--- title: "Compare Zoho Desk vs Telegram 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho Desk and Telegram based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/169505-180347/Zoho-Desk-vs-Telegram" page_type: "comparison" language: "en" --- # Zoho Desk vs Telegram Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskTelegram2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,216 reviews](#user-reviews) Positive 2,074 Neutral 121 Negative 21 [## Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.3 Reviews Sentiment Based on [6,437 reviews](#user-reviews) Positive 6,157 Neutral 243 Negative 37 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Odoo 4.2 (1,331) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Activity Dashboard 4.8 Prioritization 4.3 Customizable Fields 4.4 Performance Metrics 4.6 Alerts/Escalation 4.3 \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization NA Customizable Fields NA Performance Metrics NA Alerts/Escalation NA User satisfaction User satisfaction 4.5 User reviews[2,216](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.7 User reviews[6,437](https://www.capterra.com/p/180347/Telegram/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Businesses of all sizes across industries including technology, retail, healthcare, and financial services. Best for Telegram can be used by businesses, small teams, and international users seeking secure communication. ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) SA Shriyani A. Assistant manager > "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) AM Andrew M. Customer Service Manager > "It enables seamless communication and engagement with our customers via live chat in multiple communication channels." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) GF Gabriel F. IT Intern > "I like that it has the option to approve a request to access the knowledge base" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) BL Brandon L. Cyber Security Specialist > "I like its customer-centric approach and the ability to create and customize specific incident handling workflows." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) TK Thorsten K. Chief of office of Airworthiness > "I like it's ability to keep tickets open until they're worked upon." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6646817) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) CM Charu M. Head HR > "The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) TC Tiffany C. Owner CEO > "They provide 4 different pricing plans that are affordable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6614303) Miranda M. Account Executive > "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091) AH Autumn H. Front Office Administrator > "You can use the app on your desktop or your web browser!" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6615986) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) CM Charu M. Head HR > "It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6687881) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) KS Kauta S. human resource manger > "Unfortunately the software is slow and this waste time" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6039759) SS Surjeet S. Software developer > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734115) JL Jay L. Customer Success Manager > "Their interface seems to always be in the middle of a change, and there are frequent glitches that happen. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4378566) Matthew B. Director Of Marketing And Advertising > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) RH Rahim H. Research Tech > "The user interface is not very friendly." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610739) RS Roja S. Solution manager > "They interface is very user friendly.get started also very easy." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6128819) MH Matthew H. President/CEO > "The user interface can be a bit confusing if you are an entry level user." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___2523335) JV Joicy V. Searcher > "Clean interface, minimalista, easy to understand including to those who are not familiar with a management team platform." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) AGA Abdul-Gafar A. IT Systems Administrator > "It's feature rich and integrates well with the other zoho products" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6579225) CA Carl A. Managing Director > "A little bit tricky to integrate with own domain" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3290402) VR Verified Reviewer board member > "easy to use CRM, works well with other software integrations" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668078) CS Cherrelle S. Customer Service Representative > "There is a lot of terminology you have to learn before you can properly implement the program . Unless it is another Zoho product..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___2745792) AM Andrew M. Customer Service Manager > "Zoho Desk integrates better with many applications that I already use in our organization." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) Julio G. General Manager > "This may be due to my lack of effort to make better use of this existing functionality." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561245) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) VR Verified Reviewer Operations Manager > "some sections are not as user friendly as I would like." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3610906) SR Simone R. Software developer > "The GUI is quite intuitive, so you won't need any tutorial to start using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6096286) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) TT Tommy T. AV Technician > "Simple and easy to use." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6596718) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) SS Shannon S. Functional Analyst > "It is intuitive, links to other software's, and has kept up to date with new technology." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Sven S. Prokurist > "I especially appreciate the large group features, channels, and the ability to share files easily, since these functions make Telegram..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) VENUS K. TRADER CRYPTO > "signals. While I enjoy the interface, the number of notifications, the lack of privacy, and spam and fake accounts can be overwhelming." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7183463) LV Luis V. Account Executive > "With that being said, more tools that allow you to add more tools for task tracking or reminders would make it useful for people who like..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7160338) Adarsh D. Lawyer > "The search option seems to be a bit inefficient, the key words does not always fetch desirable results, even when we type in a word to..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053118) OD Oleg D. PM > "The messaging is fast and reliable, group chats are well-organized, and the channel feature makes it easy to follow industry news and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7147322) VENUS K. TRADER CRYPTO > "Spam activity, lots of notifications (some of them unnecessary), and I don't like the fact that there are no limits on the number of..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7183463) DM Demi M. Community Manager > "Beyond using personnaly, Telegram is a good application for managing a community for promoting and event, crypto especially." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7162280) MMJ Medina- Maldonado J. Graphic designer > "Con about telegram is that they can block user accounts without any reason, without any warning." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7135462) Sven S. Prokurist > "I also like that conversations sync well across devices and that the app feels fast and lightweight, even when used frequently throughout..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) DM Demi M. Community Manager > "Some activities on there are not very reputable and now, Telegram is doing everything to make us pay for Premium." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7162280) GAC Georges Attino C. Journaliste International Multimedia > "File sharing is simple and does not pose too many constraints, Features such as bots or automation also offer interesting possibilities" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7145334) IL Ilaria L. Assistant Reservation Manager > "It is not as controlled as WhatsApp is and it is usually targeted by scammers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7152570) OD Oleg D. PM > "Overall it has been a very positive experience — it is reliable, feature-rich, and free. Despite occasional slowdowns with many active..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7147322) JG Joonas G. Software Engineer > "One thing still: Bring the finnish language to it and make the dating sites legit instead of farming cash from stupid people." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201) VJ Vera J. Self owned business > "Telegram has connected me to so many networks, people, easy access of informations, entertainment platforms, educational documents and I..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6721390) RG Ravina G. Farming > "Telegram sometimes takes up a lot of storage, and sharing large files can be tricky." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661) JH Jamie H. Executive Vice President at FEVO > "Telegram is a tool I use for quick communication, both internally and with external contacts when needed." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484) MG Milagros G. Content creator and Social Media Manager > "Also I can say not everybody uses this app, so communication still ends up split between apps" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7155874) DS Deisiane S. Analyst > "Its intuitive interface, together with the ability to send large files and create large-scale groups and channels, makes communication..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6779523) JM Jessieah M. Patient Specialist > "Finding out that your conversations are out in the open if the FEDS do get past this new ruling of allowing a back door to users..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6822980) AZ Augusto Z. Developer > "Works great for messaging and has features that really make communicating easier such as channels, threads and group topics" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051167) NV Naveen V. Production Supervisor > "Public groups and channels can be exploited for spam, scams, or inappropriate content due to the platform's openness." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828029) TW Taralee W. Agent manager > "Additionally, Telegram is ideal for hosting large online meetings, which makes it the perfect platform for prayer meetings and Bible..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451) Nava B. Owner > "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7100079) DK Denis K. Translator, localizer > "I like most about Telegram that it’s free, stable, versatile and widespread service working as both desktop program and mobile app on any..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6859703) Nazım S. manager > "I can watch live broadcasts, but something needs to be done about the sexually explicit content." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240) JH Jamie H. Executive Vice President at FEVO > "Group chats and file sharing are very convenient, especially when you need quick exchanges." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484) JG Joonas G. Software Engineer > "It feels also kinda risk to store al the data on the servers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201) TW Taralee W. Agent manager > "It doesn’t require a Gmail account for storage, and you can switch between devices without worrying about backups—your information stays..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451) LS Ledio S. Waiter > "The less that i like is that you cant back up all your messagges and files, and Lack of End-to-End Encryption by Default" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996) Nishant T. Sr. Analyst > "Overall its a good tool with great benefits like clean messaging, large file sharing and massive communities members channels but clouded..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6798749) MB Michael B. Self > "They are creating a space for innocent people to BE scammed by hackers claiming to be able to reverse bans." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486) KM Kim M. Financial Manager > "It is a free app that runs continuously when connected to a network. " [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7152175) Piotr M. Founder > "The platform's arbitrary and opaque moderation policies, especially when it comes to removing channels or restricting accounts without..." [See full review](https://www.capterra.com/p/180347/Telegram/#GetApp___6214894) Yatra P. Omni Associate > "It is almost free and the quality of messages, shared photos and videos is unmatchable." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) ENDURANCE O. IT system and Cloud Administrator > "Lastly telegram is hub for fake news and misinformation, so I'd advice anyone to be careful" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366) Portia A. Nurse > "It’s also useful for keeping in touch and joining communities with similar interests." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7150524) VR Verified Reviewer Student Intern > "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6701034) LS Ledio S. Waiter > "A good app for chatting , secure app, perfect groups, public channels, file sharing, and automated bots." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996) RW Ray W. Marketing Manager > "There is an option for E2EE, but it's separate chat for each person, which isn't as great." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029) KM Kim M. Financial Manager > "Telegram is more convenient because it handles big files very well." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7152175) AP Absana P. Tier III Technician > "Customer support is also practically non-existent and takes long times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7072846) JH Justinemike H. Self Services > "I liked to use this app, specially when contacting my family and friends their seems that this app are very easy to use, and also easy to..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6771292) MB Michael B. Self > "On October 24, 2024, in the middle of a conversation with my girlfriend (yes, my real-life in person girlfriend), I was automatically..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486) AA Abby A. Fitness Coach > "Telegram is a new way to talk with clients by creating a channel for Direct message." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7062347) CC Chris C. Project Manager > "The stigma of the app being used for groups that try to steal information or data does give it a bad reputation." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6851307) VR Verified Reviewer Data analyst > "Fast, free, secure messaging with smooth interface, great group and channel features, cloud sync across devices" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7003093) BB Braydon B. Small business owner > "The notifications that someone in my contacts is on telegram are very frequent and not usually very helpful." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6776339) JK Jeff K. Copywriter > "Messages arrive super quickly, I can share all kinds of content, and there’s no blocking." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7015729) HA Hossam A. Broker > "The search needs to be improved, some channels and groups are allowed to join in one country and when I travel to another they are..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6318437) IT Isaiah T. Owner > "Telegram also makes it easy to download files and pictures previously shared in the chats, starting from the beginning of the chat, not..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6753408) MD Maryam D. Coordinator > "Telegram does not have video or phone conferencing options." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6868448) PG Parsa G. Sr AI Analyst > "So many features, easy to use, most of features are free and amazing for different types of communication." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7165690) Yatra P. Omni Associate > "I never used customer support and never faced any bugs or issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) PZ Phyo Z. Web Developer > "I like the most about Telegram because it is simple and easy to use, encryption privacy and security, can delete message both sender and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099) BB Bronwyn B. Lab technician > "Sometimes the notifications dont come through for certain channles." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6858673) Sven S. Prokurist > "elegram is extremely easy to use and offers a clean interface that makes messaging straightforward." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) EA Edson A. Gerente > "There is a lack of marketing promotion in Brazil so that more people know about the application." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6703795) YG Yassine G. Salesman > "I like the ability to search for groups that meet my needs, all I’ve been search I found it through telegram groups" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6797727) Nazım S. manager > "There's a lot of sexually explicit content." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240) ES Enish S. Project Manager > "Customizable themes, bots, and multi-device support further enhance the user experience." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6599358) RG Ravina G. Farming > "I find it a bit complicated at times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661) Breanna G. Program Director > "Great for professional team communication because it's encrypted.. Never encountered any bugs or issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7065996) BA Brown A. Staff Nurse > "However they need to work on its security as it is a home for scammers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855) LV Luis V. Account Executive > "Telegram is so efficient to keep in touch with my sales team." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7160338) HW Heather W. Owner > "To me it’s a little shady like why would you need a second messaging app." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6690031) Archana B. Bi > "Rich features including large group cap, customizable themes/stickers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6853751) CA Cleiton A. Gerente > "Not very popular in some regions which can limit contacts, weak in audio and video tools, has a lot to improve" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6132808) RW Ray W. Marketing Manager > "File and photo sharing has a variety of upload and edit options, which is nice." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029) AW Anderson W. Medical doctor > "Security is not really guarantee as it serves as home for scams" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828707) MMJ Medina- Maldonado J. Graphic designer > "It delivers messages on time." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7135462) Aditya S. Test Engineer > "Customer support as not as good as compared to other similar apps" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6677193) PZ Phyo Z. Web Developer > "I can easily clean my storage usage and can link multiple devices." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099) SS Santhoshkumar S. Quality engineer > "The server-side of Telegram is not open source, which may be a concern for users who prioritize open-source applications." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6019999) RA Rachel A. Learning and Development Consultant > "Telegram facilitates communication across my community in a consistent and engaging way. Where my community has different devices and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6106106) BA Brown A. Staff Nurse > "It serve as a home for scammers" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855) PW Parker W. Teacher > "The one thing I liked most about Telegram is the chat window where you can talk to people who share the same interests. " [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6747433) Komi A. Finance agent > "The software use to dowload every kind of files in groups without my authorisations and i dislike it." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___5062939) VR Verified Reviewer Marketing Specialist > "first messaging system . and good for team communication." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7145977) VR Verified Reviewer Owner and teacher > "The performance can take a hit as soon as I open the app which can be quite frustrating especially when in a hurry." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6287248) Sven S. Prokurist > "elegram is extremely easy to use and offers a clean interface that makes messaging straightforward." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) VR Verified Reviewer Technical Administrator > "Interface does seem a little outdated and could do with a refresh for ease of navigation" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4027648) OK Omar K. Fulfillment Specialist > "The thing I like most about telegram is that it is compatible with a lot of interfaces and browsers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658228) VR Verified Reviewer Social Worker > "In general, I don't like the interface of the application and I think it is not easy compared to the ease of use that other applications..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___3847140) AL Audrey L. Freelancer > "This software has a simple interface, fast performance, is lightweight on the device, and is freely available for instant communication..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___3226373) Sarwat Mahdi H. Social Media Manager > "The user interface is very boring and dull." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4077269) EE Eslam E. data intry > "Additionally, Telegram's clean and user-friendly interface, as well as its fast and reliable performance, are also popular among users." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4632211) CS Carole S. photographer > "UI is cumbersome." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___3940602) EE Eslam E. data intry > "Many users appreciate the app's customizable notification system, advanced privacy and security options, support for large files and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4632211) NvI Nagarajan vaidyanathan I. Human Resources / Document controller > "Privacy limited support from customer care, Telegram allows the creator and integration of third party bots which can be potential..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4870889) VR Verified Reviewer digital marketer > "Telegram gives us an open API and source code for free. If I know a friend's username, I can find them easily." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4396476) JC Jeremiah C. grad student > "certain times due to the messages being delivered late it can be frustrating to use the integrated IFTTT service. but I wouldn't think of..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___2520399) Eric lionel Z. CEO > "the sharing of heavy files on telegram is a good thing the absence of publicity the speed of the exchanges also I like the fact of being..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___3604462) Matteo R. Motion Designer Freelance > "Great integration, but sometimes Desktop Applications lacks few optimization and functions." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___2878984) SS Stella S. Owner > "The program integrates well with my contacts list and tells me when someone on my list has started using Telegram so I can message them..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___3223738) Nazım S. manager > "There's a lot of sexually explicit content." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240) PW Parker W. Teacher > "Telegram is very user-friendly and you can easily find other users that are interested in the same activities." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6747433) RG Ravina G. Farming > "I find it a bit complicated at times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661) JH Jennifer H. Managing Paralegal > "It was simple to navigate and easy to use." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7073250) JL Jaimy L. Data scientist > "However, the UI feels a bit flimsy sometimes and I get approached by strangers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6158477) Yatra P. Omni Associate > "Telegram is a really good app and it is very easy to use." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) VR Verified Reviewer Blogger > "Not as popular as WhatsApp:- Telegram is not as popular as WhatsApp, so you may have a hard time convincing your friends and family to..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4846860) Yatra P. Omni Associate > "This app is easy to function and the quality is superb." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) AP Absana P. Tier III Technician > "Customer support is also practically non-existent and takes long times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7072846) LV Luis V. Account Executive > "Telegram is so efficient to keep in touch with my sales team." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7160338) Yatra P. Omni Associate > "I never used customer support and never faced any bugs or issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) RpS Rohit pratap S. manager > "Amazing and best in the industry, i am using this software from many years ,always support me to generate new business and makes my..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___5054992) EA Edson A. Gerente > "There is a lack of marketing promotion in Brazil so that more people know about the application." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6703795) Breanna G. Program Director > "It's free to use, never had a need for customer support." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7065996) Aditya S. Test Engineer > "Customer support as not as good as compared to other similar apps" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6677193) [View Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) ## User interface [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) 4.51 (2,216) [Telegram](https://www.capterra.com/p/180347/Telegram/) 4.66 (6,437) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho Desk Top features 34/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Telegram 6/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/180347/Telegram/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Telegram is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Telegram Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Telegram - By Telegram Messenger - Located in Afghanistan - Founded in ## Popular Comparisons [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.5 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-169505/Salesforce-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-180347/Microsoft-Teams-vs-Telegram) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180347/Slack-vs-Telegram) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $115/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-180347/Connecteam-vs-Telegram) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/180347-247901/Telegram-vs-Google-Workspace) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Google Chat](https://www.capterra.com/p/175800/Chat/)[4.53 (2,394)](https://www.capterra.com/p/175800/Chat/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $20/month Price $29/month 4.5 Features 4.4 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,174)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Contact vendor for pricing Price $6/month 4.6 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/176572-180347/Google-Hangouts-vs-Telegram)