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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Cloud-based issue tracking system that assists businesses of all sizes with the management of issues, bugs & tasks. Includes helpdesk ticketing, release management, Kanban, integrations & more.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
User experience is good, alerts are good, filtering and searching is good, customization is good.
Some of the menus and configuration settings are hard to find. The public/private project and issues can be a little confusing.
MantisHub is one of the best products that we've used. It outshines other helpdesk solutions, and is an amazing product build on top of MantisBT.
No fancy statistic diagram on dashboard, only table with figures.
Easy to use ,impact very positive in our quality system in tracking issues ,improve communication internal and with our external customer.
No auto-reply robot and online chat messenger to deal with critical issues for my client.
Issue tracking for IT product delivery. MantisHub is a good tool to log issues and needed developments, follow up on the progress and solve problems after delivery.
No columns for issues on source, for example, the system allows the administrator to upload a function list and every issue will be related to specified function.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
Zoho Desk
Top FeaturesMantisHub
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