# Compare Zoho Desk vs LogMeIn Resolve 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Desk and LogMeIn Resolve based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169505-249584/Zoho-Desk-vs-GoTo-Resolve --- # Zoho Desk vs LogMeIn Resolve Features and Cost Comparison Last updated April 1st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskLogMeIn Resolve2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,211 reviews](#user-reviews) Positive 2,071 Neutral 119 Negative 21 [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Starting Price $29.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [214 reviews](#user-reviews) Positive 192 Neutral 16 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,595 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Ticket Management 4.6 Real-Time Notifications 4.5 Customizable Fields 4.4 Third-Party Integrations 4.1 Reporting/Analytics 4.3 68%Fit Missing features Feature ratings Ticket Management 4.0 Real-Time Notifications 4.2 Customizable Fields 4.0 Third-Party Integrations NA Reporting/Analytics 4.3 User satisfaction User satisfaction 4.5 User reviews[2,211](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.4 User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $29Flat Rate, Per Month - Free version - Free trial Best for Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. Best for LogMeIn Resolve is a cloud-based IT support and management software built for SMBs. ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) Parth S. SOFTWARE ENGINEER > "lack of user customization in entry level package which makes it lesser productive" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) SS Saher S. Executive > "In edit ticket option it becomes sometimes difficult to search contacts." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438) GB Goma B. Instructor > "The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) MT Marek T. CEO > "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144) TB Tonia B. Director of IT > "It often resolves to websites outside of the US and is blocked by the system" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591) RS Raj S. President > "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851) IF Ian F. IT Specialist > "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012) AN Alex N. System Analysis > "Having information such as what operating system a computer is running, who is currently logged in, and what the computers..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) MT Mark T. Owner > "Poor Apple device support." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452) AS Ankit S. Applications Engineer > "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable,..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) SB Steve B. Director > "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason...." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352) AN Alex N. System Analysis > "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) PM Paul M. IT System Administrator > "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488) AN Alex N. System Analysis > "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) SB Steve B. Director > "The inability to allow multiple support staff to join the same Unattended Session." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352) DR Dwight R. IT > "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982) AN Alex N. System Analysis > "The GoTo Resolve client handles users changing poorly which is usually when the client crashes." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) JT Jason T. Implementation Specialist > "I like how we can transfer files, so a customer can send me files, or I can send to them." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464) SR Sarah R. I.t. technician > "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534) MT Mark T. Owner > "Love the mobile device management option" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452) AS Ankit S. Applications Engineer > "software's user interface is too simplistic and lacking in advanced features." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) NS Nikhil S. Application Development Analyst > "GoTo Resolve's ticketing system is highly effective." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939) PM Paul M. IT System Administrator > "Not being able to remote into an end-user's system while they were having a problem." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488) JB Jeremy B. Csr > "I have been using this app for 2 months and it has been easy to use with my cell and the computer app" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191) MS Mike S. IT Administrator > "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101) HC Haresh C. Warehouse Executive > "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884) MS Mike S. IT Administrator > "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101) JP John P. Information Security Specialist > "The remote control feature allows us to connect and help end-users." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371) KH Konnor H. IT Specialist > "Deployment could be a bit betterInterface looks a bit bare" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559) PF Paul F. Desktop Infrastructure > "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341) IC Ian C. Systems Analyst > "The only con I can think of is that users can uninstall the tool." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677) JMA Jomaica Marie A. IT Technical Support II > "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352) JT Jason T. Implementation Specialist > "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464) PF Paul F. Desktop Infrastructure > "Also, seeing device resources in the Go To Resolve admin portal is useful." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341) AR Amelia R. customer service agent > "getting to know how to use the product at first was difficult" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287) DL Donna L. IT Manager > "I can quickly login remotely and support employees wherever they are working" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515) PM Patrick M. Manager > "A tad difficult to setup. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445) AS Ankit S. Applications Engineer > "It also offers 24/7 support, so users can get help whenever they need it." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) Azizah A. Office Management > "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314) CB Chris B. Service Analyst > "It has saved use numerous truck rolls to our osp department." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915) RZ Rostom Z. Digital Literacy Specialist > "At times the connection strength is not great, but this is not a major issue." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578) RM Ryan M. Systems Administrator > "The support tool works great and I like the mobile remote support tool as well." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335) BT Benjamin T. Technical Support Engineer > "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682) AS Ann S. VP Operations > "Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779306) JD JOHN D. Senior BI Analyst > "Could occasionally run in to problems with client access." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902) SP Shelby P. Service Analyst > "The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779490) VR Verified Reviewer System Administrator > "I don't like the way they license the app." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067) DM Dinesh M. IT Helpdesk > "it is highly secure and others cannot take control because of support Key" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4780426) VR Verified Reviewer Sr Pipeline Manager > "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985) JM Jeff M. IT Manager > "We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763439) VR Verified Reviewer Sr Pipeline Manager > "Getting people with no internet or very low internet experience can be stressful." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985) [View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) ## User interface 4.51 (2,211) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) 4.42 (214) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho Desk Top features 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) LogMeIn Resolve 12/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features) ### Recognition No recognitions have been awarded to Zoho Desk No recognitions have been awarded to LogMeIn Resolve ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos LogMeIn Resolve Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 LogMeIn Resolve - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-249584/Zendesk-vs-GoTo-Resolve) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-249584/Freshdesk-vs-GoTo-Resolve) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price $25/month 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-249584/Milvus-vs-GoTo-Resolve) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $29/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-249584/LiveAgent-vs-GoTo-Resolve) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $29/month Price $199/year 4.4 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-249584/Supremo-Remote-Desktop-vs-GoTo-Resolve) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $20/month Price $20/month 4.5 Features 4.5 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/169505-227102/Zoho-Desk-vs-JIRA-Service-Management) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $29/month Price $29/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-249584/Freshservice-vs-GoTo-Resolve)