# Compare HelpWire vs TeamViewer ONE 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HelpWire and TeamViewer ONE based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/169762-194565/HelpWire-vs-TeamViewer --- # HelpWire vs TeamViewer ONE Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HelpWire TeamViewer ONE2/4 selected [HelpWire](https://www.capterra.com/p/169762/HelpWire/) [4.9 (80)](https://www.capterra.com/p/169762/HelpWire/reviews/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) [## HelpWire](https://www.capterra.com/p/169762/HelpWire/)[4.9 (80)](https://www.capterra.com/p/169762/HelpWire/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.8 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [80 reviews](#user-reviews) Positive 80 Neutral 0 Negative 0 [## TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.6 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting Price $24.90/month Value-for-Money 4.4 Functionality 4.6 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [11,626 reviews](#user-reviews) Positive 11,107 Neutral 431 Negative 88 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Not enough reviews Feature ratings Single Sign On 4.8 Remote Access/Control 4.8 SSL Security 4.8 Unattended Access 5.0 Multi-Channel Communication NA 75%Fit Missing features Not enough reviews Feature ratings Single Sign On 5.0 Remote Access/Control 4.7 SSL Security 4.6 Unattended Access 4.0 Multi-Channel Communication NA User satisfaction User satisfaction 4.9 User reviews[80](https://www.capterra.com/p/169762/HelpWire/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.9 Customer support 4.9 User satisfaction 4.6 User reviews[11,626](https://www.capterra.com/p/194565/TeamViewer/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.4 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $24.90Flat Rate, Per Month - Free version - Free trial Best for Best for Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators Best for Remote desktop, remote support, IT management, web monitoring, remote work , Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0 ## User reviews Pros & cons Gilbert G. IT Support Supervisor > "What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___7131986) EG Eric G. Adminstrator > "Sometimes the key mapping is not correct, and access to special characters is only possible using the Alt + Number key combination." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___7088377) Gilbert G. IT Support Supervisor > "What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___7131986) Gilbert G. IT Support Supervisor > "Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___7131986) VR Verified Reviewer Content writing > "Helpwire remotes offers a user friendly platforms that allowe me to connnect to my desktop remotly, and i found it increbidly conveninet for accesing my deaktop..." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6376457) Ayush K. Admin > "The least appealing aspect of HelpWire is that sometimes the wait times for connecting with an expert can be longer during peak hours." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6361176) VR Verified Reviewer Student > "HelpWire provides a really fast remote support for Windows and macOS, saving me a lots of time and money with its user-friendly controls, built-in chat, and other..." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6397786) SR Shaikh R. Content writer > "The service occasionally delays a little bit at busy times, which might be a little annoying when you have urgent work to do." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6363732) MM Madhavi M. Editor > "Very reliable to use this application which gives you remote support. Since I'm doing work from home, it's easier for me to use this Go-to-Remote support which..." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6381737) VR Verified Reviewer Content writing > "Although its conveninet and easy to login one problem i face recently is that frequently connectivity issue and slow proformance." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6376457) Jayesh K. Founder > "I can seamlessly switch between multiple remote desktops and view dual displays, which has significantly improved my troubleshooting speed." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6503888) ML Marc L. owner > "Lack of Android support." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___7044735) Bishruta M. Customer Service and Support > "Overall, HelpWire offers a comprehensive solution for IT support with its streamlined ticket management, real-time collaboration, and robust analytics." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6318487) PC Preeti C. Digital Marketing Executive > "Not compatible with Mobile Phones" [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6394027) VR Verified Reviewer Student > "In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer..." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6392955) VR Verified Reviewer Content writing > "This has significantly distureb my ability to work efficiently" [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6376457) Aditya S. content writer > "The effectiveness of troubleshooting is greatly increased by the ability to examine dual displays and move between many remote PCs at once." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6316191) TR Tom R. CTO > "Sometimes the interface and installation of the client can be cumbersome." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6260067) VR Verified Reviewer Student > "The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6392955) JJ Jayendran J. Senior technical writer > "Also It is not supporting the mobile device." [See full review](https://www.capterra.com/p/169762/HelpWire/#Capterra___6175768) [View Reviews](https://www.capterra.com/p/169762/HelpWire/reviews/) LB Lucas B. IT Service Desk Analyst > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer,..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248) GB Gunther B. Managing director > "The layout is different and much slower to the previous version, because the new version doesn't show immediately that TeamViewer has registered my..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054160) CT Cameron T. IT Service Desk Analyst > "TeamViewer has made such a positive impact on my ability to troubleshoot and resolve IT Service Desk tickets remotely with all of it's advanced features,..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7102139) WM Will M. Owner > "For me as a small IT person supporting a small number of hosts, the cost having to go to v15.x from my 12 was a bit overwhelming, even with the 2-for-1..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051178) JF Joanne F. advisor > "allows me to access my work devices in the office from home and remotely securely and instantly , this is an invaluable tool when working from home or..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7129777) SK SERGUEI K. IT Manager > "It seems all companies compete in changing their interfaces and poor users have to waste their time for learning a new interfaces of this program and..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050875) MO Marj O. Section Certification Chair > "TeamViewer is the best service to keep all my devices connected while I process tasks for both my job and for my volunteer work. " [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7059015) DM Debbie M. Owner > "I have been a teamviewer customer for a number of years and realised I was paying for the more expensive product which I haven't required for some time. ..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051160) LB Lucas B. IT Service Desk Analyst > "TeamViewer’s biggest strength is how effortless and reliable remote access feels, especially when connecting across different devices and operating..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248) LB Lucas B. IT Service Desk Analyst > "The interface, while generally clean, can feel cluttered with secondary features, making simple tasks take longer than expected." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248) NM Natale M. Senior Field Technician > "The remote control capabilities of this software are on par with the best products in the category, allows for a lot of flexibility in transferring files..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6857445) SM STERGIOS M. Staff Engineer > "I don't have the option to have 3 different channels on my 3 authenticated devices ." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054729) PL Peter L. Continuous Improvement and forth Industrial Revolution manager > "We are currently testing some of their new software solutions which allows our engineers support engineers in a different plant and country." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056453) Curt H. President > "I told them that this would not work for me and if they wanted to change and make it not available any longer that they could just give me a new license." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7065490) LB Lucas B. IT Service Desk Analyst > "My overall experience with TeamViewer has been consistently strong, mainly because it delivers dependable, secure remote access with very little..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7113248) MR Madeleen R. Bureau owner > "The resolution has to be adjusted on connecting pc to work and that annoys the client." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050816) JR Josep R. Graphic designer > "Enables IT staff to access systems remotely, solve incidents quickly, and support telework securely across different platforms and devices worldwide." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7038462) JF Joanne F. advisor > "some times the connection freezes or slows down , this can be frustration whilst working to a tight busy schedule" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7129777) VR Verified Reviewer Realtor > "What I loke the most about TeamViewer is that its a great file sharing, works well in a large team with team collaboration and task management." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7099491) MS Mark S. Senior ICT Systems Administrator > "Gaining this control is cumbersome as the option for Windows Authentication is not visible." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7055095) MR Mathieu R. Programmeur Jouabilité > "TeamViewer has made remote support really simple. Whether I’m troubleshooting a test machine or accessing a development workstation on the go, the..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7057917) Harshul S. Senior. Technical Support Specialist for Network Operations > "The mobile version works but it’s not very comfortable to control a full desktop from a phone." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7131795) BK Brian K. IT Support Technician > "It provides me with the ability to support customers remotely wherever they are either in my local area or elsewhere in my country and a couple abroad." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6870814) WK Wendy K. Media Team - Visual > "Not being able to trouble shoot issues that have to do with connectivity unless I am on campus." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051177) CM CAMERON M. Volunteer > "Excluding the bug reported herein, TeamViewer actually saves me a heap of time; decreases the need for carrying equipment and; also many emergency site..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056573) STW Soon Tai W. Asst. GM, Technology > "Another issue on auto terminated application when too many tab opened." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051265) ZM Zarko M. IT project manager > "Itis relieable, multi devices connections at the same time, the organization of the web page is very intuitive and clear" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7052140) RT Ross T. Manager > "The latest "new" layout does not seem as friendly as the old version when using a computer as the master. " [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051180) STW Soon Tai W. Asst. GM, Technology > "I find Teamviewer still the best software for remote support the user, especially dealing with those user no knowledge how to install to allow remote..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051265) BW Bailey W. Student > "Not good for doing tasks that are very time sensitive or requires crystal clear visuals at all times (e.g. 3D animation)." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6865638) RT Ross T. Manager > "On-site visits can be kept to a minimum meaning better value for the client and the ability for me to do more in the one day." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051180) CP Christopher P. President > "The things that I don’t like about TeamViewer, or they keep changing the user interface I really wish they would leave things alone instead of changing..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051824) DB Dale B. IT Specialist > "I'm able to support my end users all across the globe, India, St. Thomas, St. Croix, continental US, and Europe" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050825) SK SERGUEI K. IT Manager > "I seriously consider looking for alternative, especially having in mind that TV is very heavy priced, it is becoming a burden for our midsize business." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050875) MB Manny B. Senior Desktop and AV Engineer > "Coming from using SCCM and the built-in Microsoft remote tools, Teamviewer has improved our workflow considerably, allowing our technicians to complete..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6622695) SL Susan L. Owner Accountant > "My clients also seem to have a difficult time figuring out how to download TeamViewer from the email invite." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809) KB Kevin B. Head of Business Operations > "Ability to easily sign on as a windows Administrator, the file transfer is also a well used feature." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053696) Ontiretse M. Managing Director > "there are connectivity and performance issues within the app." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7146180) VR Verified Reviewer System Architect > "Expensive, the T&Cs are a must read as they have they are not standard and could cause a surprise cost on termination A great pro if you like unexpected..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811) TS Tom S. Director > "When the new interface was launched last year, we had multiple complaints from customers that it was difficult to use, and unclear of where the..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6857439) TB Travis B. Solutions Engineer > "Being in the MSP space, TeamViewer is a great way to setup unattended remote access to servers, desktops, etc." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6827792) SL Susan L. Owner Accountant > "I can't figure out how to see my client's double screens, which can be very inconvenient." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809) KB Kevin B. Head of Business Operations > "Teamviewer has really made life easier for me, seamlessly helping support both Windows & Android users" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053696) CY Cecilia Y. Customer Service Manager > "There is no way to export a list of End Point computers. " [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053771) AG Ash G. Production Flow Controller > "This is easy as we have a team in Wellington, I am able to log into the Wellington team computer to do the work I need even though it is rare." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056424) DS DLISA S. County IT Manager > "My office needed to extend or modify the contract timeframe, but account management was unable to provide the necessary changes." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6871499) EW Emma W. Assistant Manager > "TeamViewer supports major platformsmaking it convenient to access or control devices remotely across many types of hardware" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7044985) VR Verified Reviewer System Architect > "When you stop paying, rather than expire your usage like all other subscriptions." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811) AS Adewale S. HIO > "File sharing is more efficient and managrment of task has become more effective." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7087845) GB Gunther B. Managing director > "In some instances I end up having three connections of which two have to be cancelled." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7054160) SA Santhanam A. Head IT > "Provides good and useful insights about remote pc, which helps administrators" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050800) CF Charles F. PSYCHOLOGIST > "At times it refuses Easy Access and demands the other machine's pw which is always changing." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7059046) VR Vesa R. CTO > "The old interface and funtionality was good and clear, with very few quirks and connections worked most of the time fine." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7118383) SM Sallie M. Bookkeeper > "There are promos, but it usually isn't for the package I need." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7142314) MS Mark S. Senior ICT Systems Administrator > "Easy to gain access remotely without having to instruct the user to install the full software. Once you are connected everything is easy to navigate..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7055095) VR Vesa R. CTO > "It used to be good and useful, if a bit expensive tool, but then they decided to make a new, worse version, so now it is a frustration to use." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7118383) RAL Roma Anne L. Front Office Clerk > "What I like about TeamViewer Remote is that I can easily check my office computer even when I am at home or elsewhere." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6341896) MN Mihai N. Project Manager > "The last version is quite complicated to use and you need a lot of time to install it in host mode on the PC." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7013040) RS Rafique S. Manager > "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6871164) L Luke .. Director of Technology > "Administrator tools are not straightforward and can require manual configuring on end-user machines." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6850122) AS Adewale S. HIO > "The application has been helpful for collaboration and trouble shooting for client base." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7087845) AP Autumn P. Book Reviewer > "I didn't like that it came preinstalled on my PC because when I first purchased my PC I wasn't sure what team viewer was." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6846109) AS Ashutosh S. IT Manager > "Stable and fast remote sessions — works smoothly even on average internet connections." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7056650) BO Blessing O. Administrator > "I could work remotely from home with my computer. But after switched to the pro version, The connection breaks and its difficult to get it connected back." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6605684) DN David N. Senior System Administrator > "Deployment from an MDM (intune) is easy and like the ability to configure unattended access." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7137831) VR Verified Reviewer System Architect > "Horrible termination experience with huge penalties for not advising them before deciding not to continue subscription" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7098811) TE Tom E. IT Admin > "I can connect with multiple devices from wherever I am." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050849) CP Christopher P. President > "Found any issues other than they keep changing the interface and I’m not super fond about that." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7051824) DP DREW P. President > "Teamviewer was easy to set up initially and now is now almost automated on my computer. Since I use it almost daily, it has become a thought-free part of..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050828) BK Brian K. IT Support Technician > "The initial download and installation of the software, which some of my customer find hard to to accomplish." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6870814) SL Susan L. Owner Accountant > "It works very well in letting me operate my client's computer remotely." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7053809) WT Wasek T. IT Support Supervisor > "Navigating through settings can be difficult at first as it is a bit cluttered." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6868344) L Luke .. Director of Technology > "Teamviewer provides the exact remote support capabilities we need with the security we require." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6850122) FA Fabrizio A. Techinician > "Teamviewer can be slow on older machines and it may happen you need to restart service on remote machine in order to connect" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6341705) Alexander G. Manager > "TeamViewer is not bad at all. And it’s actually how a lot of our meetings were done with companies outside the building." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7089899) Emin Z. Co. Owner - Sn. Developer > "This limit was enough for us. But we can't use the free version anymore. While there are free remote connection programs, TeamViewer's prices are a bit..." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6653311) AS ALFREDO S. LEAD > "I like it because it is easy to share files, it makes teamwork easier by having access to other computers" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7123308) JZ Joe Z. Network Administrator > "When installing choosing the right version is a little tricky. As they will lock you out if you're not sure what youre choosing." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___6826782) DN David N. Senior System Administrator > "Integrates and deploys well with most MDMs." [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7137831) HMD Hernan M D. Owner > "The first version had poor performance, but now it is corrected" [See full review](https://www.capterra.com/p/194565/TeamViewer/#Capterra___7050922) [View Reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) ## User interface [HelpWire](https://www.capterra.com/p/169762/HelpWire/) 4.91 (80) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) 4.62 (11,626) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important HelpWire 16/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/169762/HelpWire/#features) TeamViewer ONE Top features 39/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/194565/TeamViewer/#features) ### Recognition HelpWire is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Remote SupportSoftware (2025)  Best Value Remote SupportSoftware (2024)  TeamViewer ONE is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support HelpWire Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamViewer ONE Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HelpWire - By Eltima Software - Located in Germany - Founded in 2001 TeamViewer ONE - By TeamViewer - Located in Germany - Founded in 2005 ## Popular Comparisons [HelpWire](https://www.capterra.com/p/169762/HelpWire/) [4.91 (80)](https://www.capterra.com/p/169762/HelpWire/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $0one time Price ₹480/month 4.8 Features 4.6 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-169762/Zoho-Assist-vs-HelpWire) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $24.9/month Price ₹480/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $24.9/month Price $8.75/month 4.6 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-194565/Slack-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $24.9/month Price $199/year 4.6 Features 4.5 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-194565/Supremo-Remote-Desktop-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $24.9/month Price Contact vendor for pricing 4.6 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) $24.9/month Price $34.9/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,896)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) $24.9/month Price $30/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) $24.9/month Price $129/month 4.6 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-194565/Atera-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,527)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $24.9/month Price $14/month 4.6 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-194565/GoToMeeting-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $24.9/month Price Contact vendor for pricing 4.6 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-194565/Action1-RMM-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $24.9/month Price $67/month 4.6 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-194565/Pulseway-vs-TeamViewer) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/) $24.9/month Price $25/month 4.6 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/194565-237272/TeamViewer-vs-Webex)