Ringover vs Grasshopper: Which is a better fit?

Guillome: Hi, I'm Guillome. I'm customer success. I am giving Ringover a three out of five and for more reviews like this, click below. In my day-to-day life, I have several customers to call every day and I'm using for that Ringover that is directly connecting to my application to be allowing me to call directly my clients and to be able to have the best conversation I can have with them. So the thing I like the most with Ringover, that is it is adapting perfectly to the other setup applications. I mean, whenever I have a phone number to call, I just need to click on that phone number and it's going directly to Ringover. That way, I don't have to click on several tabs on my web browser. I just need to do it in one click. I'm clicking on calling and then I can call it. That way Ringover allows me to save a lot of time. The thing that I have the most troubles with Ringover it is that the quality of the call might be sometimes going down resulting in that I have to hang out the call and then call again, to be able to get a better connection.

Blake: My name is Blake. I am a business owner. My rating of Grasshopper is four out of five. And click the link for more reviews below. So I switched from Dialpad to Grasshopper because Dialpad had a plethora of options and automations and capabilities that I didn't really need. I didn't use 90% of their capabilities, so I switched to Grasshopper because it was a little bit more simple, it was a little cheaper, and it was a plug and go for my business. The reasons that I do like Grasshopper is because there's a couple capabilities called Instant Response where if someone calls after your business hours are open, so at 5:01 PM per se, they'll receive an automated text message. As well as you can have call holding music, call forwarding music, and as soon as they call in, you can have an auto or custom voice message as well. So those are a couple capabilities that I do like about Grasshopper. Getting set up with Grasshopper was a bit tedious because there's so many potential extensions you had to block out or accept, and different greeting sessions or sections you had to select or deselect, the whole music. There was a bunch of different things you had to set up and organize before you could even start using it. So it was a little tedious and technical to get started and I had to call support a few different times to get me set up. Once I set up, it was pretty turnkey from there. For my small business, I have one total person, including a colleague that just answers the phones. I'm a small business so I don't need much. We field in a few calls a week so we don't need list after list after item after item of capabilities for our phone systems. We need it to open 8:00 AM to close at 5:00 PM to send them to voicemail. So point being, I really just need to scale down on my phone system. I don't need all these chat rooms and the multi-ring capabilities. So that's one thing I learned from Grasshopper that they also have a lot of stuff that I don't really need as a small business, at least starting for the first couple years. Maybe I'll grow into it, but I realized I didn't really need everything Grasshopper afforded me.