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TrueLark vs Viber: Which is a better fit?

Updated on February 13th, 2025
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Summary
Features in Customer Engagement
14
Best performer
40
  • Activity Dashboard
  • API
  • Customer Experience Management
6
40
  • Customer History
User satisfaction
4.7
User reviews45
Ease of use
4.7
Functionality
4.4
Value for money
4.6
Customer support
4.7
4.4
User reviews4,047
Ease of use
4.6
Functionality
4.3
Value for money
4.5
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

We serve appointment-driven businesses in the dental, beauty, wellness, and fitness markets.

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Yasmine E
Marine Surveyor
5.0

Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.

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User interface
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180348 video thumbnail}
1 Video
169752
4 screenshots
180348
5 screenshots

TrueLark

Top Features
14/40
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Campaign Management
  • Churn Management
  • Content Creation
  • Content Management
  • CRM
  • Customer Database
  • Customer History
  • Customer Portal
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Gamification
  • Monitoring
  • Multi-Language
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Visual Analytics
  • Widgets
  • Activity Dashboard
  • API
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Feedback Management
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Third-Party Integrations
See All features
Hide Customer Engagement Software Features -

Viber

6/40
Show Customer Engagement Software Features +
TrueLark
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TrueLark
  • By TrueLark
  • Located in United States
  • Founded in 2017
Viber
  • By Viber Media
  • Located in Luxembourg
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