# Compare Zoho Desk vs Whistle Messaging 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Desk and Whistle Messaging based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169505-181980/Zoho-Desk-vs-Whistle --- # Zoho Desk vs Whistle Messaging Features and Cost Comparison Last updated July 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskWhistle Messaging2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,213 reviews](#user-reviews) Positive 2,072 Neutral 120 Negative 21 [## Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[4.7 (132)](https://www.capterra.com/p/181980/Whistle/reviews/) Starting Price $60.00 Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment LN MR SM Based on [132 reviews](#user-reviews) Positive 126 Neutral 6 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.5 Real-Time Monitoring \-- Mobile Access 4.4 \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.4 Real-Time Notifications NA Real-Time Monitoring NA Mobile Access 4.6 User satisfaction User satisfaction 4.5 User reviews[2,213](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.7 User reviews[132](https://www.capterra.com/p/181980/Whistle/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $60Per Feature, Not provided by vendor - Free version - Free trial Best for Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. Best for Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide with instant integrations, fully automated messaging, task management, marketing features & more. ## User reviews Pros & cons GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) SA Shriyani A. Assistant manager > "ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5085912) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) AM Andrew M. Customer Service Manager > "It enables seamless communication and engagement with our customers via live chat in multiple communication channels." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6183613) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) GF Gabriel F. IT Intern > "I like that it has the option to approve a request to access the knowledge base" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Miranda M. Account Executive > "Not as easy to use for larger tickets, which do come up every so often with Family accounts like restaurant or hotel groups, or non-discrimination..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3866091) BL Brandon L. Cyber Security Specialist > "I like its customer-centric approach and the ability to create and customize specific incident handling workflows." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) LN Luciano N. Senior Film Technician > "Starting price is good value for money if needed on a small scale" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___7156736) LN Luciano N. Senior Film Technician > "Mobile app can sometimes glitch or crash and user support can be unresponsive occasionally. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___7156736) MR Manuel R. Front Office Manager > "I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3305728) CK Carol K. Owner > "The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) SM Sonya M. Hotel Owner > "The demo and tool was great compared to Akia. But wow what a difference in the onboarding." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___6259117) CK Carol K. Owner > "Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303038) AM Andrew M. General Manager > "Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3316251) SW Sandy W. Owner > "It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom...." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2698879) JS Jan S. Owner/Innkeeper > "This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) BC Brendan C. Marketing Manager > "I don't like that we can't send direct photos anymore." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322438) DS David S. General Manager > "Our guests are able to text us and not have to use a random number, we can send them post stay review questions, they can purchase mini bar items..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668821) JS Jan S. Owner/Innkeeper > "Also, I have not figured out how to see all the guests who are checked in that I am communicating with." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322622) CG Carolina G. Innkeeper > "It had helped us to task projects and keep updated with communications to guests and staff." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309439) CS Corey S. General Manager > "Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) MB Michelle B. Digital Marketing Manager > "It gave us an easy way to communicate with guests using texting, as well as an easy way to answer potential guests via our website chatbot. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668371) LF Lindsey F. Revenue Manager > "This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667742) AG Aidan G. Guest Experience Manager > "Having easy access to message guests, giving them the option to respond at their convenience." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301771) CS Corey S. General Manager > "Doesn't save much time if I have to "ok" everything that I already told it to say..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3562915) KG Kimberly G. Director of Front Office > "The text messaging option is helpful for responding to guest requests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3318651) MB Mackenzie B. General Manager > "There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669259) LT LaShonda T. AGM > "It allows me to communicate with the guest any time that's needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3309904) CW Carolyn W. Operations Manager > "I have also noticed that sometimes a message gets sent to multiple guests, when it is intended for only 1 person, which can be inconvenient." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668134) ESF E Scot F. Innkeeper / Owner > "We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2720507) EB Erin B. Operations Supervisor > "Some rooms numbers don't associate with right profile, can message wrong guests unless it is caught by user" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679624) TP Tania P. General Manager > "The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2704126) SM Samantha M. Guest Experience Officer > "We're still struggling with some areas of implementation." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322344) LD Larry D. Owner > "Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2681639) JM Jessica M. Owner > "Also, please stop censoring names like "Dick"." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301865) MT Martin T. owner > "Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2690366) DM Dan M. General Manager > "Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and..." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667871) SP Scott P. Manager > "Automation of our welcome messages to guests is a huge time saver" [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3303531) MR Marlee R. Manager > "I find it difficult to make the texts look good without proper spacing." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679399) NC Noah C. Front Desk > "It is easy to communicate with the guests and Alerts are clearly displayed on the computer via email." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3301621) KA Kyla A. Office Manager > "In this continued pandemic, guests are constantly cancelling and moving their reservations. " [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669196) LH Lori H. Manager > "I like that we can communicate by text to our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3315920) MO Michael O. General Manager > "Sometimes the notification tones are annoying and too frequent." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2667900) AS Amanda S. Front Desk Supervisor > "It gives our guests an easy option of contacting our staff members and we are able to easily navigate throughout the system." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2669172) RS Randy S. Hotel operations manager > "For some reason I can not even find out how to create or change the templates we use." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2670229) LN Lindsey N. Marketing Director > "The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2900954) ED Erika D. General Manager > "I'm also a little nervous implementing the survey feature for our guests." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2679901) TT Thomas T. lodging manager > "integration with our PMS and keyless locks, very simple to get started." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___3322626) MG Maengel G. Front Office Manager > "The notification sound gets a little annoying but we just silence if needed." [See full review](https://www.capterra.com/p/181980/Whistle/#Capterra___2668105) [View Reviews](https://www.capterra.com/p/181980/Whistle/reviews/) ## User interface 4.51 (2,213) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) 4.68 (132) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Zoho Desk Top features 29/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Whistle Messaging 17/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/181980/Whistle/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Whistle Messaging is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Whistle Messaging Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Whistle Messaging - By Whistle Messaging - Located in United States - Founded in ## 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