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Zoho Desk vs Zoho BugTracker: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 2,289 reviews from Issue Tracking users.
% Fit
High performer
Feature ratings
Ticket Management
4.6
Prioritization
4.4
Task Management
4.3
Collaboration Tools
4.2
Access Controls/Permissions
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
NA
Task Management
4.6
Collaboration Tools
4.6
Access Controls/Permissions
1.0
User satisfaction
4.5
User reviews2,193
Ease of use
4.4
Functionality
4.5
Value for money
4.5
Customer support
4.3
4.7
User reviews173
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-14071af7-4f00-4db1-df39-08dc32701445
Rick K
Owner
5.0

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.

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169505 video thumbnail}
1 Video
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169505
5 screenshots
180954
5 screenshots

Zoho Desk

Top Features
46/50
  • Commenting/Notes
  • Issue Auditing
  • Projections
  • Task Progress Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • SSL Security
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management
See All features
Hide Issue Tracking Software Features -

Zoho BugTracker

27/50
Show Issue Tracking Software Features +
Zoho Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho BugTracker
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk
  • By Zoho
  • Located in United States
  • Founded in 1996
Zoho BugTracker
  • By Zoho
  • Located in United States
  • Founded in 1996
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