HelpWire vs Action1: Which is a better fit?

Anna A

Business Development Manager

Just in a minute, I was able to gain access to my colleague's computer, swiftly solving our inbound issues. Alongside its quick connection, I'm impressed by how simple the application is to use.

HelpWire's adaptability is limited by its lack of support for operating systems other than Windows and macOS.

Overall, I've had a great experience with HelpWire. I was immediately impressed by the platform's effectiveness and the expertise of its support team when I set out on this digital journey.

Stanley S

Content Writer Strategist

While this product has its own advantages and disadvantages, the most crucial part of it is the delayed buffering which makes the user go nuts and not get a satisfies and relevant outcome.

Rohit R

Customer Service Executive

Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support.

Tithi T

Hello, Remote USB Freedom

It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider.

Tithi T

Hello, Remote USB Freedom

It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me.

Ayush A

Admin

The least appealing aspect of HelpWire is that sometimes the wait times for connecting with an expert can be longer during peak hours. This can be a bit frustrating when you need immediate assistance.

Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.

The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.

There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.

Jeremy J

IT Manager

I also was limited to one login for an administrator at first but that was opened up recently to more than one.

AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.

Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

No native Chat Client to communicate with the user.