# Compare Trustpilot vs Swell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Trustpilot and Swell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell

---

# Trustpilot vs Swell Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TrustpilotSwell2/4 selected

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

[## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting Price

$299.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [1,202 reviews](#user-reviews)

Positive

1,085

Neutral

57

Negative

60

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

TC

TC

Based on [355 reviews](#user-reviews)

Positive

324

Neutral

18

Negative

13

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### ReviewInc

4.8 (35)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### Zendesk Suite

4.4 (4,070)

* * *

Starting Price

$39.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

89%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Score My Reviews

4.9 (80)

* * *

Starting Price

$49.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### SurveySparrow

4.4 (121)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

90%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,337 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Reporting

4.0

Negative Feedback Management

4.2

Real-Time Notifications

4.8

Surveys & Feedback

4.4

Customizable Forms

NA

62%Fit

Missing features

Feature ratings

Real-Time Reporting

NA

Negative Feedback Management

4.4

Real-Time Notifications

4.5

Surveys & Feedback

4.7

Customizable Forms

NA

User satisfaction

User satisfaction

4.5

User reviews[1,202](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.2

Customer support

4.2

User satisfaction

4.6

User reviews[355](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$299Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

Best for

Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services

## User reviews

Pros & cons

KM

Karen M.

Managing Editor

> "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759)

Sasha B.

Customer

> "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

FA

Fabruzio A.

Technician

> "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

Sasha B.

Customer

> "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

VR

Verified Reviewer

Leasing Consultant

> "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977)

SB

Samuel B.

Co Founder

> "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506)

TG

Tim G.

Customer Service Executive

> "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

VR

Verified Reviewer

Marketing

> "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356)

SA

Sara A.

Engineer

> "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Eric P.

CEO

> "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

FA

Fabruzio A.

Technician

> "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

SL

Suzanne L.

Head of CRM

> "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

SL

Stefanos L.

CEO

> "I registered with Trustpilot as a company and received a 5-star rating."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693)

SL

Suzanne L.

Head of CRM

> "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

AL

Ariel L.

Director of Customer Support and Success

> "We have been able to capture more feedback than ever and identified more improvement we need to make."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108)

AZ

Alexis Z.

CTE Business Teacher

> "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

SL

Suzanne L.

Head of CRM

> "Core functionality of requesting and publishing reviews is good"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

TG

Tim G.

Customer Service Executive

> "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

Vincenzo S.

Geom

> "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

Ashish A.

Customer Service Representative

> "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565)

MG

Marta G.

product manager

> "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012)

KC

Keleigh C.

Esthetician

> "It's only user reviews and no product overviews or breakdowns which can be a downside."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

Vionah A.

Quality Assurance

> "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155)

VR

Verified Reviewer

Not relevant

> "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194)

LT

Layla T.

Blogger

> "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436)

Sasha B.

Customer

> "Several of my friends who also left genuine reviews for the same business had their reviews removed."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

SL

Simon L.

Manager

> "the flows for sending past requests was a really well designed feature"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

Eric P.

CEO

> "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :("

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

TG

Tim G.

Customer Service Executive

> "Positive reviews establish online trust and gives our brand a sense of legitimacy."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

LG

Louis G.

Co-founder

> "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823)

KC

Keleigh C.

Esthetician

> "I love that it is direct customer feedback with no bs in between."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

WO

William O.

Manager

> "They allow fake customers to post fake reviews."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132)

EJ

Elli J.

Customer Marketing Manager

> "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

AP

Ashley P.

Assistant to Founder Chaos Coordinator

> "The cost for TrustPilot for a small business is our biggest painpoint."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936)

Mai V.

Software Product Manager

> "Trustpilot has a very user-friendly UI and UX on their main dashboard."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458)

AZ

Alexis Z.

CTE Business Teacher

> "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

RR

Rocio R.

lawyer

> "great feature is the ability to gather feedback from clients through the platform's review invitations feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667)

JB

Jessica B.

Content Creator

> "Sometimes it’s difficult to verify authenticity of the ratings given."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887)

Abhishek P.

Senior Product Manager

> "Trustpilot is a great platform to find reviews of products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733)

Sasha B.

Customer

> "When I made contact I thought they would fix their error but they didn't."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

BS

Britney S.

Insurance Agent

> "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972)

PM

Paola M.

Supervisor of administrative conduct

> "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the bottom,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210)

DH

Derrick H.

CEO

> "Additionally, there are many ways to automate the review request trigger to fit into any application needed. "

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4723826)

SA

Sineah A.

Owner

> "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much management going on..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258)

SL

Simon L.

Manager

> "how simple the system was to use, suitable for a small business and also corporate."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

BS

Benjamin S.

Growth & BD

> "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373)

SA

Sara A.

Engineer

> "I am really satisfied, never had problem with online services thanks to Trustpilot."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Jacob H.

Business Developer

> "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Jackie S.

Self Employed

> "My overall experience has been positive and i can definitely trust the reviews on different companies"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114)

CW

Chad W.

Production Partner

> "It can sometimes be difficult with finalizing the review."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995)

KT

Karis T.

Assistant Human Resources Officer

> "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407)

HT

Huong T.

English teacher

> "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096)

DN

Debbie N.

Manager

> "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141)

DG

Destiny G.

Owner

> "Occasionally it has inaccurate information."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264)

VR

Verified Reviewer

Customer and Product Development

> "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818)

Ayesha T.

Mathematics faculty

> "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very good feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477)

HC

Heath C.

Inventory Manager

> "Being able to quickly analyze a customer's thoughts/opinions on the process of their sale is always insightful."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4762962)

IK

Ilian K.

WP developer

> "Sometimes the support is not okay when you want to ask them something, some reviews for some companies are hard to believe in case it seems they are not real reviews..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4746859)

AD

Angela D.

Co-owner

> "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

Jacob H.

Business Developer

> "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Cristina A.

Photographer

> "Thanks to trustpilot we are finally seeing things differently, thanks to constructive criticism from our target audience we can finally improve on what we lack."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4753063)

EJ

Elli J.

Customer Marketing Manager

> "It's really hard to get these type of reviews removed as well."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

Vincenzo S.

Geom

> "I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

CT

Chana T.

Nail Technician

> "Many reviews do not really have all that much detail about anything specific so it can be hard to get a clear picture of what was not good, or what was particularly..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4787232)

Michael M.

Consultant

> "It helped me make a purchasing decision and the information turned out to be accurate after I used the software."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516)

FL

Freja L.

Compliance specialist

> "It can be difficult to remove fake reviews and to know which are real or not"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439)

SD

Subhasri D.

Freelancer

> "At my workplace, this is one of my main responsibilities, and TrustPilot is the simplest website to keep an eye on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4933631)

GW

Grace W.

Office Manager/Director of Events

> "I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4807468)

Sai R.

Client Project Manager

> "Trustpilot is a reliable platform to receive customer experiences and feedback about products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4944021)

Jacob H.

Business Developer

> "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

BV

Brian V.

Entrepreneur

> "Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076)

NA

Nimesh A.

Software Engineer

> "Can be affected by fake reviews and review manipulation."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4726161)

AD

Angela D.

Co-owner

> "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

CT

Callum T.

Financial Planner

> "Very good service, but perhaps some reviews cannot be trusted."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6484517)

Dalmir A.

Content Creator

> "Well, TrustPilot is very essential and useful, I don't know anyone who wants to travel and see places who doesn't search TrustPilot first to get feedback from people..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3498417)

ET

Elexciss T.

Web Content Manager

> "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008)

JL

Jade L.

Customer Relations

> "Easy to use, easy to sort reviews and reply to customers"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

XC

Xavier C.

Co Founder

> "It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4885991)

Esther T.

Journalist

> "This is where I call home when it comes to finding out other people views on apps,services,jobs and products."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794)

JL

Jade L.

Customer Relations

> "Post negative reviews that should not be seen i.e swear words"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

[View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

SG

Savannah G.

Marketing Manager

> "As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

EH

Elle H.

Marketing Director

> "We do also encourage reviews on occasion and that has helped us build our online reviews."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501773)

MG

Michelle G.

Dir of Info Services

> "There is a long lag time between communication."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

SG

Savannah G.

Marketing Manager

> "Swell has also relieved the stress that our team used to have about having to answer chats immediately or..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

SC

Shaun C.

Owner

> "Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516953)

TS

Toni S.

Inside Sales Associate

> "Not a big fan of see all my past conversation in the message innerface."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509282)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

MK

Mike K.

Owner

> "The easy pay doesnt work and I was told it would with my software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

SL

Shy L.

n/a

> "Its very convenient to monitor and connect with patients as well as sending our reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501768)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

MK

Mike K.

Owner

> "The customer support is terrible they dont get back to you with a week or more."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495615)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

AP

Annette P.

Practice Coordinator

> "We rarely received reviews in the past."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501740)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RH

Roger H.

Operations Manager

> "I had a few issues when we first signed on."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509707)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

SW

Stacey W.

TC

> "We use it daily and its great for talking to patients."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3500474)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

SP

Star P.

Igniter Web Designer and

> "The webchat is decent for what we need after getting some guidance on how to set it up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3498939)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

## User interface

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

4.47 (1,202)

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (355)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Trustpilot

25/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/169618/Trustpilot/#features)

Swell

Top features

27/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/172802/Swell/#features)

### Recognition

No recognitions have been awarded to Trustpilot

No recognitions have been awarded to Swell

### Deployment & support

Trustpilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Trustpilot

-   By Trustpilot
-   Located in Denmark
-   Founded in 2007

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

$299/month

Price

$30/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-253516/Trustpilot-vs-SurveyMonkey)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Contact vendor for pricing

Price

$49/month

4.5

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

$299/month

Price

$249/month

4.4

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)[4.69 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169618-178112/Trustpilot-vs-SocialSurvey)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.54 (375)](https://www.capterra.com/p/144389/Yotpo/reviews/)

Contact vendor for pricing

Price

$199/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$299/month

Price

$39/month

4.4

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (221)](https://www.capterra.com/p/176189/Okendo/reviews/)

Contact vendor for pricing

Price

$19/month

4.5

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$299/month

Price

$15/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)