--- title: "Compare Trustpilot vs SurveyMonkey 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare SurveyMonkey and Trustpilot based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/169618-253516/Trustpilot-vs-SurveyMonkey" page_type: "comparison" language: "en" --- # SurveyMonkey vs Trustpilot Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SurveyMonkeyTrustpilot2/4 selected [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [10,512 reviews](#user-reviews) Positive 9,874 Neutral 498 Negative 140 [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price $299.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [1,206 reviews](#user-reviews) Positive 1,088 Neutral 57 Negative 61 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,387 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Negative Feedback Management 4.1 Surveys & Feedback 4.6 Real-Time Reporting 3.8 Customizable Forms 4.5 Real-Time Notifications 4.7 71%Fit Missing features Not enough reviews Feature ratings Negative Feedback Management 4.2 Surveys & Feedback 4.4 Real-Time Reporting 4.0 Customizable Forms NA Real-Time Notifications 4.8 User satisfaction User satisfaction 4.6 User reviews[10,512](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 User satisfaction 4.5 User reviews[1,206](https://www.capterra.com/p/169618/Trustpilot/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.2 Customer support 4.2 Price starts from Price starts from $30Per User, Per Month - Free version - Free trial Price starts from $299Flat Rate, Per Month - Free version - Free trial Best for Best for SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. Best for Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel ## User reviews Pros & cons Meshv P. Salesforce Developer > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) VR Verified Reviewer Founder > "As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) CF Cody F. Principal Software Engineer > "The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7154570) Portia A. Nurse > "The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription,..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7168744) VR Verified Reviewer Founder > "Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SP Sonu P. Systems Analyst > "The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) Dre' H. Senior Educator Support Specialist > "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) SL Shannon L. Executive Assistant > "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) JH Jenny H. Communications Director > "The major downside is the cost and you cannot share passwords, each team member has to have their own account." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7152655) DM DeAnna M. Managing Director > "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Ronith C. Student > "It offers a wide variety of question types, customizable templates, and useful reporting tools." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) AB Anna B. Kinesiologist > "The team and employee engagement is low when the link is sent out to be filled out." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157937) IL Ilaria L. Assistant Reservations Manager > "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850) Stacey W. Accounting Manager > "Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7175281) BK Blerta K. Language Instructor > "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830) JB Jenna B. Asst Manager > "On the basic or standard plan, you're limited in options, and it's a bit pricey as well." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7141895) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) DK Dawn K. Director of Human Relations > "The customization is a bit limited in terms of fonts, etc but that's not very important to me." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) SP Sonu P. Systems Analyst > "I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) VR Verified Reviewer Sr. Dir. Support and Operations > "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) Ronith C. Student > "It has helped me create surveys efficiently for collecting feedback, research, and simple questionnaires." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) Ronith C. Student > "The platform is reliable, easy to navigate, and provides clear insights through its reporting tools. While the premium plans can be costly, the overall..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7187842) JF Jennifer F. Marketing Lead > "Unable to embed surveys directly into an email, it always redirects people to their website." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) Meshv P. Salesforce Developer > "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) SR Samuel R. Program Director > "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) VR Verified Reviewer Software developer > "Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) Amanda C. Young Professionals Chairperson > "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984) VR Verified Reviewer Software developer > "The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) SC Sean C. Marketer > "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151) CP Christina P. Certified Nursing assistant > "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Founder > "SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) CB Chelsea B. Preop PACU RN > "There is no go back button on response pages which can be bad if I want to change an answer." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) CC Chitranzan C. Insurance Advisor > "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) PN Poerwestri N. Travel Manager > "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) RC Ruby C. MARKETER > "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) TZ Tiffani Z. Operations Manager > "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) JM Jaime M. Regional Sales Manager > "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819) RD Ruth D. Designer > "I think there should be a better design or configuration as I often get stuck." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319) NW Nolan W. Head of Sales > "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations...." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822) VR Verified Reviewer Research Student > "Paid subscriptions are a bit expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309) SV Shameek V. Director > "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) Carlie R. Owner > "They're a few bugs in glitches on the site." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172) Ashley G. HR Manager > "SurveyMonkey is an excellent tool for creating surveys quickly and efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7153573) ML Ming L. Chief scientific officer > "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) BL Brooke L. Teacher > "I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7172237) EB Erick B. Director of design and research > "It has some major challenges that we have been facing from time immemorial." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7169864) PN Poerwestri N. Travel Manager > "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) KC Kaitlyn C. HR Director > "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262) AB Ailton B. Student > "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219) IN Inamari N. Marketing Executive > "Free plan is limited, and advanced features can be pricey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232) RC Ruby C. MARKETER > "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) Priya B. Advisor > "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490) MM Mari M. Comms Manager > "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) GD Gino D. Sales Coordinator > "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805) Gavin L. Account manager > "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595) Dre' H. Senior Educator Support Specialist > "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) PD Pat D. Sr. Director > "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437) VR Verified Reviewer Director of Instructional Technology > "Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157723) CP Carrie P. Counselor > "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762) SR Samuel R. Program Director > "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) KM Kyle M. Roadside Network Administrator > "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867) VR Verified Reviewer Sr. Dir. Support and Operations > "The platform also gives you solid options for customization, reporting, and data export." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) BL Bill L. Principal Head of Talent > "It has limited free features and tends to have a lot of ads and makes it harder to use" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683) VR Verified Reviewer HR Manager > "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617) VR Verified Reviewer Admin > "Complex surveys are going to cost a little more." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249) YD Yanatha D. Consultant > "For the value for money, customer support, ease of use, review feedback, sample survey design, team and employee engagement and survey creation..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046085) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) SB Sarah B. Marketing and Events > "Again, it's pretty easy and that helps with some of our tech-challenged generations to also be able to go in and add their votes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7113293) ML Malachi L. Director of African Leadership Programs > "Export options are a little lacking in the free version." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192) EO Esther O. Business Planning Analyst > "I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6504198) ES Ellie S. Senior Marketing Campaigns Lead > "The free plan is pretty limited and it's tough that they limit responses" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654) SL Shannon L. Executive Assistant > "I appreciate that I can copy and update previous surveys that I made, so that I don't have to start from scratch every time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Frank B. Owner > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) Cristian Jair R. Shopman > "It's a little overwhelming its interface at first, as well as all their tools and what they are for." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4450180) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) JW Joshua W. Review Writer / Student > "The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2433074) AH Alicia H. Digital Marketing Specialist > "I was impressed by how user friendly this interface was as well as being mobile friendly." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6708950) VR Verified Reviewer User > "The brighter interface makes such a difference as I spend all damn day in front of a screen." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#GetApp___2825692) WB Will B. Short Course Manager > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) KC Kenneth C. Vice President > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Customer Service Rep > "I wish there were more integration options to pull the data into our own systems just do not have the resources at this time to devote to this project" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3729855) SN Sylla N. Furniture Fabricator > "Real time results, basic free plan, simple interface with customization options, and integrations." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6627242) LR Lacie R. Otr > "It doesn't integrate well with other programs and I'm not aware of any survey tracking ability." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___3706010) VR Verified Reviewer Director of Operations > "We cannot wait to try the new AI-integrated dashboard!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7129298) CT Carly T. Onboarding Consultant > "This system does not integrate with Slack which is where I do most of my communication with my teammates." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___2452563) ANJ Aja Nurse J. Student > "The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Nataliia T. Businesses Development Manager > "The service is very intuitive, users do not need much time to start using it." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7119598) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) ANJ Aja Nurse J. Student > "The surveys were well‑organized, simple to navigate, and quick to complete." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7150801) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) PJ Posh J. US IT LEAD > "A great low-cost tool that provides seamless integration and clear concise results with little administrative configuration." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587782) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) Frank B. Owner > "Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124512) DB Damon B. Founder > "A bit too basic for more advanced customers communication." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6812285) Andy G. Operations Manager > "We were able to reach out to employees and our customers without problems." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014995) AA Aarash A. CEO > "Their policies feel unfair and misleading, and the customer service team did little to resolve the issue." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6525310) ML Ming L. Chief scientific officer > "I've used it several times to help with customer discovery and I find it intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) FD Francois D. General manager > "The problem is the customer service." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) [View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) RS Radha S. Legal Assistant > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) Sasha B. Customer > "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) RS Radha S. Legal Assistant > "I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) AZ Alexis Z. CTE Business Teacher > "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) KM Karen M. Managing Editor > "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759) Sasha B. Customer > "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) VR Verified Reviewer Leasing Consultant > "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977) SB Samuel B. Co Founder > "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506) YM Ye M. Director of Operations > "The best thing about Trustpilot is its reliability. As the name suggests, the reviews are always pertinent and trustworthy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) VR Verified Reviewer Marketing > "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356) TG Tim G. Customer Service Executive > "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) Portia A. Nurse > "Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) Portia A. Nurse > "I like how easy it is to read real customer reviews before buying something or using a service." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) Eric P. CEO > "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it),..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) FA Fabruzio A. Technician > "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) SL Suzanne L. Head of CRM > "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) LT Layla T. Blogger > "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436) SL Suzanne L. Head of CRM > "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) SL Stefanos L. CEO > "I registered with Trustpilot as a company and received a 5-star rating." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693) VR Verified Reviewer Not relevant > "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194) AL Ariel L. Director of Customer Support and Success > "We have been able to capture more feedback than ever and identified more improvement we need to make." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108) YM Ye M. Director of Operations > "Sometimes I cannot find any reviews about a company at all." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) SL Suzanne L. Head of CRM > "Core functionality of requesting and publishing reviews is good" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) TG Tim G. Customer Service Executive > "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) SA Sara A. Engineer > "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527) AP Ashley P. Assistant to Founder Chaos Coordinator > "The cost for TrustPilot for a small business is our biggest painpoint." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) AZ Alexis Z. CTE Business Teacher > "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) BS Britney S. Insurance Agent > "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972) KC Keleigh C. Esthetician > "It's only user reviews and no product overviews or breakdowns which can be a downside." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) TG Tim G. Customer Service Executive > "Positive reviews establish online trust and gives our brand a sense of legitimacy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) PM Paola M. Supervisor of administrative conduct > "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210) KC Keleigh C. Esthetician > "I love that it is direct customer feedback with no bs in between." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) Sasha B. Customer > "Several of my friends who also left genuine reviews for the same business had their reviews removed." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) KT Karis T. Assistant Human Resources Officer > "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Vincenzo S. Geom > "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) MG Marta G. product manager > "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012) HT Huong T. English teacher > "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096) DN Debbie N. Manager > "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141) Ashish A. Customer Service Representative > "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565) Vionah A. Quality Assurance > "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155) DG Destiny G. Owner > "Occasionally it has inaccurate information." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264) VR Verified Reviewer Customer and Product Development > "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818) Jacob H. Business Developer > "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) AD Angela D. Co-owner > "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) Sasha B. Customer > "When I made contact I thought they would fix their error but they didn't." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) Michael M. Consultant > "It helped me make a purchasing decision and the information turned out to be accurate after I used the software." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516) LG Louis G. Co-founder > "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823) AD Angela D. Co-owner > "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) WO William O. Manager > "They allow fake customers to post fake reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132) JL Jade L. Customer Relations > "Easy to use, easy to sort reviews and reply to customers" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) FL Freja L. Compliance specialist > "It can be difficult to remove fake reviews and to know which are real or not" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439) Esther T. Journalist > "This is where I call home when it comes to finding out other people views on apps,services,jobs and products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) SL Simon L. Manager > "the flows for sending past requests was a really well designed feature" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575) JB Jessica B. Content Creator > "Sometimes it’s difficult to verify authenticity of the ratings given." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887) QV Quynh V. Senior Marketing Specialist > "It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028038) ET Elexciss T. Web Content Manager > "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Jackie S. Self Employed > "My overall experience has been positive and i can definitely trust the reviews on different companies" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114) JL Jade L. Customer Relations > "Post negative reviews that should not be seen i.e swear words" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) EJ Elli J. Customer Marketing Manager > "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743) Jacob H. Business Developer > "This contradiction not only undermines their credibility but also highlights a worrying lack of accountability." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) VR Verified Reviewer CEO > "Good and trustful service to provide customer reviews to different products" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6012544) MMK Mokwena Macdee K. Owner > "I feel that it is now giving me non credible information especially since last year." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6168512) Mai V. Software Product Manager > "Trustpilot has a very user-friendly UI and UX on their main dashboard." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458) JB Jean B. Training team lead > "The reviews can be confusing at times and reviewers are hard to contact for follow ups" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028067) VR Verified Reviewer Creator Support Manager > "This has helped us to build our reviews in the first 2 years of our business and it's made a huge difference!!" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6193033) SA Sineah A. Owner > "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258) CM Cameron M. Graphic Design and Ecommerce Manager > "Nice interface, relatively easy to use." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6638355) BS Benjamin S. Growth & BD > "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373) TH Trystn H. Call Center Rep > "Very easy to navigate and access features." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6659496) Luis Humberto A. Student > "I use Trustpilot to see if a website is suspicious and works perfect, sadly some sites have fake reviews but the support team delete them fast" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4276753) JB Jeffrey B. Owner > "It's easy to use and fast as well............" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618915) CW Chad W. Production Partner > "It can sometimes be difficult with finalizing the review." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995) RR Rocio R. lawyer > "great feature is the ability to gather feedback from clients through the platform's review invitations feature." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Abhishek P. Senior Product Manager > "Trustpilot is a great platform to find reviews of products and services." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733) Ayesha T. Mathematics faculty > "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) ET Elexciss T. Web Content Manager > "I like that even with the free account there are some customizations available." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) DD Devraj D. CEO > "It's easy to use and a better user experience helping our customers to leave reviews upon our request with less time and effort." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3945302) WM William M. Editor/Producer > "Not enough customization." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2852646) TH Tiara H. Front Manager > "The analytics breakdown shows you areas to improve, as well as your demographics." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3407049) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) JL John L. Web Developer > "The online software was easy to use and integration was essentially copy and paste." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3327681) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) AD Anna D. Project Manager > "Easy integration and straightforward to use" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3504551) SH Saddam H. COO > "Extremely pushy to close you on a sales call and no customer service after." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4032419) NB Natasha B. Marketing Director > "It's really easy to use and integrates with many other tools." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2869705) AT Adrian T. support agent > "a great tool to measure customer satisfaction, however, some of the functions are not user friendly" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3379804) [View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/) ## User interface 4.57 (10,512) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) 4.47 (1,206) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important AI Text Generation 120 Important SurveyMonkey Top features 35/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features) Trustpilot 22/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/169618/Trustpilot/#features) ### Recognition SurveyMonkey is recognized as a top-rated tool in 1 Capterra Shortlist reports Trustpilot is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support SurveyMonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Trustpilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SurveyMonkey - By Momentive - Located in United States - Founded in 2009 Trustpilot - By Trustpilot - Located in Denmark - Founded in 2007 ## Popular Comparisons [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $30/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) $299/month Price $249/month 4.4 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $30/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $299/month Price $39/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-169618/Typeform-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $30/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) $299/month Price $199/month 4.4 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $30/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $299/month Price $39/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.65 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/) $30/month Price £0 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/57112-253516/SmartSurvey-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $299/month Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) $30/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) $299/month Price Contact vendor for pricing 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)