--- title: "Compare Trustpilot vs Swell 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Trustpilot and Swell based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell" page_type: "comparison" language: "en" --- # Trustpilot vs Swell Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrustpilotSwell2/4 selected [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price $299.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [1,206 reviews](#user-reviews) Positive 1,088 Neutral 57 Negative 61 [## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment CP TC Based on [358 reviews](#user-reviews) Positive 327 Neutral 18 Negative 13 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * Highest Rated ### Okendo 4.9 (236) * * * Starting Price $19.00 Other,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,387 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Not enough reviews Feature ratings Negative Feedback Management 4.2 Surveys & Feedback 4.4 Real-Time Reporting 4.0 Customizable Forms NA Real-Time Notifications 4.8 62%Fit Missing features Feature ratings Negative Feedback Management 4.4 Surveys & Feedback 4.7 Real-Time Reporting NA Customizable Forms NA Real-Time Notifications 4.5 User satisfaction User satisfaction 4.5 User reviews[1,206](https://www.capterra.com/p/169618/Trustpilot/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.2 Customer support 4.2 User satisfaction 4.6 User reviews[358](https://www.capterra.com/p/172802/Swell/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $299Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel Best for Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## User reviews Pros & cons RS Radha S. Legal Assistant > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) Sasha B. Customer > "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) RS Radha S. Legal Assistant > "I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) AZ Alexis Z. CTE Business Teacher > "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) KM Karen M. Managing Editor > "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759) Sasha B. Customer > "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) VR Verified Reviewer Leasing Consultant > "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977) SB Samuel B. Co Founder > "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506) YM Ye M. Director of Operations > "The best thing about Trustpilot is its reliability. As the name suggests, the reviews are always pertinent and trustworthy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) VR Verified Reviewer Marketing > "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356) TG Tim G. Customer Service Executive > "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) Portia A. Nurse > "Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) Portia A. Nurse > "I like how easy it is to read real customer reviews before buying something or using a service." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) Eric P. CEO > "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it),..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) FA Fabruzio A. Technician > "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) SL Suzanne L. Head of CRM > "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) LT Layla T. Blogger > "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436) SL Suzanne L. Head of CRM > "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) SL Stefanos L. CEO > "I registered with Trustpilot as a company and received a 5-star rating." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693) VR Verified Reviewer Not relevant > "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194) AL Ariel L. Director of Customer Support and Success > "We have been able to capture more feedback than ever and identified more improvement we need to make." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108) YM Ye M. Director of Operations > "Sometimes I cannot find any reviews about a company at all." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) SL Suzanne L. Head of CRM > "Core functionality of requesting and publishing reviews is good" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) TG Tim G. Customer Service Executive > "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) SA Sara A. Engineer > "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527) AP Ashley P. Assistant to Founder Chaos Coordinator > "The cost for TrustPilot for a small business is our biggest painpoint." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) AZ Alexis Z. CTE Business Teacher > "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) BS Britney S. Insurance Agent > "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972) KC Keleigh C. Esthetician > "It's only user reviews and no product overviews or breakdowns which can be a downside." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) TG Tim G. Customer Service Executive > "Positive reviews establish online trust and gives our brand a sense of legitimacy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) PM Paola M. Supervisor of administrative conduct > "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210) KC Keleigh C. Esthetician > "I love that it is direct customer feedback with no bs in between." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) Sasha B. Customer > "Several of my friends who also left genuine reviews for the same business had their reviews removed." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) KT Karis T. Assistant Human Resources Officer > "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Vincenzo S. Geom > "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) MG Marta G. product manager > "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012) HT Huong T. English teacher > "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096) DN Debbie N. Manager > "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141) Ashish A. Customer Service Representative > "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565) Vionah A. Quality Assurance > "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155) DG Destiny G. Owner > "Occasionally it has inaccurate information." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264) VR Verified Reviewer Customer and Product Development > "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818) Jacob H. Business Developer > "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) AD Angela D. Co-owner > "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) Sasha B. Customer > "When I made contact I thought they would fix their error but they didn't." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) Michael M. Consultant > "It helped me make a purchasing decision and the information turned out to be accurate after I used the software." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516) LG Louis G. Co-founder > "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823) AD Angela D. Co-owner > "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) WO William O. Manager > "They allow fake customers to post fake reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132) JL Jade L. Customer Relations > "Easy to use, easy to sort reviews and reply to customers" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) FL Freja L. Compliance specialist > "It can be difficult to remove fake reviews and to know which are real or not" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439) Esther T. Journalist > "This is where I call home when it comes to finding out other people views on apps,services,jobs and products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) SL Simon L. Manager > "the flows for sending past requests was a really well designed feature" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575) JB Jessica B. Content Creator > "Sometimes it’s difficult to verify authenticity of the ratings given." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887) QV Quynh V. Senior Marketing Specialist > "It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028038) ET Elexciss T. Web Content Manager > "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Jackie S. Self Employed > "My overall experience has been positive and i can definitely trust the reviews on different companies" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114) JL Jade L. Customer Relations > "Post negative reviews that should not be seen i.e swear words" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) EJ Elli J. Customer Marketing Manager > "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743) Jacob H. Business Developer > "This contradiction not only undermines their credibility but also highlights a worrying lack of accountability." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) VR Verified Reviewer CEO > "Good and trustful service to provide customer reviews to different products" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6012544) MMK Mokwena Macdee K. Owner > "I feel that it is now giving me non credible information especially since last year." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6168512) Mai V. Software Product Manager > "Trustpilot has a very user-friendly UI and UX on their main dashboard." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458) JB Jean B. Training team lead > "The reviews can be confusing at times and reviewers are hard to contact for follow ups" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028067) VR Verified Reviewer Creator Support Manager > "This has helped us to build our reviews in the first 2 years of our business and it's made a huge difference!!" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6193033) SA Sineah A. Owner > "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258) CM Cameron M. Graphic Design and Ecommerce Manager > "Nice interface, relatively easy to use." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6638355) BS Benjamin S. Growth & BD > "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373) TH Trystn H. Call Center Rep > "Very easy to navigate and access features." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6659496) Luis Humberto A. Student > "I use Trustpilot to see if a website is suspicious and works perfect, sadly some sites have fake reviews but the support team delete them fast" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4276753) JB Jeffrey B. Owner > "It's easy to use and fast as well............" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618915) CW Chad W. Production Partner > "It can sometimes be difficult with finalizing the review." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995) RR Rocio R. lawyer > "great feature is the ability to gather feedback from clients through the platform's review invitations feature." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Abhishek P. Senior Product Manager > "Trustpilot is a great platform to find reviews of products and services." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733) Ayesha T. Mathematics faculty > "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) ET Elexciss T. Web Content Manager > "I like that even with the free account there are some customizations available." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) DD Devraj D. CEO > "It's easy to use and a better user experience helping our customers to leave reviews upon our request with less time and effort." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3945302) WM William M. Editor/Producer > "Not enough customization." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2852646) TH Tiara H. Front Manager > "The analytics breakdown shows you areas to improve, as well as your demographics." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3407049) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) JL John L. Web Developer > "The online software was easy to use and integration was essentially copy and paste." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3327681) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) AD Anna D. Project Manager > "Easy integration and straightforward to use" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3504551) SH Saddam H. COO > "Extremely pushy to close you on a sales call and no customer service after." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4032419) NB Natasha B. Marketing Director > "It's really easy to use and integrates with many other tools." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2869705) AT Adrian T. support agent > "a great tool to measure customer satisfaction, however, some of the functions are not user friendly" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3379804) [View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/) CP Cher P. Practice Director > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) HM Holly M. Operations Manager > "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) TC Tracy C. Owner > "Our texting campaigns for broader messaging to our clientele was effortless and fruitful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AJ Amy J. Manager > "Creating a chat to a new member wasn't the easiest to figure out." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337) TC Tracy C. Owner > "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) SS Shannon S. CEO > "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) CP Cher P. Practice Director > "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SB Scott B. Marketing Director > "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) HDD H David D. Installed Sales Manager > "Could never speak to somebody, had to be chat or email. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) SN Summer N. Practice Manager > "My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7167107) SS Shannon S. CEO > "Not only did their CEO never return a call, that company hasn't been much heard of since." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) TC Tracy C. Owner > "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AF Alan F. Owner > "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261) BS Brian S. owner > "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) MJO Mary Jo O. owner > "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427) JS James S. Founder > "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242) KS Karen S. GM > "The automation system never worked right" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) HM Holly M. Operations Manager > "I love that I can acess all our offices reviews in one place without going into all three google business..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) AV Amy V. Interior Designer > "Not a fan of the archives, it is tricky to find an older conversation" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) SB Scott B. Marketing Director > "The product works great at solicitating reviews and responding to the results." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) AP Amber P. Marketing Director > "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) BL Brandi L. Director of care navigation > "We still get pretty frustrated with the notification system and messages just not showing up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190) JF Jonathan F. Owner > "He’s easy to reach snd to communicate with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) CC Crisel C. CEO > "I feel they didn’t deliver what they had sold" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512) JF Jonathan F. Owner > "The team behind Swell is incredible." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) MG Michelle G. Dir of Info Services > "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) BS Brian S. owner > "Very easy to set up and get on board with them." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) SE Susan E. Marketing > "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907) JR Jen R. Director of Operations > "I love that we can customize which providers patients are sent the text message to write a review." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) SB Scott B. President > "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755) KS Karen S. GM > "We found swell customer service to be available and helpful" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) EC Erin C. Insurance Coordinator > "I had a slightly difficult time finding where in the software to find patients so we could remove them from..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504) HDD H David D. Installed Sales Manager > "We have left Swell and we are happy to pay more with one of your competitors." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) CJG Christine Joy G. HR Officer > "It's hard to find the reviews addressed to me. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430) MS Megan S. Pet Services Manager > "I like being able to text our clients and have a history log of conversations." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566) JF Jo F. Loan Officer > "Sometimes the page runs slower, still needs to remove older version of site" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464) JR Jen R. Director of Operations > "I also love that you can choose to send certain messaging contingent on the service that took place." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) KM Kalina M. Owner > "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835) Gurvinder K. Best ever app for texting, sms for buisness" > "This platform allows massages to clients to ask for Google product reviews for my business which is important for..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417) JS Jessica S. Office Manager > "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) AG Alisha G. Office Manager > "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474) MN Michael N. Owner > "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728) SG Savannah G. Marketing Manager > "The website chat feature has been a huge help because potential customers do not have to stay on the website for..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) RS Rebecca S. Owner/Operator > "So being trapped in to a contract where the claims of service are not being met." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) JN Jacob N. Marketing Coordinator > "I liked the ability to message clients through email and text." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760) MS Michael S. owner > "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) LS Leon S. President > "We really like the group chat feature whereby the customer can choose the department that he wants to communicate..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895) FO Frazier O. Head of Marketing > "They're a smaller company which caused some issues between one of our APIs. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801) AP Amber P. Marketing Director > "This is especially helpful when multiple internal team members are answering inquiries." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) TM Tara M. Assistant Administrative Manager > "Software tends to glitch a lot or gives an error message." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202) AV Amy V. Interior Designer > "It has been great and more budget friendly" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) MT Marina T. Band and Orchestra Manager > "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495) CM Cassie M. Practice Administrator > "It is very reasonably priced as well." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) AT Archita T. marketing professional > "doctors are so friendly and helpful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320) DJ Dan J. Owner > "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) HG Heather G. Administrator > "Swell is very helpful for getting reviews" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222) RS Rebecca S. Owner/Operator > "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) KS Karen S. GM > "Nice people, not our favorite but we liked their staff" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) SI Steven I. Marketing & Media Director > "Don't advertise use of an API when the API is worthless." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259) JM Jodi M. VP > "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) MR Martha R. Office manager > "Sometimes the text don’t get send right." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520) WS Will S. owner/manager > "What we found is customers are using it to find products and inquire about other services our business offers,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454) EB Evan B. Owner > "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) RC Richard C. Manager > "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) MJ Melody J. sales > "It is a convenient tool that connects me with my customers. Though there are glitches with some of the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545) BV Blake V. Customer success manager > "Many of my coworkers aren't announced when they are assigned to a conversation." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102) JS Jessica S. Office Manager > "We love the ability to text our patients and chat with them when they are not able to take a phone call." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) MG Michelle G. Dir of Info Services > "There is a long lag time between communication." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) VW Veronica W. Marketing Manager > "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525) NH Nallele H. Front desk > "Sometimes swell loses connection with the server" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275) HM Hannah M. Digital Products Coordinator > "Clients love to see their reviews increase after signing up for Swell!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356) DJ Dan J. Owner > "I emailed a message to \[SENSITIVE CONTENT\] and never received a message back regarding why I was being charged. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) SG Savannah G. Marketing Manager > "As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) TS Tyler S. Owner > "We try and use swell a lot of the phone and it is absolutely awful to deal with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136487) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) SN Summer N. Practice Manager > "My experience with swell has been great! Like mentioned above, how simple it is to navigate through the site..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7167107) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) SP Star P. Igniter Web Designer and > "The webchat is decent for what we need after getting some guidance on how to set it up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3498939) MK Mike K. Owner > "The easy pay doesnt work and I was told it would with my software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615) JRY John Roger Y. Video Observation Proctor > "SWELL has easy navigation through its user-friendly interface and options." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3340652) JM Jodi M. VP > "It’s not super easy to use, I get frustrated when trying to get something done." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) BS Becky S. VP, Operations > "Ease of use for clients with integration" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3340102) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) GA Graciel A. VOT > "It is a user friendly it not hard to use and helpful to us" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3858771) MK Mike K. Owner > "The customer support is terrible they dont get back to you with a week or more." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615) [View Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## User interface [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) 4.47 (1,206) [Swell](https://www.capterra.com/p/172802/Swell/) 4.59 (358) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important AI Text Generation 120 Important Trustpilot 22/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/169618/Trustpilot/#features) Swell Top features 24/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/172802/Swell/#features) ### Recognition Trustpilot is recognized as a top-rated tool in 1 Capterra Shortlist reports Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Trustpilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Swell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Trustpilot - By Trustpilot - Located in Denmark - Founded in 2007 Swell - By Swell CX - Located in United States - Founded in 2016 ## Popular Comparisons [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $299/month Price $30/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-253516/Trustpilot-vs-SurveyMonkey) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) $299/month Price $249/month 4.4 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $299/month Price $39/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-169618/Typeform-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Contact vendor for pricing Price $199/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $299/month Price $199/month 4.4 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $299/month Price $39/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.86 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $299/month Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Contact vendor for pricing Price $109/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8)