# Compare Zoho Desk vs Telegram 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Desk and Telegram based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169505-180347/Zoho-Desk-vs-Telegram --- # Zoho Desk vs Telegram Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskTelegram2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,419)](https://www.capterra.com/p/180347/Telegram/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,212 reviews](#user-reviews) Positive 2,071 Neutral 120 Negative 21 [## Telegram](https://www.capterra.com/p/180347/Telegram/)[4.7 (6,419)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.3 Reviews Sentiment Based on [6,419 reviews](#user-reviews) Positive 6,140 Neutral 242 Negative 37 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 3,005 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings CRM 4.5 Support Ticket Management 4.6 Inbox Management \-- Live Chat 4.4 Chatbot 4.4 \--%Fit Missing features Feature ratings CRM NA Support Ticket Management NA Inbox Management NA Live Chat NA Chatbot NA User satisfaction User satisfaction 4.5 User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.7 User reviews[6,419](https://www.capterra.com/p/180347/Telegram/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. Best for Telegram can be used by businesses, small teams, and international users seeking secure communication. ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Sven S. Prokurist > "I especially appreciate the large group features, channels, and the ability to share files easily, since these functions make Telegram more than just..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) Adarsh D. Lawyer > "The search option seems to be a bit inefficient, the key words does not always fetch desirable results, even when we type in a word to search in our..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053118) OD Oleg D. PM > "The messaging is fast and reliable, group chats are well-organized, and the channel feature makes it easy to follow industry news and team updates in..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7147322) JG Joonas G. Software Engineer > "One thing still: Bring the finnish language to it and make the dating sites legit instead of farming cash from stupid people." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201) AZ Augusto Z. Developer > "Works great for messaging and has features that really make communicating easier such as channels, threads and group topics" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051167) JM Jessieah M. Patient Specialist > "Finding out that your conversations are out in the open if the FEDS do get past this new ruling of allowing a back door to users encrypted data -..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6822980) Sven S. Prokurist > "I also like that conversations sync well across devices and that the app feels fast and lightweight, even when used frequently throughout the day." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) MMJ Medina- Maldonado J. Graphic designer > "Con about telegram is that they can block user accounts without any reason, without any warning." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7135462) GAC Georges Attino C. Journaliste International Multimedia > "File sharing is simple and does not pose too many constraints, Features such as bots or automation also offer interesting possibilities" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7145334) NV Naveen V. Production Supervisor > "Public groups and channels can be exploited for spam, scams, or inappropriate content due to the platform's openness." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828029) DK Denis K. Translator, localizer > "I like most about Telegram that it’s free, stable, versatile and widespread service working as both desktop program and mobile app on any OS." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6859703) HA Hossam A. Broker > "The search needs to be improved, some channels and groups are allowed to join in one country and when I travel to another they are restricted and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6318437) OD Oleg D. PM > "Overall it has been a very positive experience — it is reliable, feature-rich, and free. Despite occasional slowdowns with many active channels, it..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7147322) Nava B. Owner > "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7100079) VJ Vera J. Self owned business > "Telegram has connected me to so many networks, people, easy access of informations, entertainment platforms, educational documents and I could..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6721390) Nazım S. manager > "I can watch live broadcasts, but something needs to be done about the sexually explicit content." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240) Yatra P. Omni Associate > "It is almost free and the quality of messages, shared photos and videos is unmatchable." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) JG Joonas G. Software Engineer > "It feels also kinda risk to store al the data on the servers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7051201) JH Jamie H. Executive Vice President at FEVO > "Telegram is a tool I use for quick communication, both internally and with external contacts when needed." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484) ENDURANCE O. IT system and Cloud Administrator > "Lastly telegram is hub for fake news and misinformation, so I'd advice anyone to be careful" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366) DS Deisiane S. Analyst > "Its intuitive interface, together with the ability to send large files and create large-scale groups and channels, makes communication agile and..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6779523) RG Ravina G. Farming > "Telegram sometimes takes up a lot of storage, and sharing large files can be tricky." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661) AA Abby A. Fitness Coach > "Telegram is a new way to talk with clients by creating a channel for Direct message." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7062347) AP Absana P. Tier III Technician > "Customer support is also practically non-existent and takes long times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7072846) VR Verified Reviewer Data analyst > "Fast, free, secure messaging with smooth interface, great group and channel features, cloud sync across devices" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7003093) CC Chris C. Project Manager > "The stigma of the app being used for groups that try to steal information or data does give it a bad reputation." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6851307) Breanna G. Program Director > "Great for professional team communication because it's encrypted.. Never encountered any bugs or issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7065996) MD Maryam D. Coordinator > "Telegram does not have video or phone conferencing options." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6868448) TW Taralee W. Agent manager > "Additionally, Telegram is ideal for hosting large online meetings, which makes it the perfect platform for prayer meetings and Bible studies." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451) Yatra P. Omni Associate > "I never used customer support and never faced any bugs or issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7095252) Archana B. Bi > "Rich features including large group cap, customizable themes/stickers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6853751) BB Bronwyn B. Lab technician > "Sometimes the notifications dont come through for certain channles." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6858673) JH Jamie H. Executive Vice President at FEVO > "Group chats and file sharing are very convenient, especially when you need quick exchanges." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7119484) LS Ledio S. Waiter > "The less that i like is that you cant back up all your messagges and files, and Lack of End-to-End Encryption by Default" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996) TW Taralee W. Agent manager > "It doesn’t require a Gmail account for storage, and you can switch between devices without worrying about backups—your information stays intact." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6726451) MB Michael B. Self > "They are creating a space for innocent people to BE scammed by hackers claiming to be able to reverse bans." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486) Nishant T. Sr. Analyst > "Overall its a good tool with great benefits like clean messaging, large file sharing and massive communities members channels but clouded with..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6798749) Piotr M. Founder > "The platform's arbitrary and opaque moderation policies, especially when it comes to removing channels or restricting accounts without clear..." [See full review](https://www.capterra.com/p/180347/Telegram/#GetApp___6214894) CH Cylei H. Graphic Design > "It’s a great software for team communication and usually has no bugs and issues." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081600) Nazım S. manager > "There's a lot of sexually explicit content." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7081240) ENDURANCE O. IT system and Cloud Administrator > "I really enjoy using telegram, and it's the application I use most in my phone." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366) JP Jorge P. Engineering Technical > "As a user of Telegram, one aspect that I found less favorable was the lack of advanced privacy settings. While the app offers end-to-end encryption..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4846545) SM Sanaa M. Writer > "It is convenient to use and allows me to send chats, pictures, and videos with quick upload times and delivery." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6847283) VR Verified Reviewer Student Intern > "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6701034) Portia A. Nurse > "It’s also useful for keeping in touch and joining communities with similar interests." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7150524) BA Brown A. Staff Nurse > "However they need to work on its security as it is a home for scammers." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855) LS Ledio S. Waiter > "A good app for chatting , secure app, perfect groups, public channels, file sharing, and automated bots." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6658996) VR Verified Reviewer communcation systems > "The lack of a built-in video calling feature was a drawback for me. While Telegram offered voice calling, the absence of video calling limited the..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4886319) JH Justinemike H. Self Services > "I liked to use this app, specially when contacting my family and friends their seems that this app are very easy to use, and also easy to send money..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6771292) RW Ray W. Marketing Manager > "There is an option for E2EE, but it's separate chat for each person, which isn't as great." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029) LW Levin W. Cashier > "What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7107177) MB Michael B. Self > "On October 24, 2024, in the middle of a conversation with my girlfriend (yes, my real-life in person girlfriend), I was automatically logged out of..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6589486) JK Jeff K. Copywriter > "Messages arrive super quickly, I can share all kinds of content, and there’s no blocking." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7015729) LS Leila S. Research scientist > "a lot of features and stickers are restricted for premium users only which is costly. " [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6473712) IT Isaiah T. Owner > "Telegram also makes it easy to download files and pictures previously shared in the chats, starting from the beginning of the chat, not when you join..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6753408) BB Braydon B. Small business owner > "The notifications that someone in my contacts is on telegram are very frequent and not usually very helpful." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6776339) Archana B. Bi > "Positive user experience with fast and reliable messaging, cloud storage and large file sharing capabilities." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6853751) AW Anderson W. Medical doctor > "Security is not really guarantee as it serves as home for scams" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6828707) PZ Phyo Z. Web Developer > "I like the most about Telegram because it is simple and easy to use, encryption privacy and security, can delete message both sender and receiver,..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099) EA Edson A. Gerente > "There is a lack of marketing promotion in Brazil so that more people know about the application." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6703795) Ornella T. Accounting Secretary > "What i like most about Telegram is the fact that heavy files can easily be shared and it equally has a good storage capacity." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6343193) BA Brown A. Staff Nurse > "It serve as a home for scammers" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6827855) Sven S. Prokurist > "elegram is extremely easy to use and offers a clean interface that makes messaging straightforward." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7133320) Kaushal B. Project engineer > "Telegram interface is not that good- telegram is crowded with scammers and illegal activity- does not support voice communication- does not offer..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4848311) YG Yassine G. Salesman > "I like the ability to search for groups that meet my needs, all I’ve been search I found it through telegram groups" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6797727) NvI Nagarajan vaidyanathan I. Human Resources / Document controller > "Privacy limited support from customer care, Telegram allows the creator and integration of third party bots which can be potential security risk" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4870889) ES Enish S. Project Manager > "Customizable themes, bots, and multi-device support further enhance the user experience." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6599358) RG Ravina G. Farming > "I find it a bit complicated at times." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7012661) RC Rutherford C. Graphic designer > "It is good I’m keeping messages,pictures, and files for a long time without anything wrong with their qualities" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6818759) Facundo A. Architecture student > "Compared to other alternatives, in my opinion, this is the most problematic option in terms of security, data protection and confidential..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4847877) RW Ray W. Marketing Manager > "File and photo sharing has a variety of upload and edit options, which is nice." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6788029) HW Heather W. Owner > "To me it’s a little shady like why would you need a second messaging app." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6690031) ENDURANCE O. IT system and Cloud Administrator > "Overall telegram is my.go to app for anything social and communication." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7053366) AM Ahmed M. Land Surveyor > "There are no negatives except voice calls, as my experience with them was not good." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6328336) MMJ Medina- Maldonado J. Graphic designer > "It delivers messages on time." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___7135462) CA Cleiton A. Gerente > "Not very popular in some regions which can limit contacts, weak in audio and video tools, has a lot to improve" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6132808) PZ Phyo Z. Web Developer > "I can easily clean my storage usage and can link multiple devices." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6801099) YN Yohane N. Program Coordinator > "It consumes a lot of data too" [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6346635) RA Rachel A. Learning and Development Consultant > "Telegram facilitates communication across my community in a consistent and engaging way. Where my community has different devices and messages are..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___6106106) VR Verified Reviewer Owner/Operator > "I briefly got locked outta my telegram account and had to get in contact with their customer support team to get access again, i thought the response..." [See full review](https://www.capterra.com/p/180347/Telegram/#Capterra___4995610) [View Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) ## User interface 4.51 (2,212) [Telegram](https://www.capterra.com/p/180347/Telegram/) 4.66 (6,419) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Zoho Desk Top features 29/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Telegram 4/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/180347/Telegram/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Telegram is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Telegram Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Telegram - By Telegram Messenger - Located in United Arab Emirates - Founded in ## Popular Comparisons [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,419)](https://www.capterra.com/p/180347/Telegram/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/168668-180347/Microsoft-Teams-vs-Telegram) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 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