--- title: "Compare ManageEngine Endpoint Central vs ServiceNow 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare ManageEngine Endpoint Central and ServiceNow based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/170018-254088/ManageEngine-Desktop-Central-vs-ServiceNow" page_type: "comparison" language: "en" --- # ManageEngine Endpoint Central vs ServiceNow Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine Endpoint CentralServiceNow2/4 selected [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) [## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $104.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [1,865 reviews](#user-reviews) Positive 1,809 Neutral 40 Negative 16 [## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting Price $100.00/month Value-for-Money 4.1 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [358 reviews](#user-reviews) Positive 335 Neutral 18 Negative 5 ## Summary * * * Key features rated by users Features selected based on 5,983 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Missing features Feature ratings Patch Management 4.6 Server Monitoring NA Security Tools 4.4 Remote Access/Control 4.6 Real-Time Monitoring 4.4 \--%Fit Missing features Feature ratings Patch Management NA Server Monitoring NA Security Tools NA Remote Access/Control 4.2 Real-Time Monitoring NA User satisfaction User satisfaction 4.6 User reviews[1,865](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.5 User satisfaction 4.5 User reviews[358](https://www.capterra.com/p/254088/ServiceNow/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.1 Customer support 4.3 Price starts from Price starts from $104Flat Rate, Per Month - Free version - Free trial Price starts from $100Per User, Per Month - Free version - Free trial Best for Best for IT administrators and security teams in mid-sized to large enterprises managing distributed, multi-OS device environments across on-premises, cloud, or hybrid infrastructure. Best for ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## User reviews Pros & cons AZ Abderrahman Z. IT support > "The core strength of the Endpoint Central agent is its ability to bridge the gap between IT admins and remote endpoints. Whether you are managing laptops, desktops, or servers, the remote control..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7147838) MJ Martin J. \- > "For example I have groups for patch management, self service portals for users, specific repeatable installation configurations but I always need to know what the group is called (or at least part of the..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7138894) SD Sanka D. Technical Lead > "The patch management functionality is one of its strongest features, allowing us to deploy operating system and third-party application patches efficiently while maintaining compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7178512) JoL João L. Cybersecurity Analyst > "The main drawback involves the limitations encountered when stepping outside the native options, which impacts the Ease of Use for advanced administrative tasks. When performing customized deployments..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172905) Mohd Marezuan A. Executive > "It combines patch management, remote troubleshooting, software deployment, and asset tracking into a single platform, which significantly reduces the need for multiple tools." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7117557) VR Verified Reviewer System Admin > "Through the configuration deployment (push method) of endpoint management, there is no admin option to prioritize or see any current running tasks on clients which can sometimes stall a simple task for..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140576) AK ARJUN K. system engineer > "It is a robust and comprehensive tool that simplifies endpoint management by bringing multiple functions—such as patching, software deployment, remote support, and asset management—into a single platform." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170428) MS Muralidhar S. Global Head - IT > "Reporting is the biggest gap for us when it comes to compliance based audit reports. When you need to demonstrate patch compliance for an audit, the built-in reports don't always give you the granularity..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166102) SM Spoorthi M. Systems Analyst > "It simplifies endpoint management by making it easier to deploy patches, track devices, and manage day-to-day support tasks, which improves efficiency." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268) RS Ryno S. System Administrator > "The interface can also feel overwhelming with too many tabs and settings, reporting customization is somewhat limited, and occasional agent or deployment issues need manual troubleshooting or support." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131194) KYAZZE R. INFRASTRUCTURE ADMINISTRATOR > "It really facilitates customer support and makes it easy in the we just access machines remotely and support users without issues, and it saves cost and is valued for money instead of us travelling to..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7127209) SS Sreekumar S. Sr System Administrator > "Deployment Troubleshooting Can Be Challenging - One of the main drawbacks is the complexity involved in troubleshooting deployment issues. When software distribution or agent deployment fails, identifying..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7159698) MY Mohammed Y. Senior System Administrator > "It has helped streamline endpoint management tasks, improve security posture, and reduce administrative overhead. While there are some areas for improvement, particularly in application control and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7135825) Abhinandan Y. Network Security Engineer > "One drawback of ManageEngine Endpoint Central is that the initial setup and configuration can be complex, especially in larger environments with many endpoints." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7158003) GA Georges A. IT Manager > "The platform provides comprehensive features including remote troubleshooting, patch management, software deployment, asset management, and endpoint monitoring." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172621) MJ Martin J. \- > "Due to that the bitlocker status in the inventory was usually outdated and didnt properly reflect the actual bitlocker status. BUT if I checked in the bitlocker management tab I saw the proper status and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7138894) PK Praveen K. IT System Administration, Network and Security Engineer. > "Features like computer inventory, remote command execution, BitLocker management, software inventory, and policy-based configurations are helpful for IT administration and endpoint compliance activities." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7189163) LG Lakshya G. Cyber security Officer > "Users frequently report that the reporting tool lacks flexibility, making it difficult to generate highly customized compliance reports without significant manual tweaking." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) AD Abhijit D. EM > "It has helped streamline patching, deployments, and compliance management while reducing manual effort. Despite minor usability and reporting limitations, it delivers consistent results and strong..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7148955) LG Lakshya G. Cyber security Officer > "Additionally, while the core agent is powerful, it can occasionally be resource-heavy on older endpoints, and the initial setup and configuration process for complex, multi-site networks can feel tedious..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) AA AZIZUL A. IT Executive > "Endpoint Central provides a comprehensive centralized endpoint management solution with strong patching, remote troubleshooting, and reporting capabilities that significantly improve operational..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140844) PB Paul B. Head of IT > "One minor drawback is that certain updates are occasionally missing from the catalog and have to be uploaded manually, which can add extra effort in specific scenarios." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128358) SD Sanka D. Technical Lead > "The solution has improved endpoint visibility, reduced manual effort, and enhanced security compliance across our environment. While there is room for improvement in reporting and user experience, it..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7178512) FG Femi G. IT Project Engineer > "This delay can affect real-time updates, patch deployments, and remote troubleshooting sessions, especially when devices are outside the corporate network or connected through slower internet connections." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7105994) MK Madhusudan K. Sr. System Administrator > "With Endpoint Central, we are able to automate routine administrative tasks such as software deployment, patch updates, and asset management, which helps in improving overall productivity and reducing..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7173295) JS Jay S. Network Administrator > "The only downside i would see of this product is there is a lot of tabs to click through, so understanding where to go for each section is sometimes a bit tough. But unlike other products on the market..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118647) Việt Anh N. System Admin > "It simplifies patch management, software deployment, and asset tracking in a single platform, saving both time and effort for administrators." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) Việt Anh N. System Admin > "One of the main drawbacks of ManageEngine Endpoint Central is that the initial setup and configuration can be complex, especially for new users without prior experience." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) CC Cheasing C. Support Engineer > "It has helped streamline endpoint management, improve patch compliance, and reduce support response times. While there are some areas that could be improved, particularly around reporting flexibility and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170947) KA Kris A. Helpdesk Technician > "This makes it difficult to automate policy deployments that need to follow a fluid AD structure, often requiring manual workarounds or separate scripts to ensure the right users are targeted as they move..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7081652) RK Rahul K. Sr. Enterprise Management Specialist > "The platform provides a comprehensive and centralized solution for managing endpoints, including patch management, software deployment, and remote troubleshooting." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166779) Damir A. Head of IT Infrastructure > "The menus can be unintuitive and somewhat cluttered, which makes finding specific settings or jumping between different management modules unnecessarily complicated at times." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7146282) MI Mohammad I. IT Systems and Cloud Officer > "Endpoint Central is my top app for managing the company's endpoints, and applying patches on them, installing/uninstalling software, and the best assets management in the market." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115165) EM Eric M. Infrastructure Systems Analyst > "The SSP on clients is not as responsive as I expected, meaning that when you hit install on updates, it's not clear what's in progress or what is taking place." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126526) PCR Prem Chandra R. Associate Manager Admin and IT > "ManageEngine Endpoint Central has helped us streamline patch management, device monitoring, software deployment, and compliance reporting from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169150) LB Leonardo B. IT Analyst > "Also, some features available in the on-premises version are still not available in the cloud version, which can slightly limit usage depending on the environment’s needs." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154705) MF Mohammad F. IT Manager > "The platform offers good value for money and helps reduce administrative effort. While the interface could be more modern and some advanced reporting requires additional configuration, the product is..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7173069) JM Joshua M. IT Operations Engineer > "The only real drawback is the initial learning curve. When you first start using the platform, navigating the menus can be a bit frustrating because certain settings and configurations are tucked away in..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7188565) VR Verified Reviewer Senior System Administrator > "It provides an excellent unified platform for centralizing asset management, endpoint security, and comprehensive reporting across all devices." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120038) CQ Connor Q. Team Lead > "It feels unpolished and sometimes the terminology and features don't align with the functionality they provide; eg interfaces can feel a bit basic; the functionality you might get to align with..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7092586) MR Mahesh R. client management tool admin > "What I liked most about ManageEngine Endpoint Central is its centralized management capability, which allows us to manage, monitor, and control endpoints from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7134053) VR Verified Reviewer Sys Admin > "Am yet to find some, but at times I feel when you manually patch vulnerabilities, the ME dashboard does not efficiently lower the count of vulnerabilities." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755) VR Verified Reviewer Sr.Technical Support Executive > "What I like most about ManageEngine Endpoint Central is its centralized management capability, which makes patch management, software deployment, remote troubleshooting, and endpoint monitoring simple and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140902) SK Satish K. Sr Network Admin > "customization of reports and filters are not easy, also agent installation and troubleshooting of patch fail error sometimes not easy to diagnose" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169616) WM Wisam M. IT Manger > "It brings together patch management, software deployment, remote control, and asset management into a single console, which really reduces the need for multiple tools." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7142938) DL Dmitry L. Cloud Systems Engineer > "From an administrative perspective, it can be somewhat burdensome to continuously install hotfixes and reconfigure servers to maintain optimal performance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7186278) AK ARJUN K. system engineer > "It combines patch management, software deployment, remote troubleshooting, asset tracking, and security enforcement in a single, easy‑to-use console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170428) InG Iván G. Field Services and system engineering > "Additionally, customer support can sometimes be slow to respond to complex technical issues, and some of the out-of-the-box reports could be more customizable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157463) DG Daniel G. Senior IT Manager > "The platform helped reduce manual administrative tasks and improved visibility across devices in the environment. While there was a learning curve with some advanced features and occasional interface..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7147279) II Iftikhar I. Analyst, Systems and Networks > "Steep learning curve, slow UI at times, complex setup, limited customization, and support delays." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7153672) AS Akbar S. Senior IT Analyst > "The solution offers centralized device management, enabling administrators to monitor, configure, and manage desktops, laptops, servers, and mobile devices from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7176981) VR Verified Reviewer IT Security Officer > "Performance can be inconsistent at times, especially in larger environments or when running resource‑intensive tasks like patch scans and report generation." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126630) Renz Ryan R. Implementation Engineer > "It makes managing and securing mobile devices easy, allowing for remote configuration, policy enforcement, and app management—all from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7114474) MC Mike C. IT Systems Engineer > "The lack of options available for the OS deployments, I think there needs to be more options available to apply config/scripts during the provisioning phase." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7171174) SC Suraj C. Technical Support > "I liked the centralized endpoint management, which allows seamless patching, remote troubleshooting, and software deployment from a single interface, improving efficiency and compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166124) TM Thamaraiselvan M. Senior Network Administrator > "Reporting and console performance may occasionally be slow in large environments, and troubleshooting agent-related issues can require additional effort." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7165886) SP Scott P. IT Infrastructure and Cyber Analyst > "It provides a comprehensive, all-in-one solution for endpoint management, making it easier to manage devices, deploy software, and maintain security across the estate." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115213) OR Okiror R. Cloud Engineer > "Reporting for encryption compliance and application control lacks depth and flexibility for audit and security review purposes." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7139230) SR Salvador R. Sr > "What I liked most about EndPoint Central is the patch automation and self-service; this greatly facilitates the control of equipment in the company and considerably reduces vulnerabilities in them." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150795) VR Verified Reviewer IT Assistant Manager > "Some reports and patch deployment tasks may take longer than expected, and troubleshooting certain agent issues can require additional manual effort." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122737) LG Lakshya G. Cyber security Officer > "It simplifies daily operations by combining patch management, software deployment, asset tracking, and remote troubleshooting into a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) VR Verified Reviewer Team Lead IT Infra > "In terms of performance, the console can occasionally lag, especially when handling large scale environments or generating detailed reports." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118484) AM Alessandro M. System Engineer > "During testing, I was able to manage patch deployment, software distribution, drive mapping configurations, Active Directory integration, BitLocker policies, and remote office management from a..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7187992) SM SRINIVAS M. Associate Director IT Security and Compliance > "Additionally, support response times can sometimes be slow, and documentation may not always be detailed enough for troubleshooting complex issues." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7132871) VR Verified Reviewer Sys Admin > "As a sys admin manage engine makes my work easy hunting threats and patching vulnerabilities, while running a team of helpdesk support utilizes Remote Control to efficiently support users\[no need to walk..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755) VJ Viswanath J. IT Team Lead > "Network/agent communication delays, especially on laptops showing offline status, contribute to transfer bottlenecks." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120029) TS Talvinder S. ICT SUPPORT > "The best thing about ManageEngine Endpoint Central is its automation + centralized control—it lets you manage patching, software, and devices from one place, reducing manual IT work a lot." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7133942) SK Surendra K. IT Admin > "Application Deployment needs to be improved, And currently the Apple tab is not able to manage without the MDM licenses" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125498) JB Jerome B. IT Technician > "I like the endpoint management experience, where I can deploy different types of configurations to computers, such as setting up network printers, running scripts, and managing software patches." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7183182) HN Husain N. Senior IT Support > "The system can also be slow at times when loading device details, and advanced options like custom scripts can be hard for new users to understand" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7047009) DB Darko B. system admin > "The platform provides a comprehensive and centralized solution for endpoint management, allowing efficient control over patching, software deployment, asset management, and remote troubleshooting." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126265) VR Verified Reviewer Head of Technology Services > "One instance saw me on a call with the account manager to fix an issue, but the tech support engineer 'could not' dial in and therefore I had to speak on the phone whilst talking to the engineer in the..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156265) EL Edier L. Network administrator > "I'm like the solution, It is very functional and cover multiple IT management areas, helps with organizational deployment for applications and configurationtions that are very usefull for the company." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116081) SR Salvador R. Sr > "Furthermore, when trying to install a program that requires administrator privileges, the screen just locks, and I can't enter my credentials." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150795) AD Abhijit D. EM > "The centralized console simplifies day‑to‑day device management across Windows, macOS, and Linux, making it effective for enterprise environments." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7148955) Farhad F. VP of Information Technology and IT > "In addition, macOS administration has more limitations compared to other operating systems, which reduces automation and flexibility in managing Apple endpoints at scale." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7067659) MF Marwan F. Senior System Administrator > "Asset Visibility: IT administrators appreciate the depth of hardware and software inventory tracking, which provides real-time visibility into device health, warranty status, and compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131579) IA Irfan A. IT Support Engineer > "At times, the UI can feel slightly outdated, and performance may slow down when handling a large number of endpoints." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125529) VR Venkatesh R. IT Manager > "ManageEngine Endpoint Central has been useful for our day-to-day Information Technology operations because it gives one central place to manage endpoints, patches, software deployment, remote support,..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7144830) VR Verified Reviewer Sr. System Administrator > "Reporting issue comes sometimes, like after patch update, we can see the patch is updated at the endpoint side but on the manage engine portal side machine is still showing pending and syncing time taking..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7096494) SR Shia R. IT and Security Officer > "The platform delivers excellent value for money and includes all the features an MSP needs to manage and secure endpoints across different environments." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154741) Việt Anh N. System Admin > "The interface, while functional, can feel slightly outdated and cluttered in certain areas." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) TV Thore V. Systemadministrator > "For the price point, it offers some of the best value for money in the UEM space, especially for mid-to-large sized enterprises." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126124) VR Verified Reviewer IT Security Officer > "The user interface, while functional, can feel cluttered and less intuitive, particularly for new users." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126630) SM Spoorthi M. Systems Analyst > "Overall, ManageEngine Endpoint Central is a convenient and cost-effective solution that delivers strong value for the money." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268) MB Morne B. SVP IT > "The interface can feel a bit crowded at times, especially when first getting started." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150610) JSP Jaspreet Singh P. ICT Service Desk Team Lead > "ManageEngine Endpoint Central offers excellent value for money, providing a wide range of endpoint management features at a competitive price." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042665) VR Verified Reviewer Gestor de Infraestructura > "The user interface feels a bit outdated and cluttered." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7158414) Surya K. Senior systems engineer > "The interface is practical, and the automation features help improve efficiency and visibility in day-to-day operations" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157978) KM Kris M. IT Specialist > "There is no anti-virus integration that I have seen. " [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___3167831) Makrand B. Sr. Vessel IT Support > "also the easyness of the application usage gives you good vibe to work with support and implementaition of the application." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128355) NO Niyi O. Cloud Business > "It was a bit difficult to integrate with the thin client systems we were using." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___2624280) MM Manikanta M. Network Administrator > "The interface is intuitive and doesn’t overwhelm new users, which makes daily operations smooth." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7031446) JN Jason N. Technical Support Engineer > "Does not integrate well with AWS." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___2892880) SP Scott P. IT Infrastructure and Cyber Analyst > "The interface is fairly intuitive once you become familiar with it." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115213) MB Moetaz B. Senior Consultant > "Most of the time, I can’t find explanations for certain behaviors, so I end up having to test repeatedly just to understand how things actually work." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154529) MF Mitchell F. IT Support Officer > "I love that with Endpoint Central; the integration of PowerShell and a built-in file manager make managing endpoints fast and simple." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7049863) MP Mani P. IT Operations Manager > "The drawback is that Endpoint Central is not a "set-it-and-forget-it" tool—it's powerful but complicated." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042815) FO Felipe O. Security Information Analyts > "It has many modules and integrates easily with other solutions from the Management Engine." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7071459) NR Namit R. Executive > "i think it's difficult to answer for this query." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128240) JF Jun F. System Administrator > "Integration with other tools is very scalable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156132) MA Mohammed A. IT Admin > "User Interface is not friendly which makes it difficult to use it." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___6327266) JP Julapong P. Group Head, ICT Operations > "Easy to integrate with the Zoho products e.g. ServiceDesk Plus." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7165109) InG Iván G. Field Services and system engineering > "Additionally, customer support can sometimes be slow to respond to complex technical issues, and some of the out-of-the-box reports could be more customizable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157463) PP Perman P. ICT System and Network Analyst > "I choose this product because easy to use and already familiar with another ManageEngine product such ADManager Plus, OpManager" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169633) SM SRINIVAS M. Associate Director IT Security and Compliance > "Additionally, support response times can sometimes be slow, and documentation may not always be detailed enough for troubleshooting complex issues." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7132871) DK Davi K. JR security Analyst > "The tool is intuitive, persistent, and robust." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172650) RK Rahul K. Sr. Enterprise Management Specialist > "In some cases, the support provided after raising a ticket is not up to the expected standard." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166779) GU Gizem U. IT Systems Specialist > "It's easy to use and I can find everything what I search for." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131148) MFF Mohammed F. F. Developer > "I am still looking for the bad service to make a comment about; my bad experience is yet to be meet and I am not hoping to feel that." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169007) [View Reviews](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) LD Liz D. Director of Network Operations at USA Digital > "it offers a structured way to manage tickets, automate processes, and improve response times, which is essential in network..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7187156) MW Melinda W. Owner > "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110) Bhumika H. Sde > "It's the best way to raise ticket for something we need and approval is also fast and it keep track of all permission we are..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7180126) VR Verified Reviewer Knowledge Specialist > "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335) VR Verified Reviewer Client Operations Supervisor > "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Sofia B. Senior Test Engineer > "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) VR Verified Reviewer Software engineer > "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) NT Nishant T. Sr analyst > "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) GT George T. Operations Manager > "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Tom E. Senior Frontend Developer > "However the only downside for me is the connectivity issues on occasions." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) KM Kalpesh M. Program Manager > "The cost of installation and support is higher when compared to similar products in the market." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) RG Roman G. Sr. Manager, Internal Audit > "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) SG Shaun G. Continuous Improvement Analyst > "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246) VR Verified Reviewer Director > "There is a big number of modules one can add to the platform, including software and hardware inventory, business..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) YO Yewande O. HR Coordinator > "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544) CtM Cátia M. ServiceNow Consultant > "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115) LC Lance C. Solution Architecht > "Some employees report that it was not user-friendly, especially for non-IT professionals." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794) JG Justin G. IT Specialist > "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) TB Thomas B. Risk and Compliance Consultant > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) VR Verified Reviewer Customer Marketing Manager > "ServiceNow helps our company organize, interpret and develop data using dashboards." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402) RS Robert S. Data Analyst > "Combining data from multiple tables/sources is not straightforward." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) RK Rishi K. ITSM Consultant > "Depending on the level of customisation required, servicenow can get expensive to implement." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) JG Justin G. IT Specialist > "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) Naveen C. Senior Technical Manager > "Also customizing for specific enterprises is bit time consuming." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) NK Norbert K. Salesforce Analyst > "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) Andrew R. Cyber Security and Compliance > "I loved how it allow easy ticket escalation and allowed collaboration with other departments." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) Tom E. Senior Frontend Developer > "ServiceNow puts me in touch with our IT support team usually relatively quickly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) AF Alexia F. CMO > "The learning curve can be steep, and some features feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574) MA Misbah A. Product and Manufacturing Engineer > "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819) RG Roman G. Sr. Manager, Internal Audit > "Company support website and its chat bot are not easy to search through or get relevant information." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) EP Eduardo P. Security Analyst Manager > "Their platform is very open and customizable, allowing us to tailor workflows to our needs." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458) VR Verified Reviewer Analytic Scientist > "Initially, navigating the ServiceNow platform can be a challenge." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) CS Cherif S. HR Manager > "It has seamless features that are very easy to apply so managing our IT has been easy and efficient." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) MW Michael W. Owner > "Training curve for new employees can be a pain." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847) RK Rishi K. ITSM Consultant > "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) TB Thomas B. Risk and Compliance Consultant > "Its junk if everyone on your teams are really new to it. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) MP Mattia P. IT Operations Manager > "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173) JL John L. Automation Engineer > "UI but it's hard to navigate." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) SN Suraj N. Inside Product Specialist > "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) VR Verified Reviewer Software engineer > "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) VR Verified Reviewer Logistics Specialist > "A bit slow loading speed when there are multiple tabs open" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853) SM Shreyash M. Manager > "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) CS Cherif S. HR Manager > "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) PH Philip H. Application Administrative Developer > "Sometimes it can be to customizable." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976) SD Suzanne D. Engineer > "It integrates with a lot of other systems and has many other modules that can be added" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422) RB ROB B. Operations Manager > "Cost, it is not equitable for small businesses." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616) VR Verified Reviewer Analytic Scientist > "ServiceNow is useful for tracking tickets' status." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) VR Verified Reviewer IT Systems Engineer II > "The clunkiness of the product was discouraging." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346) Naveen C. Senior Technical Manager > "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) SS Sudhir S. CASS Lead > "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) JB Jonathan B. Digital Business Analyst > "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241) SS Sudhir S. CASS Lead > "In the past, we have had challenges in re-opening the service now tickets once they were closed in error." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) SN Suraj N. Inside Product Specialist > "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) VR Verified Reviewer Mechanical Engineer > "The self service portal is hard to use for tracking your requests." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061) AP Avinash P. Technical support engineer > "Easy ticket management , creating and tracking with servicedesk." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854) UG Utkarsh G. Administrator > "Sometimes there is some seconds latency in opening tickets, this needs improvement" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4523663) HW Heather W. Principal Compliance Specialist > "I most like the search and filter functions of the ServiceNow GRC tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) HH Hassan H. Cyber Security Analyst > "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804) CS Carole S. Executive Assistant > "I have had an excellent experience with it and I use it quite often in my job capacity in a very large hospital" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7012635) Kavindu Githsara K. System Specialist > "However, its cost and complexity may be drawbacks for some users" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4389173) Sanchita J. Technical Support Engineer > "Ticket tool is very helpful and just perfect to create and manage every kind of ticket." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6507258) VR Verified Reviewer Staff Engineer > "There own resolution systems are slow sometimes" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3858620) JR Janessa R. Product Marketing Manger > "Improved user interface with streamlined dashboards that make it easy to get and give insight into work." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669) DP Dulsy P. Project manager associate > "Documentation ordering is not easy to understand the flow of product" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4720443) BP Brittany P. Help Desk Tech > "Great, I used this software at the last company I worked for and it was helpful to have the ITBM ITOM, and ITSM all under one..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6699339) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) NK Norbert K. Salesforce Analyst > "It also integrates easily with other systems like Salesforce CRM for example" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) VsrP Vidya sagar reddy P. Cloud Support Engineer > "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) Balaji L. Senior Operations Engineer > "It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3444701) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) Brandon C. Press Assistant > "The interface is simple and easy to understand." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2694674) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) Gajendra R. IT Specialist > "Very simple user interface and make process very easy. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2950907) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) SN Soumalya N. Architect > "OOB baseline does not support some level of access control for change which it should have" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) VR Verified Reviewer IT Specialist > "Well, it’s really hard for me to find single point this software was not meeting my expectations." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___2997921) [View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## User interface 4.64 (1,865) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) 4.46 (358) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important ManageEngine Endpoint Central Top features 32/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#features) ServiceNow 20/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/254088/ServiceNow/#features) ### Recognition ManageEngine Endpoint Central is recognized as a top-rated tool in 3 Capterra Shortlist reports ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support ManageEngine Endpoint Central Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine Endpoint Central - By Zoho - Located in United States - Founded in 1996 ServiceNow - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (493)](https://www.capterra.com/p/181954/Iru/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.6 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/170018-181954/ManageEngine-Desktop-Central-vs-Iru) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $100/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $104/month Price CA$8/month 4.6 Features 4.8 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/170018-172127/ManageEngine-Desktop-Central-vs-Rippling) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $100/month Price $115/month 4.5 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $104/month Price $1950/year 4.6 Features 4.7 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170018-174535/ManageEngine-Desktop-Central-vs-PDQ-Deploy) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.59 (103)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.7 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/170018-229593/ManageEngine-Desktop-Central-vs-AWS-Management-Console) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/170018-180609/ManageEngine-Desktop-Central-vs-Action1-RMM) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $100/month Price $199/year 4.5 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $104/month Price $1.75 4.6 Features 4.2 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170018/N-central-vs-ManageEngine-Desktop-Central) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (358)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $100/month Price $20/month 4.5 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)