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From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
I overall love helpdesk. It is very easy to use and i love it better than other things we have used for emails.
About creating password that is most be be problem in this software.
The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately.
I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.
HelpDesk is great to help reach out to customers and resolve any issues or concerns regarding their orders.
The lack of features so far. We need to have more options on the contact form.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
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HelpDesk
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