Zoho Desk vs Desk365: Which is a better fit?

It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.

I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.

Anerlisa A

Chief Executive Officer

I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.

After struggling for a little bit I completely gave up.

The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.

What I did not like was the long log in process. There were several times when I tried to log in my password was not working.

Oliver O

Network Administrator

User-friendly and reliable software. My experience so far is great and I would recommend it.

No alerts to end user when the ticket is passed from one agent to the next.

Teams integration is fantastic and has improved user interaction by at least 500. Tech team is notified in Teams when tickets come in.

Lack of languages change on the agent portal. No attachment field to customize forms.

Have a good idea for a feature. You might see it in a month--seriously that's a realistic turn around a good feature add.

Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms.

I like that there is some sort of API integration which really helps with the processes we have established at our business so far.

A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365.