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Trustpilot vs GMBapi.com: Which is a better fit?

Updated on November 17th, 2024
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Summary
Key features rated by users
Features selected based on 3,361 reviews from Review Management users.
% Fit
High performer
Feature ratings
Review Request
4.4
Negative Feedback Management
4.2
Review Monitoring
4.4
Response Management
4.3
Review Notification
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Review Request
NA
Negative Feedback Management
5.0
Review Monitoring
5.0
Response Management
5.0
Review Notification
4.0
User satisfaction
4.5
User reviews1,173
Ease of use
4.6
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.8
User reviews24
Ease of use
4.7
Functionality
4.5
Value for money
4.8
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

Multi location businesses interested in driving results, reputation management, posting content & photos. We do 90% of benefits for 15% of the price. Free testing 24/7 in 15 min online with your data!

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-106e24ad-b72a-4ff1-64c1-08dc116f1ea4
Ibadat S
agent
5.0

Ibadat S.: Hi, my name is Ibadat. I'm from an engineering background and working with Purolator. Purolator is a final-mile delivery company in transportation in Canada, with the highest postal codes in Canada. My job there is to have continuous improvement in the organization. So my title there is Continuous Improvement Manager, and for me, it's important to look at initiatives where we can improve our processes. That's where I rely a lot on Trustpilot, which is a review system, review-based platform. I would definitely rate a five-star to Trustpilot because I rely on their reviews and I think they're doing a great job. Other than Trustpilot, we definitely rely on Google reviews. They have a broader scope of business reach, I would say, and more reviews. But Trustpilot is someone where you have more reliable reviews. It's more like quantity over quality, and that's where we definitely think Trustpilot comes a bit on a higher perspective than Google review. Yeah, I would say Trustpilot has more reliable reviews, and the way they list the businesses is more secure and trustworthy than Google reviews. I don't think Google reviews do a proper background check for all the businesses with their contacts and addresses as much as Trustpilot does. Since we are looking for partnering with some of the businesses, we definitely need someone who is more trustworthy. Google reviews looks like more of a public thing, and Trustpilot seems more trustworthy. So, as I said previously as well, it's more like quantity versus quality. So quality is what Trustpilot delivers, and we rely more on their reviews. I think it's not tough if you have basic computer knowledge, you know how to use the softwares, a simple form register, and then, the audience that Trustpilot has, you definitely need to capture those kinds of good reviews to show it to your customers. It's not at all complicated. Very easy. I would say if you are running a business and looking for more leads, and if you want to... Or if you are a customer and looking for reliable businesses, Trustpilot should be your go-to junction. They have a very wide range of businesses listed with proper ratings, and if you're a business owner, you want to have Trustpilot as a review software so that your customers can look at the reviews your other customers have given, and then it'll definitely prosper your business. For Trustpilot, I would say just expand the horizon on reaching out to more businesses because, the way Google reviews has more, bigger reach, Trustpilot doesn't have and has limited businesses listed. So expand the horizon is what my suggestion is to Trustpilot.

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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Trustpilot

Top Features
33/50
  • Activity Tracking
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • CRM
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Management
  • Multi-Channel Campaigns
  • Multi-Location
  • Purchasing & Receiving
  • Review Badge Management
  • SMS Messaging
  • Template Management
  • Website Integration
  • Widgets
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Campaign Management
  • Customer Experience Management
  • Customizable Reports
  • Dashboard
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SEO Management
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Visual Analytics
See All features
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GMBapi.com

27/50
Show Review Management Software Features +

Trustpilot

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GMBapi.com

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Trustpilot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GMBapi.com
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Trustpilot
  • By Trustpilot
  • Located in Denmark
  • Founded in 2007
GMBapi.com
  • By European Analytics
  • Located in Netherlands
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