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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.
Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.
The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
We use it to track for our account managers, and even they are frustrated by this.
I how easy it is to customize some aspects. I like the ability to create segments.
I've already noticed that there are some funcionalities missing.
Also, their support is super responsive and helpful.
I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
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Zoho Desk
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