--- title: "Compare Zoho Desk vs Zoho Mail 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho Desk and Zoho Mail based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/169505-174694/Zoho-Desk-vs-Zoho-Mail" page_type: "comparison" language: "en" --- # Zoho Desk vs Zoho Mail Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskZoho Mail2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.5 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,216 reviews](#user-reviews) Positive 2,074 Neutral 121 Negative 21 [## Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.5 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Starting Price $1.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [1,068 reviews](#user-reviews) Positive 978 Neutral 71 Negative 19 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Activity Dashboard 4.8 Prioritization 4.3 Customizable Fields 4.4 Performance Metrics 4.6 Alerts/Escalation 4.3 \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization NA Customizable Fields NA Performance Metrics NA Alerts/Escalation NA User satisfaction User satisfaction 4.5 User reviews[2,216](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.5 User reviews[1,068](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.6 Customer support 4.4 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $1Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes across industries including technology, retail, healthcare, and financial services. Best for Freelancers, small, medium and large businesses/enterprises ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) SA Shriyani A. Assistant manager > "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) AM Andrew M. Customer Service Manager > "It enables seamless communication and engagement with our customers via live chat in multiple communication channels." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) GF Gabriel F. IT Intern > "I like that it has the option to approve a request to access the knowledge base" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) BL Brandon L. Cyber Security Specialist > "I like its customer-centric approach and the ability to create and customize specific incident handling workflows." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) TK Thorsten K. Chief of office of Airworthiness > "I like it's ability to keep tickets open until they're worked upon." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6646817) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) CM Charu M. Head HR > "The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) TC Tiffany C. Owner CEO > "They provide 4 different pricing plans that are affordable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6614303) Miranda M. Account Executive > "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091) AH Autumn H. Front Office Administrator > "You can use the app on your desktop or your web browser!" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6615986) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) CM Charu M. Head HR > "It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) KS Kauta S. human resource manger > "Unfortunately the software is slow and this waste time" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6039759) SS Surjeet S. Software developer > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734115) JL Jay L. Customer Success Manager > "Their interface seems to always be in the middle of a change, and there are frequent glitches that happen. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4378566) Matthew B. Director Of Marketing And Advertising > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) RH Rahim H. Research Tech > "The user interface is not very friendly." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610739) RS Roja S. Solution manager > "They interface is very user friendly.get started also very easy." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6128819) MH Matthew H. President/CEO > "The user interface can be a bit confusing if you are an entry level user." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___2523335) JV Joicy V. Searcher > "Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) AGA Abdul-Gafar A. IT Systems Administrator > "It's feature rich and integrates well with the other zoho products" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6579225) CA Carl A. Managing Director > "A little bit tricky to integrate with own domain" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3290402) VR Verified Reviewer board member > "easy to use CRM, works well with other software integrations" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668078) CS Cherrelle S. Customer Service Representative > "There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___2745792) AM Andrew M. Customer Service Manager > "Zoho Desk integrates better with many applications that I already use in our organization." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) Julio G. General Manager > "This may be due to my lack of effort to make better use of this existing functionality." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561245) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) VR Verified Reviewer Operations Manager > "some sections are not as user friendly as I would like." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610906) SR Simone R. Software developer > "The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6096286) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) TT Tommy T. AV Technician > "Simple and easy to use." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6596718) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) SS Shannon S. Functional Analyst > "It is intuitive, links to other software's, and has kept up to date with new technology." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Elton Takudzwa N. Owner > "I also like the security features, especially the way unauthorized login attempts trigger a pop-up alert that helps block intruders..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) AP Aabhilash P. Music Producer,Designer > "Setting up a custom domain requires wrestling with DNS records (SPF, DKIM, DMARC) through a UI that feels overly dense. If you are on..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) Elton Takudzwa N. Owner > "I was able to connect Zoho Mail to my website’s custom domain, which made it easy to start using a professional email address through..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) AT Andrena T. Administration > "I had alot of difficulty having one email intergrate and transfer emails into zoho and whenever we would send an initial email it..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7132345) AD Albert D. Independent Visual Artist > "The interface is clean, fast and distraction‑free, the spam filtering works very well, and the customization options allow me to..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7075479) AP Aabhilash P. Music Producer,Designer > "It’s a small friction point that feels "un-pro" compared to the instantaneous sync of Outlook." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) AP Aabhilash P. Music Producer,Designer > "Even better, they still offer a Free Forever plan that allows for a custom domain—a rarity in the modern web." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) KV Kinjal V. HR > "The least things about Zoho email is not attractive in design and look." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7178099) Gabriel M. Self-employed > "Their Free Forever plan is excellent for freelancers and small-scale businesses who need a free mail host, configured with an..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7070947) VR Verified Reviewer Student > "It can't really be used in conjunction with other email companies, but that can't be helped as it is the same with every other one." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6888014) AP Aabhilash P. Music Producer,Designer > "In a world where Google and Microsoft are slowly tightening the screws on free and low-cost tiers, Zoho remains the sanctuary for the..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7134987) LD Laurens D. Principal > "The obvious integrations aren't relevant to me, so they clutter up the interface a bit." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6722182) AD Albert D. Independent Visual Artist > "Zoho Mail is a dependable choice for freelancers, artists and small businesses who want a clean, secure and efficient email solution." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7075479) CS Christina S. COO > "Before using Zoho Mail, in order to use some of these features I would have to access multiple different applications, then..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6043037) Elton Takudzwa N. Owner > "Overall, it’s quite easy to use, and the built-in spam filtering and phishing detection are strong enough to keep most unwanted or..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7144554) CM Charles M. Devoloper > "The only issue is the newsletter folder, I'm not sure why it is there, I wish everything just was in the inbox." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6566182) Fakhriddin B. Backend Engineer > "I'm working with mail.zoho service and it's one of the best email SaaS services" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7126950) OI Owais I. CEO > "Admin access need to install another app which is kind of hassle." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6833664) DS Dorothy S. Art Consultant > "The calendar and contacts are integrated and it's easy to configure and to use. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7163132) M Martin -. CEO > "Your custom developed 2FA app is not intuitive and over designed." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6680773) SB Samuel B. Co Founder > "Zoho Mails plans are very cost effective for small businesses like mine, and the service level is just as good, if not better than..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6859508) KN Kevin N. Founder > "They're slowly inching their model to less free options." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6565748) ZS Zoltan S. Developer > "We've used Zoho Mail for our small business to be able to connect our custom domain with a mail service and it has been lovely so..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6636621) Noah B. Owner > "I don't like the layout the most and how when I use it on my laptop screen and have multiple tabs open it cuts even the first one off." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6185554) OI Owais I. CEO > "Zoho Mail saved us thousands in licensing fees, and gave our team a professional, clean ad-free interface." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6833664) MP Maryan P. Owner > "I canceled, turned in a dispute at the credit card company, and will never use their services again." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6771154) SN Sunita N. Internal Medicine Physician > "Zoho Mail provides me with a means to manage my mails with ease, it's got a user friendly interface, mails are sent and received..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6098322) Christopher G. Computer technician > "Since the professionnal email is hosted on Zoho, it can't be used in android apps like Gmail." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6020088) AY Asheque Y. Chief Operating Officer > "Auto reminders and a lot more options in the reminder section truly beats Gmail." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6534401) KE Kat E. All the hats > "Pricing to upgrade is a little confusing" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6754206) CV Chris V. Operations manager > "I used to have an IONIS business email, Zoho Mail has more options to customize and is easy to navigate." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6689399) MN Moses N. CEO > "It’s hard to really find cons about Zoho mail" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6630637) SB Samuel B. Co Founder > "Overall, our experience with Zoho Mail has been positive, I'd highly recommend using Zoho Mail if you have a small-medium sized..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6859508) FM Frank M. Founder > "It's confusing how to acces the admin console, also you cannot have multiple email accounts opened on the same browser, so you have..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4226174) GF Georgios F. Engineer > "The most important elements of Zoho Mail are its security, combination with cloud storage, and extensive variety of highlights..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6161581) VR Verified Reviewer Operations Analyst > "Zoho Mail has many basic email features, but it may lack some of the advanced features that are available with other email services,..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4565096) VR Verified Reviewer Student > "It allows you to have your own professional email without breaking the bank." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6888014) DG Daria G. COO > "Images don't always display properly in incoming emails" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6113559) Gabriel M. Self-employed > "Very satisfied with the quality of the service and the features they provide at the very low cost of free." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___7070947) RG Ruben G. Owner > "I don't especially love the program and to be honest, I'm so used to the google mail and intuitiveness of the application that it..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6301274) CM Charles M. Owner > "When I started my company I needed only 3 email seats, Zoho delivered with a free option for up to 5 account emails under my domaine" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6401434) AA Afsara A. Teacher > "So I think they should consider about it. Because some can lose access and for that reason they may not be able to login." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5076287) AY Asheque Y. Chief Operating Officer > "Easy navigation, especially the different tabs under the same window helps a lot to navigate through." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6534401) AB André B. Ceo > "Had some bug on the browser email viewing." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6326330) HT Helen T. Owner baker > "Always been extremely happy with Zoho's email and invoicing software for my business - I have been with them for several years, on..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6626275) Vaiibhav T. Content Writer > "The e-mails sometimes don't get received properly sometimes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5039664) DR Daras R. Marketing Intern > "Furthermore, Zoho Mail was able to compete and offer personalized attention to our account when it came to pricing, and what we could..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6321786) Yasith P. CEO > "For example, if you are given access to a google doc for your work mail it is really hard to access that document because you do not..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4609995) GA Gianfranco A. General Manager > "I have my company address with you and always I receive a great service and no cost for only mail service." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6554698) VR Verified Reviewer CEO > "The calendar feature does not work in the webmail section when on an iPad outside of the normal app." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3940003) Balaji S. Product Owner > "Zoho Mail's pricing and email templates make it a best and cost-effective choice for small and medium-sized business." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6398534) VR Verified Reviewer Mathematics tutor > "It is a little complicated initially to navigate the various management paged eg, from account window to the email admin page." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4678885) MA Mahmoud A. Admin > "Best of Best mail service that I encourage each company to shift to" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6656164) Amanda T. Co-Founder > "It also put a bunch of emails into "quarantine" which meant we missed really important client emails and missed opportunities." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4146503) KT Karis T. Assistant Human Resources Officer > "My experience was excellent with Zoho in providing classic mail services for exchanging messages and using it in the field of work." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6012941) DG Deyan G. Website Manager > "The only issue with it is that when you create different folders in your mailbox, the emails come in the inbox as well in addition to..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3421872) AP Aswin P. security analyst > "A simple mail service with lots of options." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6683443) Abhik B. Student > "The free business email edition supported by Zoho email doesn't support POP and IMAP." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4118508) JB Jason B. Chairman > "There are several methods supported for keeping your mail secure so only authorized access is granted once authenticated. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6414173) VR Verified Reviewer directeur général > "After I bought the domain name, I had to pay more to be able to read emails with Outlook." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4279764) AP Aswin P. security analyst > "it was good to use zoho mail which having a very good interface also." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6683443) Santhiya R. Executive Hub operations > "The price of Zoho Mail is high when members increase and lack distinctive features. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4777108) KN Kevin N. Founder > "I would recommend this for any custom domain emails." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6565748) NM Nokuthula M. IT Manager > "Differentiating between admin and regular login in the browser URL can be confusing." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4870124) CV Chris V. Operations manager > "Good layout, and easy navigation through the email page." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6689399) SD Subham D. Illustrator > "The emails send sometimes are not received properly and there are some bugs too." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4996079) GV Giuliano V. Co-Founder and CEO > "Highly satisfied with the overall web as well as app functionalities." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6624872) VR Verified Reviewer Video Editor > "the only problem is sometimes it takes a long time for messages to arrive and sometimes it never comes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4126370) Francois Pascal N. Service provider > "It allows you to manage on the same interface the incoming and outgoing emails in a professional way and the planning of your..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4492083) MD Matt D. Owner > "The admin app for mobile is difficult to use and not inline with the quality of the web version too." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3842551) JV Jose V. Developer > "In the cheapest plan, you get personalized signatures, multiple mailboxes, web and mobile apps and custom filters for inbox mails." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4568099) Uladzimir K. CEO > "I dont like that on minor tariff plans you could not use all futures of email boxes." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4822902) MD Matt D. Owner > "Group email addresses allow for endless options when it comes to collaboration when using Zoho Mail, utilising private internal..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3842551) VG Valisa G. Board Secretary > "Being a nonprofit, we can not afford to spend on what other companies charge for .org email addresses. " [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4435708) AP Avezkhan P. Sr. software engineer > "Most Impotently User can set their own domain names for email addresses, as well as it is provides generous storage options,..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4901132) GH Gretter H. Tax Accountant > "The emails also take a longer time to arrive then with other providers." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4067149) VR Verified Reviewer IT Director > "This was a major solution which solved those specific users not being able to work for few hours on that day since we were able to..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4066404) KS Kurt S. Owner > "I find that when I open an email to go back to the inbox a little unintuitive" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4410452) Dedre M. Owner > "The Workdrive is like Google Drive, where you can store all your documents for easy access, and you can add events and meetings to..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4584548) RT Robert T. Pastor > "Over time, Zoho got to the place where there was so much spam coming through that the email account became too burdensome to use and..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3434051) AP Aswin P. security analyst > "it was good to use zoho mail which having a very good interface also." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6683443) LD Laurens D. Principal > "The obvious integrations aren't relevant to me, so they clutter up the interface a bit." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6722182) GV Giuliano V. Co-Founder and CEO > "Highly satisfied with the overall web as well as app functionalities." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6624872) Yohan K. Transmission Engineer > "The desktop interface needs few alterations as I personally don’t like it." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3137918) Gbenga S. construction manager > "it is easy to use, with a user-friendly interface and an array of productivity features such as task management, and allows payment..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4569501) FA Fazal A. Implementation & Support Specialist > "Where streams is an added advantage, it is also a disadvantage as it complicates the use for normal/non-technical users, as some..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___2650151) DR Daras R. Marketing Intern > "The product was easy to use, and we found some of the APIs to be very helpful." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6321786) Nur P. Tech. Recruiter > "Unfortunately, it integrated into my own computer and windows system in a difficult and complex way..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3521957) GM George M. Manager > "Integrates very well with other Zoho apps." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6359090) Saswat P. Content Strategist and Community Manager > "The integrations can break anytime and you get a notification." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3506703) Dedre M. Owner > "It is easy to use and can be integrated with the whole Zoho suite, which makes running your business so much easier." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4584548) Saswat P. Content Strategist and Community Manager > "Well, integration issues are a common pain point for every Zoho user." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3506703) PW Phillip W. Principal > "Ease of use, look and feel, integration with other products." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4703947) Fadiah R. Human Resources Assistant > "Integrating with Microsoft Outlook is perplexing, and I've had trouble connecting it to the program and it keep rejecting the..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3036453) DU Deborah U. Director > "I love how simple it was to set up and integrate." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4848565) MN Moses N. CEO > "It’s hard to really find cons about Zoho mail" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6630637) VR Verified Reviewer Student > "It's super easy to use and super safe!" [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6888014) MP Maryan P. Owner > "I canceled, turned in a dispute at the credit card company, and will never use their services again." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6771154) CM Charles M. Devoloper > "It easy to use and gets the job done." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___6566182) TF Terence F. CEO > "We had a customer support agent \[SENSITIVE CONTENT\] who utterly useless making this situation right." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___4487366) LK LorriAnne K. Everything > "At first it was hard to figure out but I did and it's so worth it." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5065716) VR Verified Reviewer Director > "Support is not very responsive, you can wait days to receive a response and most of the time, it is a negative response." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___3490458) Ngala Emmanuel S. Web Designer > "It's super easy to use." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___5011706) Syazwani I. Talent Acquisition Executive > "There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is..." [See full review](https://www.capterra.com/p/174694/Zoho-Mail/#Capterra___2713395) [View Reviews](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) ## User interface [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) 4.51 (2,216) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) 4.53 (1,068) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho Desk Top features 34/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Zoho Mail 6/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/174694/Zoho-Mail/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Zoho Mail Best Value Secure Email Gateway Software (2024)  ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Mail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Zoho Mail - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.5 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-169505/Salesforce-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.82 (13,559)](https://www.capterra.com/p/202338/Gmail/reviews/) $1/month Price $0 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/174694-202338/Zoho-Mail-vs-Gmail) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $1/month Price $7/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/174694-247901/Zoho-Mail-vs-Google-Workspace) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $115/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) $1/month Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174694-227138/Zoho-Mail-vs-Microsoft-Outlook) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Missive](https://www.capterra.com/p/152884/Missive/)[4.90 (184)](https://www.capterra.com/p/152884/Missive/reviews/) $1/month Price $14/month 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152884-174694/Missive-vs-Zoho-Mail) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/) $1/month Price $55/month 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/142975-174694/Hiver-vs-Zoho-Mail) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $20/month Price $29/month 4.5 Features 4.4 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) vs [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) $1/month Price $6/month 4.4 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/174694-227157/Zoho-Mail-vs-Microsoft-365)