759)

SS

Surjeet S.

Software developer

> "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734115)

JL

Jay L.

Customer Success Manager

> "Their interface seems to always be in the middle of a change, and there are frequent glitches that happen. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4378566)

Matthew B.

Director Of Marketing And Advertising

> "With Zoho One, organizations get access to a suite of useful tools in a unified interface."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

RH

Rahim H.

Research Tech

> "The user interface is not very friendly."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610739)

RS

Roja S.

Solution manager

> "They interface is very user friendly.get started also very easy."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6128819)

MH

Matthew H.

President/CEO

> "The user interface can be a bit confusing if you are an entry level user."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___2523335)

JV

Joicy V.

Searcher

> "Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697)

Gregory K.

President

> "Had some issues integrating with office 365, that's about it"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341)

KZ

Katie Z.

Owner

> "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

David H.

Software Engineer

> "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730)

AGA

Abdul-Gafar A.

IT Systems Administrator

> "It's feature rich and integrates well with the other zoho products"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6579225)

CA

Carl A.

Managing Director

> "A little bit tricky to integrate with own domain"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3290402)

VR

Verified Reviewer

board member

> "easy to use CRM, works well with other software integrations"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668078)

CS

Cherrelle S.

Customer Service Representative

> "There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___2745792)

AM

Andrew M.

Customer Service Manager

> "Zoho Desk integrates better with many applications that I already use in our organization."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613)

Julio G.

General Manager

> "This may be due to my lack of effort to make better use of this existing functionality."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561245)

KZ

Katie Z.

Owner

> "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

VR

Verified Reviewer

Operations Manager

> "some sections are not as user friendly as I would like."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610906)

SR

Simone R.

Software developer

> "The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6096286)

PS

Pereira S.

Informatics Engineer

> "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

TT

Tommy T.

AV Technician

> "Simple and easy to use."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6596718)

🪃 Isaac D.

CPO

> "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

SS

Shannon S.

Functional Analyst

> "It is intuitive, links to other software's, and has kept up to date with new technology."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141)

Matthew B.

Director Of Marketing And Advertising

> "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

PS

Pereira S.

Informatics Engineer

> "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

Efezino U.

Software Developer

> "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129)

[View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

DD

Devon D.

Account Representative

> "I like that we can integrate automation into it, we can send emails and track calls and notes all..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057)

Derik P.

Account Manager

> "Some of the most useful features, like workload and chart views, are excluded from the basic paid..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037)

MC

Macaulley C.

IT Management

> "I believe Monday has been a great asset to our company, it has boosted the progression for the IT..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

TR

Tony R.

Vice President of Sales

> "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

CH

Cerissa H.

Lead Family Advocate

> "It helps keep all our client information organized which is a benefit both to our staff and those..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203)

EB

Elyashiv B.

Director of Finance and Accouting

> "Merging duplicate contacts in CRM does not work well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

AW

Alan W.

Assistant portfolio manager

> "The flexibility to build workflows that match our specific processes is a huge advantage."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577)

JV

Josh V.

Finance Brokers

> "Some of the automations can feel clunky to set up and not as easier as other platforms to set up..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596)

LD

LaToya D.

Success Coach

> "My colleagues can also access my input in real time and we can share data easily."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

NT

Nick T.

Business Development Manager

> "Also your AI customer service bot would no send me to a person when i asked even though it could..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

Edward L.

Research Analyst

> "I like the open format which allows virtually any format of CRM to be done."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

Edward L.

Research Analyst

> "That being said it took too much time to narrow down my own business model into the site."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

DM

Destiny M.

Director of Business

> "I currently use it with my employer, but when I open my childcare center next year, I’m eager to..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

MC

Macaulley C.

IT Management

> "Sorting through projects seems a bit clunky when you are attempting to find things."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

Deep K.

IT Testing

> "The boards and colored states on monday com make keeping track of projects fun."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

TR

Tony R.

Vice President of Sales

> "It makes a mess in the contact activates and again causes extra work. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

MC

Macaulley C.

IT Management

> "The ability to project manage has been a great help for the IT team within our company."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

JC

Jake C.

Educator

> "The interface feels stressful due to being too "busy" looking."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

LD

LaToya D.

Success Coach

> "It has allowed me to streamline a lot of my processes."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

MW

Morgan W.

Real Estate Investment Sales

> "I would say the only negative thing about this service is the fast that its not marketed..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240)

Deep K.

IT Testing

> "Monday.com is a visual project management tool for teams that is flexible."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

RN

Ryan N.

CRM

> "I now get random popups trying to sell me things constantly"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

JS

Joshua S.

IT Director

> "I love working with Monday, it has increased productivity for projects that are..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517)

JS

Joshua S.

IT Director

> "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517)

MF

Marla F.

Marketing Specialist

> "The fact that it emails the other members of my team with my updates is amazing. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122)

AV

ALAN V.

OWNER

> "THE LACK OF ONBOARDING AND TRAINING."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353)

DH

Diana H.

Marketing Project Manager

> "I love how I am able to access Monday.com anywhere in the world at any time."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055)

MC

Maggie C.

Sales

> "I have worked for companies that really struggle with this application."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491)

JC

Jake C.

Educator

> "It can help improve team efficiency 10x."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

RN

Ryan N.

CRM

> "TOO MANY ADDS. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

CG

Christi G.

Recruiter

> "Helps with efficiency and communication."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132)

AB

Ali B.

Senior Managing Director - Real Estate Private Equity

> "I am not very organized. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276)

NI

Noah I.

Founder

> "Monday is absolutely amazing for organization and automations are quite powerful as well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067)

JM

Jessy M.

IT Manager and Client Success Partner

> "I was concerned about the lack of adjustability in the user interface."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718)

DM

Destiny M.

Director of Business

> "Monday offers a high degree of customization."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

HD

Haythum D.

IT Engineer

> "The pricing of Monday.com can be perceived as expensive"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303)

EB

Elyashiv B.

Director of Finance and Accouting

> "Forms are easier to manage with no coding skills."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

TR

Tony R.

Vice President of Sales

> "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

DD

Devon D.

Account Representative

> "It’s different than other CRMs I have used in the past but they do a good job of making it make..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057)

TR

Tony R.

Vice President of Sales

> "It makes a mess in the contact activates and again causes extra work. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

DM

Dan M.

Senior Electrical Estmator

> "It is a great way to have many people connected to a project at once."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865107)

JC

Jake C.

Educator

> "The interface feels stressful due to being too "busy" looking."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

KF

Kathy F.

Amazon Specialist

> "I love how we can curate everything we need"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6866312)

JM

Jessy M.

IT Manager and Client Success Partner

> "I was concerned about the lack of adjustability in the user interface."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718)

Sayma B.

IT Technician

> "There's a lot of templates, saving you so much time compared to starting and making a dashboard..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712)

EB

Elyashiv B.

Director of Finance and Accouting

> "Merging duplicate contacts in CRM does not work well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

NT

Nick T.

Business Development Manager

> "The prebuilt templates are very useful."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

MC

Maggie C.

Sales

> "I have worked for companies that really struggle with this application."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491)

CH

Cerissa H.

Lead Family Advocate

> "I like the flow and logic of the service best."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203)

NT

Nick T.

Business Development Manager

> "Also your AI customer service bot would no send me to a person when i asked even though it could..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

Deep K.

IT Testing

> "Everyone is on the same page thanks to easy access."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

MW

Morgan W.

Real Estate Investment Sales

> "I would say the only negative thing about this service is the fast that its not marketed..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240)

[View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/)

## User interface

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

4.51 (2,216)

[monday service](https://www.capterra.com/p/10023357/monday-service/)

4.57 (111)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Zoho Desk

Top features

29/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features)

monday service

15/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/10023357/monday-service/#features)

### Recognition

Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports

No recognitions have been awarded to monday service

### Deployment & support

Zoho Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

monday service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Desk

-   By Zoho
-   Located in United States
-   Founded in 1996

monday service

-   By monday.com
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$20/month

Price

$25/month

4.5

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-169505/Salesforce-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$31/month

Price

$115/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-10023357/Zendesk-vs-monday-service)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$20/month

Price

$19/month

4.5

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$31/month

Price

$25/month

4.5

Features

4.4

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-10023357/Salesforce-vs-monday-service)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$20/month

Price

$115/month

4.5

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$31/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$20/month

Price

$15/month

4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$31/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$20/month

Price

$25/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$31/month

Price

$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-10023357/LiveChat-vs-monday-service)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

vs

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

$20/month

Price

$29/month

4.5

Features

4.4

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.57 (111)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$31/month

Price

R$35/month

4.5

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service)