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Commercial Real Estate investment managers who manage funds and syndications.
RealPage IMS partners with owners of real estate, syndicators and fund managers who seek operational advantages through technology and analytics.
The upload was easy, provides performance metrics, and easy communication. But, what we like most, is the great Customer Support they have provided.
I don't like that i can't activate the investment until all signatures are received. It is frustrating however causes us to be more disciplined.
It is a great product which helps taking care of tenants and finances. I daily use it and the more I do, the more I like it.
That lack of HTML integrated email system. We use Mailchimp to overcome this.
Additionally, the ability to easily create distributions and print checks via Property Manager is a big plus for us. The support team is super friendly and helpful as well.
Some features are limited to the more tech savvy users.
Very good experience so far and the investors appreciate having a smooth and reliable portal to use to track their investment information.
Well, I am glad [SENSITIVE CONTENT] is my customer service rep. I hate that I can't call in with a problem, but [SENSITIVE CONTENT] answers me very quickly.
Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.
Platform would freeze or crash frequently. We were told this was due to our fund's "large size", which was, at the time, only 300 investors.
User friendliness and investor focused. We have received very positive feedback from our investor base on the usability and ease of the subscription process and ongoing investment monitoring.
This may also be a function of our small size and our lack of any in-house IT or admin personnel. This process was handled by the principal of the firm (me), who has limited technical background.
The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver.
Limited API's/integrations, specifically for accounting and payments.
I am excited to see the upcoming changes. They are always updating, customizing, and improving their website to better suit our investors.
Investor relations is no longer a position you need to higher someone for, just add about 20-30 minutes to an existing employee's day.
May E.: Hi. My name is May and I work for a small sized property management, real estate and syndication company. I give AppFolio Investment Management five out of five. Before, collating for the K-1s, the tax documents for our investors was kind of like a manual thing. With AppFolio Investment Management, it made it easier for us in the sense that we can just upload it in the portal or in AppFolio Investment Management and share it to respective investors, which makes it very, very convenient. What I like most about AppFolio Investment Management is that all the investing entities we have, I can see in the platform, and it's so easy to track transactions, communicate with investors, and like what I said previously about the tax documents, not only that, other important documents that we need in order to of course, finalize a deal, it can all be done inside AppFolio Investment Management. One thing that I think needs improvement perhaps is when AppFolio Investment Management is linked in with the Property Management Software AppFolio. There's some kind of issues when it comes to communication with maintenance or work orders that accidentally gets sent to investors, which shouldn't be the case. If there's something that can be done to fix that and have a representative or a particular contact person for each investing entity, that would make it the real deal.
AppFolio Investment Manager
RealPage IMS
Top FeaturesAppFolio Investment Manager
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RealPage IMS
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