Zoho Desk vs xFind: Which is a better fit?

It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.

I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.

Anerlisa A

Chief Executive Officer

I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.

After struggling for a little bit I completely gave up.

The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.

What I did not like was the long log in process. There were several times when I tried to log in my password was not working.

Oliver O

Network Administrator

User-friendly and reliable software. My experience so far is great and I would recommend it.

No alerts to end user when the ticket is passed from one agent to the next.

XFind does a great job at finding unique keywords in more obscure cases. These can be the harder cases to solve at times, so it can really provide a quick win for difficult situations.

Sometimes it's search engine seams odd, some articles are not found on xfind, even if the title and content is very relevant to the affected ticket.

Easy to use, has great integration with Salesforce. The learning algorithm helps a lot.

At first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful.

A very good and light software, it helps me to search for similar cases in salesforce.

I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad.

Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording.