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Small Businesses Mid-size Enterprises
Full Market Coverage: from 10-1000's of agents. Verticals include: FI, Healthcare, Gov’t, Public Sector, Utilities, Education, eCommerce & Retail, Manufacturing, Transportation & Logistics, Service
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
I can proudly say that my user experience is very successful. I keep a good opinion of this solution.
When there is a bad wifi it's a bit complicated to hear the other party.
The system is very easy to use. The quality of the connections has been great.
Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later.
What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients.
The only complain I have had comes from my users. From Ver 9 to 11 Desktop was removed to Touchpoint.
The end to end experience has been excellent, a strong procurement submission which continued through the design and implementation phase.
Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future.
When we upgraded to an Avaya phone system the transistion was flawless. With that any upgrades for version upgrades have been flawless.
Does not support remote working. Expense to upgrade and move to new server infrastructure.
Each contact centre we implemented has been well received and has a good balance of features helping to support channel shift.
No existing POC Environment to test the following solutions. Voice AI Bot, TTS/STT, CHAT Bot.
Guillome: Hi, I'm Guillome. I'm customer success. I am giving Ringover a three out of five and for more reviews like this, click below. In my day-to-day life, I have several customers to call every day and I'm using for that Ringover that is directly connecting to my application to be allowing me to call directly my clients and to be able to have the best conversation I can have with them. So the thing I like the most with Ringover, that is it is adapting perfectly to the other setup applications. I mean, whenever I have a phone number to call, I just need to click on that phone number and it's going directly to Ringover. That way, I don't have to click on several tabs on my web browser. I just need to do it in one click. I'm clicking on calling and then I can call it. That way Ringover allows me to save a lot of time. The thing that I have the most troubles with Ringover it is that the quality of the call might be sometimes going down resulting in that I have to hang out the call and then call again, to be able to get a better connection.
Prioritize real-user-identified key features according to your needs to find your best fit.
Ringover
Enghouse Contact Center
Top FeaturesRingover
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Enghouse Contact Center
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