# Compare Ringover vs Amazon Connect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Ringover and Amazon Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169627-234575/RingOver-vs-Amazon-Connect --- # Ringover vs Amazon Connect Features and Cost Comparison Last updated July 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: RingoverAmazon Connect2/4 selected [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) [## Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $29.00/month Value-for-Money 4.5 Functionality 4.7 Ease of Use 4.8 Customer Service 4.6 Reviews Sentiment Based on [881 reviews](#user-reviews) Positive 843 Neutral 17 Negative 21 [## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [94 reviews](#user-reviews) Positive 86 Neutral 6 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 90%Fit High performer Feature ratings Call Center Management 4.7 Dashboard 4.8 Call Recording 4.8 Call Logging 4.7 Call Tracking 4.7 72%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.7 Dashboard 5.0 Call Recording 4.3 Call Logging NA Call Tracking 4.2 User satisfaction User satisfaction 4.7 User reviews[881](https://www.capterra.com/p/169627/RingOver/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.5 Customer support 4.6 User satisfaction 4.5 User reviews[94](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small Businesses Mid-size Enterprises Best for Contact centers, customer service departments, call centers, and customer support operations. ## User reviews Pros & cons WK Wouter K. Developer > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7154403) SK Shafin K. Manager > "To make matters worse, after the purchase, their sales representative stopped responding, and we had to activate the plan on our own. When..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) JW Jacque W. Managing Director > "The app allows us to make calls outside of the office but whilst still using the office phone number, which is useful as many customers know..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) JW Jacque W. Managing Director > "The app doesn't allow you to stay logged in, but stop receiving calls." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) CG Carlos G. Sales Director > "The setup is straightforward, call quality is strong, and the omnichannel features help improve team efficiency without the complexity of..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) JW Jacque W. Managing Director > "So I have to log in and out each time to avoid receiving calls when not working." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) NB Nikolai B. Managing Partner > "We have used ringover for a few months now and fully integrated it just over 2 weeks ago This is hands down one of the best phone systems we..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6887626) AA Ashley A. Owner > "You have to pay upfront for a year and we complained about the background noise from the start and they continued to tell us it was on our..." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) VR Verified Reviewer Co-Founder > "Another major advantage is the easy integration with existing tools and systems, allowing Ringover to fit seamlessly into our daily workflows." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) JS Jesse S. Manager > "The app is very laggy sometimes, i have to swipe down to reload my most recent calls, cannot hear people and have to hang up then call again,..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6760609) EB Elliott B. Company Director > "The user-friendly dashboard and real-time analytics help monitor our teams performance and streamline workflows efficiently." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) WK Wouter K. Developer > "Cloudflare WAF blocked our cloud provider's IP (Hetzner, EU)." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7154403) JS Jose S. CCO > "The setup process was simple and well supported by their team. Whenever we had questions during the initial configuration or launch, we..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) SK Shafin K. Manager > "I expected professionalism, transparency, and accountability — instead, I got silence and a blocked account." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) EB Elliott B. Company Director > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) AA Aymen A. cst > "Sometimes the call quality drops when the internet connection is unstable." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) JP Jonathan P. CEO > "A solid tool for my sales team, they are using it for outbound calls, and to receive inbound inquisitive calls" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6468334) AA Ashley A. Owner > "Noise cancelling is non existent." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) EB Elliott B. Company Director > "Ringover stands out for its seamless integration with our CRM system (Bullhorn), making it an excellent choice for sales and support teams." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) AA Ashley A. Owner > "Dealt with support on this for months trying to "fix" this issue but it's just their software." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) JS Jose S. CCO > "Highly recommended for companies that need a flexible and well-documented cloud telephony solution." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) TS Thomas S. Sales Partner > "Some system overloads, not enough smart features" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6747415) CG Carlos G. Sales Director > "It helps streamline daily operations without adding unnecessary complexity." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) MM Matthew M. Manager > "Nothing that comes to mind, occasional call doesnt connect first time" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6616096) JW Jacque W. Managing Director > "Ringover is our first VOIP system and we have been pleasantly surprised with how easy the system has been to use and the added features..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) Yuliyana N. head of central operations > "Calls would drop, people would not be able to hear the caller..it just made our process very very complex" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6362864) JS Jose S. CCO > "Overall, it’s a reliable cloud phone system with good support and clear resources to help you get started quickly." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) JD John D. Administration > "Once we signed up everything was wrong, from connections, to SMS, to billing." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6227068) BK Brian K. Recruitment Consultant > "The convenience of being able to text through both the web and mobile apps makes staying connected effortless." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) LN Ludovic N. Manager > "We loose sometimes the call when we are in 4G." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6256334) VR Verified Reviewer Co-Founder > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) CP Cyril P. CEO > "There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3659818) AA Aymen A. cst > "I especially liked the call recording feature, the detailed analytics, and the smooth integration with CRM tools." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) Aman K. Researcher > "Additionally, a few users have reported occasional technical glitches or challenges with integrating the software." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___4598556) Nicolas P. CEO > "It helps us to distribute incoming call and to dispatch them." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6869324) ZB Zakaria B. Procurement coordinator > "When there is a bad wifi it's a bit complicated to hear the other party." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3108196) JB James B. Principal Consultant > "Porting of my old number was quick and seamless and Ringover customer support were prompt and extremely helpful in setting up my desk SIP..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6815098) IM Ismail M. Ingénieur commercial > "Their nothing i don't like on Ringover maybe sometimes the voice mail doesn't work" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3115424) JR Juan R. Technology and Digital Product Manager > "The platform offers excellent call quality, helpful reporting features, and responsive customer support whenever needed." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6848606) VR Verified Reviewer Customer Support Manager > "I could not easily create a bilingual call center" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3142758) BK Brian K. Recruitment Consultant > "I also appreciate how well it integrates with Bullhorn, allowing for accurate note-taking." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) VR Verified Reviewer Associate Consultant > "There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2938214) VR Verified Reviewer Co-Founder > "The call quality is excellent, with clear and reliable connections at all times." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) JM Javier M. CMO > "month commitment, very bad customer service." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3202816) [View Reviews](https://www.capterra.com/p/169627/RingOver/reviews/) PP Piyusha P. Customer Support > "The call routing and call management features are highly customizable, which helps improve customer experience and..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778) VR Verified Reviewer Student > "The interface for real-time monitoring feels a bit dated and navigating the AWS console to manage permissions can be a..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7125628) Victoria H. HR Director > "The only thing I like about Amazon Connect is we don't have to use our personal phones and can you this line for..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7100942) VR Verified Reviewer Digital Marketing > "hard to learn, not beginner friendly, limited reporting capabilities, UI is not the most intuitive, wish it was easier..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7107893) PP Piyusha P. Customer Support > "The chat and communication features are useful for supporting customers across multiple channels." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778) PP Piyusha P. Customer Support > "There are also occasional bugs, call quality issues, or delays during peak usage, although they are not very frequent." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778) MW Mindi W. Customer Service Agent > "Amazon Connect offers a core set of features for handling calls and chats, with integrations with other AWS services..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6814127) Jessieah M. C.O.O. > "Basic UI and occasional call quality or dropped-call issues have been reported" [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6857269) SH Sherelle H. Picker > "I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000) MW Mindi W. Customer Service Agent > "It disconnects a lot always had issues with quality connection, no support and freezes a lot." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6814127) CR Clara R. QA Manager > "Amazon connect is easy to integrate with AWS ecosystem, the learning curve is short and manageable, it has flexible..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7031663) KT Kremena T. Executive Assistant > "Occasional connection errors reported, which might affect call quality." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6495123) AH Andy H. Sales Account Manager > "Amazon Connect is a scalable, cloud-based contact center platform praised for its easy setup, pay-as-you-go pricing,..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6832897) CM Cheyanne M. Owner > "The thing i liked least about amazon connect was completely the biggest issue i have had with alot of things recently..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6828932) PP Piyusha P. Customer Support > "What I liked most about Amazon Connect is its flexibility and seamless integration with other AWS services." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7159778) SH Sherelle H. Picker > "Only thing I will say it was hard at times to get into the app and that my schedule was change every week." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000) SP Sonu P. Systems Analyst > "Integration with other AWS services (like Lambda) is really useful for custom logic." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740) SH Sherelle H. Picker > "It was very glitchy and sometimes the app won’t open." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6806000) VR Verified Reviewer Software Engineer > "Overall I like this product, it provide the basic calling and chat system to our customer, and it is reliable." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7080832) Hariesh S. Poultry farming > "Customer support/service frustrations" [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863844) CR Clara R. QA Manager > "My team find a smooth setup and a stable performance, and great scalability for managing and testing communication..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7031663) Sommer B. Food and Beverage Staff Member > "Anyone would have to call customer service for help." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863675) VR Verified Reviewer Freelance Reviewer > "my overall experience with Amazon connect is positive since it provides reliable platform for controlling both..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6871773) YG Yollanda G. technician > "can take a long time to load especially if you are using a phone" [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6849593) SP Sonu P. Systems Analyst > "There were a few challenges initially while understanding the setup and integrations, but once things were in place,..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740) Sommer B. Food and Beverage Staff Member > "I’m not too familiar with Amazon Connect." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863675) SP Sonu P. Systems Analyst > "Call quality has been stable most of the time, and scaling up agents during busy periods is very easy." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740) NC Najae C. PSR > "Some of the cons are that the setup it a little more complex." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6757201) VR Verified Reviewer Freelance Reviewer > "also it helps you to save your time and energy since it evaluates the quantity of costumers." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6871773) AnA Amira nour A. Account manager > "It takes a quite long time to get answers from customer support." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6843910) YD Yanatha D. Consultant > "For the value for money, learning curve, conversational flow, security, and call management Amazon Connect can't be..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7046033) MD Maria D. cfo > "Hard to get a human when you have a difficukt issue." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6724575) SP Sonu P. Systems Analyst > "Not perfect, but definitely a good long-term option for a scalable contact center." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7137740) VR Verified Reviewer Operations Coordinator > "It is not super easy set up for first time beginners." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6698271) VR Verified Reviewer Student > "It’s a powerful, cost-effective cloud contact center." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___7125628) ME Mohammad E. Realtor > "It’s not always easy to get through to someone" [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6581344) JS Jelfry S. Customer care > "I has been using Amazon Connect for awhile now, and the most i like it is that the automatic responses while chatting..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6729698) VR Verified Reviewer Manager > "Users experience daily connectivity issues." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___5097880) Sumit Y. Server Engineer > "Call monitoring is even amazing live calls can be transmitted ." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6866325) VR Verified Reviewer Manager > "We spend more time troubleshooting things with them than we want to." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___5097880) DS Desiree S. Registered behavioral therapist > "I like the chatting/messaging part of Amazon connect and the assistance received from this software based system." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6861122) SA Shubham A. Manager of Engineering > "There is no SMS support." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___4900962) Hariesh S. Poultry farming > "Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with..." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___6863844) DP Darian P. Team Lead of Internal Tools > "A lot of the features we required could not be handled, such as voicemails and recorded statements." [See full review](https://www.capterra.com/p/234575/Amazon-Connect/#Capterra___3120223) [View Reviews](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) ## User interface 4.70 (881) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) 4.50 (94) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Ringover Top features 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/169627/RingOver/#features) Amazon Connect 24/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/234575/Amazon-Connect/#features) ### Recognition Ringover is recognized as a top-rated tool in 4 Capterra Shortlist reports Amazon Connect is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Ringover Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Amazon Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Ringover - By Ringover - Located in France - Founded in 2005 Amazon Connect - By Amazon Web Services - Located in United States - Founded in 2006 ## 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