# Compare Zoho Desk vs Zoho Mail 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Desk and Zoho Mail based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169505-174694/Zoho-Desk-vs-Zoho-Mail --- # Zoho Desk vs Zoho Mail Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskZoho Mail2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.5 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,212 reviews](#user-reviews) Positive 2,071 Neutral 120 Negative 21 [## Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.5 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Starting Price $1.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [1,063 reviews](#user-reviews) Positive 973 Neutral 71 Negative 19 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,213 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Ticket Management 4.6 Real-Time Notifications 4.5 Third-Party Integrations 4.1 Customizable Fields 4.4 Performance Metrics 4.6 \--%Fit Missing features Feature ratings Ticket Management NA Real-Time Notifications NA Third-Party Integrations NA Customizable Fields NA Performance Metrics NA User satisfaction User satisfaction 4.5 User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.5 User reviews[1,063](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.6 Customer support 4.4 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $1Per User, Per Month - Free version - Free trial Best for Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. Best for Freelancers, small, medium and large businesses/enterprises ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) AD Albert D. Independent Visual Artist > "The interface is clean, fast and distraction‑free, the spam filtering works very well, and the customization options allow me to adapt the inbox..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7075479) AP Aabhilash P. Music Producer,Designer > "Setting up a custom domain requires wrestling with DNS records (SPF, DKIM, DMARC) through a UI that feels overly dense. If you are on the free..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) Elton Takudzwa N. Owner > "I also like the security features, especially the way unauthorized login attempts trigger a pop-up alert that helps block intruders in real time." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) AT Andrena T. Administration > "I had alot of difficulty having one email intergrate and transfer emails into zoho and whenever we would send an initial email it would..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7132345) Elton Takudzwa N. Owner > "I was able to connect Zoho Mail to my website’s custom domain, which made it easy to start using a professional email address through my own..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) AP Aabhilash P. Music Producer,Designer > "It’s a small friction point that feels "un-pro" compared to the instantaneous sync of Outlook." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) Gabriel M. Self-employed > "Their Free Forever plan is excellent for freelancers and small-scale businesses who need a free mail host, configured with an existing custom..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7070947) VR Verified Reviewer Student > "It can't really be used in conjunction with other email companies, but that can't be helped as it is the same with every other one." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6888014) AD Albert D. Independent Visual Artist > "Zoho Mail is a dependable choice for freelancers, artists and small businesses who want a clean, secure and efficient email solution." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7075479) OI Owais I. CEO > "Admin access need to install another app which is kind of hassle." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6833664) AP Aabhilash P. Music Producer,Designer > "Even better, they still offer a Free Forever plan that allows for a custom domain—a rarity in the modern web." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) LD Laurens D. Principal > "The obvious integrations aren't relevant to me, so they clutter up the interface a bit." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6722182) AP Aabhilash P. Music Producer,Designer > "In a world where Google and Microsoft are slowly tightening the screws on free and low-cost tiers, Zoho remains the sanctuary for the..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) CS Christina S. COO > "Before using Zoho Mail, in order to use some of these features I would have to access multiple different applications, then copy/paste/link -..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6043037) Elton Takudzwa N. Owner > "Overall, it’s quite easy to use, and the built-in spam filtering and phishing detection are strong enough to keep most unwanted or suspicious..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) CM Charles M. Devoloper > "The only issue is the newsletter folder, I'm not sure why it is there, I wish everything just was in the inbox." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6566182) SB Samuel B. Co Founder > "Zoho Mails plans are very cost effective for small businesses like mine, and the service level is just as good, if not better than most..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6859508) RG Ruben G. Owner > "I don't especially love the program and to be honest, I'm so used to the google mail and intuitiveness of the application that it just becomes..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6301274) CM Charles M. Owner > "When I started my company I needed only 3 email seats, Zoho delivered with a free option for up to 5 account emails under my domaine" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6401434) M Martin -. CEO > "Your custom developed 2FA app is not intuitive and over designed." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6680773) OI Owais I. CEO > "Zoho Mail saved us thousands in licensing fees, and gave our team a professional, clean ad-free interface." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6833664) AB André B. Ceo > "Had some bug on the browser email viewing." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6326330) DR Daras R. Marketing Intern > "Furthermore, Zoho Mail was able to compete and offer personalized attention to our account when it came to pricing, and what we could afford as..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6321786) KN Kevin N. Founder > "They're slowly inching their model to less free options." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6565748) Fakhriddin B. Backend Engineer > "I'm working with mail.zoho service and it's one of the best email SaaS services" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7126950) Noah B. Owner > "I don't like the layout the most and how when I use it on my laptop screen and have multiple tabs open it cuts even the first one off." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6185554) Balaji S. Product Owner > "Zoho Mail's pricing and email templates make it a best and cost-effective choice for small and medium-sized business." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6398534) MP Maryan P. Owner > "I canceled, turned in a dispute at the credit card company, and will never use their services again." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6771154) SB Samuel B. Co Founder > "Overall, our experience with Zoho Mail has been positive, I'd highly recommend using Zoho Mail if you have a small-medium sized business that..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6859508) Christopher G. Computer technician > "Since the professionnal email is hosted on Zoho, it can't be used in android apps like Gmail." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6020088) VR Verified Reviewer Student > "It allows you to have your own professional email without breaking the bank." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6888014) KE Kat E. All the hats > "Pricing to upgrade is a little confusing" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6754206) Gabriel M. Self-employed > "Very satisfied with the quality of the service and the features they provide at the very low cost of free." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7070947) NM Nokuthula M. IT Manager > "Differentiating between admin and regular login in the browser URL can be confusing." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4870124) ZS Zoltan S. Developer > "We've used Zoho Mail for our small business to be able to connect our custom domain with a mail service and it has been lovely so far, it's made..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6636621) SD Subham D. Illustrator > "The emails send sometimes are not received properly and there are some bugs too." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4996079) JB Jason B. Chairman > "There are several methods supported for keeping your mail secure so only authorized access is granted once authenticated. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6414173) MN Moses N. CEO > "It’s hard to really find cons about Zoho mail" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6630637) AP Avezkhan P. Sr. software engineer > "Most Impotently User can set their own domain names for email addresses, as well as it is provides generous storage options, allowing users to..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4901132) FM Frank M. Founder > "It's confusing how to acces the admin console, also you cannot have multiple email accounts opened on the same browser, so you have to log out..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4226174) SN Sunita N. Internal Medicine Physician > "Zoho Mail provides me with a means to manage my mails with ease, it's got a user friendly interface, mails are sent and received instantly..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6098322) VR Verified Reviewer Operations Analyst > "Zoho Mail has many basic email features, but it may lack some of the advanced features that are available with other email services, such as..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4565096) AY Asheque Y. Chief Operating Officer > "Auto reminders and a lot more options in the reminder section truly beats Gmail." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6534401) Uladzimir K. CEO > "I dont like that on minor tariff plans you could not use all futures of email boxes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4822902) AP Avezkhan P. Sr. software engineer > "as per my experience Zoho Provide other think like ZOHO chat on the same page as well as 15gb free storage for the users. and very fast..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4901132) DG Daria G. COO > "Images don't always display properly in incoming emails" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6113559) Victoria L. Chief Risk Officer > "With its integrated calendar, it allows me to manage and schedule appointments, work meetings and important events." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4979403) AA Afsara A. Teacher > "So I think they should consider about it. Because some can lose access and for that reason they may not be able to login." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5076287) Alex P. Systems Analyst. > "Since we use Zoho Mail, we can collaborate and communicate with total tranquility and full confidence with team members and customers when..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4803657) Vaiibhav T. Content Writer > "The e-mails sometimes don't get received properly sometimes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5039664) CV Chris V. Operations manager > "I used to have an IONIS business email, Zoho Mail has more options to customize and is easy to navigate." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6689399) Yasith P. CEO > "For example, if you are given access to a google doc for your work mail it is really hard to access that document because you do not have an..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4609995) RS Rahul S. Assitant Manager - Digital Marketing > "Managing organizational email has become a breeze with Zoho Mail's centralized Admin console." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6447757) LM Ludwig M. CEO > "the mobile app is not responsive." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4946959) GF Georgios F. Engineer > "The most important elements of Zoho Mail are its security, combination with cloud storage, and extensive variety of highlights accessible." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6161581) SR Srinivas R. Cofounder CTO > "Some standard features at times is missing" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5011146) DR Daras R. Marketing Intern > "In addition, it was relatively inexpensive and offered to us with a free trial, but it should be noted that the trial does not include all of..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6321786) DKM Daba Kamari M. Founder > "I don't find it easy to switch between accounts using one system." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4853764) Balaji S. Product Owner > "Around 1 dollar per user with 5gb storage is a great option to start with." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6398534) VR Verified Reviewer CEO > "The calendar feature does not work in the webmail section when on an iPad outside of the normal app." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3940003) Gabriel N. Chief Executive > "You can have access to powerful modern technology including cloud storage, CRM, marketing and project management tools." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5016905) VR Verified Reviewer Mathematics tutor > "It is a little complicated initially to navigate the various management paged eg, from account window to the email admin page." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4678885) AY Asheque Y. Chief Operating Officer > "Easy navigation, especially the different tabs under the same window helps a lot to navigate through." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6534401) Amanda T. Co-Founder > "It also put a bunch of emails into "quarantine" which meant we missed really important client emails and missed opportunities." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4146503) YF Yvvie F. CEO > "As a small business owner, I am able to manage my email communications professionally." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6323924) VR Verified Reviewer Paralegal > "It is a little difficult to navigate." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4982764) HT Helen T. Owner baker > "Always been extremely happy with Zoho's email and invoicing software for my business - I have been with them for several years, on the free..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6626275) DG Deyan G. Website Manager > "The only issue with it is that when you create different folders in your mailbox, the emails come in the inbox as well in addition to the..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3421872) Nikita V. Marketing Manager CRM > "Easy to setup and deploy in existing Zoho environment, capturing contacts and leads that were there before." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6359537) Abhik B. Student > "The free business email edition supported by Zoho email doesn't support POP and IMAP." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4118508) GM George M. Manager > "The email client has all the features that an expensive one has at a fraction of the cost." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6359090) VR Verified Reviewer directeur général > "After I bought the domain name, I had to pay more to be able to read emails with Outlook." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4279764) Nikita V. Marketing Manager CRM > "Merging contacts with Outlook upon initial setup was also simple." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6359537) Santhiya R. Executive Hub operations > "The price of Zoho Mail is high when members increase and lack distinctive features. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4777108) GA Gianfranco A. General Manager > "I have my company address with you and always I receive a great service and no cost for only mail service." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6554698) VR Verified Reviewer Video Editor > "the only problem is sometimes it takes a long time for messages to arrive and sometimes it never comes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4126370) MA Mahmoud A. Admin > "Best of Best mail service that I encourage each company to shift to" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6656164) Nur P. Tech. Recruiter > "Unfortunately, it integrated into my own computer and windows system in a difficult and complex way..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3521957) OA Oluwatobi A. Chief Editor > "Zohomail has a very cool UI, and there is a mobile app to ensure I receive my messages on the go." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4960906) MD Matt D. Owner > "The admin app for mobile is difficult to use and not inline with the quality of the web version too." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3842551) [View Reviews](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) ## User interface 4.51 (2,212) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) 4.52 (1,063) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho Desk Top features 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Zoho Mail 3/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/174694/Zoho-Mail/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoho Mail is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Email ManagementSoftware (2026)  Best Value Email ManagementSoftware (2024)  ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Mail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Zoho Mail - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.81 (13,397)](https://www.capterra.com/p/202338/Gmail/reviews/) $1/month Price $0 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/174694-202338/Zoho-Mail-vs-Gmail) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,549)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $1/month Price $7/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/174694-247901/Zoho-Mail-vs-Google-Workspace) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,451)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) $1/month Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174694-227138/Zoho-Mail-vs-Microsoft-Outlook) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) $1/month Price $55/month 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/142975-174694/Hiver-vs-Zoho-Mail) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,071)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) $1/month Price $6/month 4.4 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174694-227157/Zoho-Mail-vs-Microsoft-365) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.52 (1,063)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) $1/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-174694/Front-vs-Zoho-Mail)