# Compare OpsGenie vs AlertMedia 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare AlertMedia and OpsGenie based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/170236-176123/OpsGenie-vs-AlertMedia-Mass-Notification

---

# AlertMedia vs OpsGenie Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AlertMediaOpsGenie2/4 selected

[AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

[## AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.8

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

JL

SH

RM

Based on [151 reviews](#user-reviews)

Positive

149

Neutral

2

Negative

0

[## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

Starting Price

$11.55/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

Based on [154 reviews](#user-reviews)

Positive

150

Neutral

2

Negative

2

## Summary

* * *

Features in Emergency Notification Software

Best performer

31 / 33

Only AlertMedia

-   Access Controls/Permissions
-   Campus Notifications
-   Communication Management

19 / 33

User satisfaction

User satisfaction

4.8

User reviews[151](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.7

Customer support

4.9

User satisfaction

4.6

User reviews[154](https://www.capterra.com/p/170236/OpsGenie/reviews/)

Ease of use

4.3

Functionality

4.5

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$11.55Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Healthcare, Manufacturing, Tech, Financial / Banking, Legal Services, Construction, Utilities, Retail, Freight / Transportation, Hospitality, Sports & Entertainment, Nonprofits, and more.

Best for

SMB and Mid & Enterprise

## User reviews

Pros & cons

JL

Josh L.

Sr HRIS Analyst

> "We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6487867)

ED

Erik D.

Business Systems Analyst

> "Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___4852437)

SH

Scott H.

Sr Analyst

> "Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797743)

TR

Tova R.

Manager, Communications

> "Event pages did not work for our population and the way we configured the system."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6110352)

RM

Robert M.

GSOC Lead

> "Good reporting and analyst access 24/7 when we need additional details"

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797782)

SH

Shannon H.

Director, Security and Safety

> "Lack of information/intelligence."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6584708)

SS

Stan S.

Sr. Mgr. Enterprise Risk Management and Business Continuity

> "In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___4994886)

JPM

Jason Paul M.

Dispatch Supervisor

> "AlertMedia must be killing the competition in leading the ‘response’ metrics."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___4862538)

NR

Nicholas R.

Senior Manager, Facilities

> "The customer success team and the entire AlertMedia staff is simply the best you will ever work with."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797597)

BS

Bill S.

Mgr Compliance, Codes & Standards

> "No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___3728963)

RR

Robert R.

Director of Health and Safety

> "The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6717383)

WH

Will H.

Safety Manager

> "We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___3351749)

AP

Anthony P.

Director, EHS

> "Very impresssed with the product and service and the 24 hour help desk!"

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797873)

JB

Jennifer B.

HRIS Analyst

> "Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2794284)

KN

Kalon N.

Operations

> "Great User Interface and was easy to implement based on our QA team."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6772112)

WH

Will H.

Safety Manager

> "Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___3351749)

TH

Travis H.

HRBP

> "Day or night they are always ready and willing support us through any crisis!"

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797671)

RK

Randy K.

Application Administrator

> "There are periodic issues with our Single Sign On (SSO) connection with the application."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2681714)

KN

Kalon N.

Operations

> "Support also was superb and the product has been supportive."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6772112)

JM

JaeSung M.

Systems Developer

> "API guideline has some URLs that didn't match the example code in Github"

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2682498)

LK

Laura K.

security

> "The user interface is very intuitive."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___6797980)

JW

Josh W.

Director of Human Resources

> "If you are looking for something that is intended for individual notifications, this does not work well. "

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2683861)

LS

Linna S.

ERP Lead

> "My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___5060652)

TG

Taylor G.

Executive Assistant

> "Admins of the Alert account are not aware of this issue from the dashboard, only through their users."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2681668)

BS

Bill S.

Mgr Compliance, Codes & Standards

> "Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what..."

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___3728963)

CH

Cory H.

Director of Safety and Security

> "That is does not translate to multiple languages"

[See full review](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#Capterra___2660207)

[View Reviews](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

AB

Ash B.

President

> "The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing"

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549)

MR

Mathieu R.

Programmeur Jouabilité

> "The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7052455)

JaK

Jarosław K.

Director of Support

> "OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in..."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

FS

Francisco S.

Developer

> "The interface can be a bit complex to navigate at times, and the reporting features could use some improvement."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6556597)

JaK

Jarosław K.

Director of Support

> "A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

VR

Verified Reviewer

IT Manager

> "It was very simplistic and basic compared to PagerDuty, I hope the price reflected that."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6868277)

GT

Gary T.

Solution Designer

> "What I liked most about OpsGenie is how it streamlines incident management and on-call coordination."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6768684)

PD

Philippe D.

Senior SRE Engineer

> "In my opinion the lack of real-time dashboard of the alerts is a big miss."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4867076)

JaK

Jarosław K.

Director of Support

> "What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

SG

Shitij G.

Software Engineer

> "Incident management plan is not cheap"

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4528168)

[View Reviews](https://www.capterra.com/p/170236/OpsGenie/reviews/)

## User interface

4.83 (151)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)

4.62 (154)

### Features

AlertMedia

Top features

31/33

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Campus Notifications
-   Chat/Messaging
-   Communication Management
-   Contact Database
-   Contact Management
-   Email Alerts
-   Event Triggered Actions
-   Generative AI
-   Geolocation
-   Incident Management
-   Interaction Tracking
-   Mass Notifications
-   Mobile Access
-   Mobile Alerts
-   Multi-Channel Communication
-   Multi-Language Alerts
-   Push Notifications
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reminders
-   Reporting/Analytics
-   Risk Alerts
-   Scenario Planning
-   Scheduling
-   SMS Messaging
-   Templates
-   Third-Party Integrations
-   Two-Way Communication
-   User Management

[See all features](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/#features)

OpsGenie

19/33

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Campus Notifications
-   Chat/Messaging
-   Communication Management
-   Contact Database
-   Contact Management
-   Email Alerts
-   Event Triggered Actions
-   Generative AI
-   Geolocation
-   Incident Management
-   Interaction Tracking
-   Mass Notifications
-   Mobile Access
-   Mobile Alerts
-   Multi-Channel Communication
-   Multi-Language Alerts
-   Push Notifications
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reminders
-   Reporting/Analytics
-   Risk Alerts
-   Scenario Planning
-   Scheduling
-   SMS Messaging
-   Templates
-   Third-Party Integrations
-   Two-Way Communication
-   User Management

[See all features](https://www.capterra.com/p/170236/OpsGenie/#features)

### Recognition

No recognitions have been awarded to AlertMedia

No recognitions have been awarded to OpsGenie

### Deployment & support

AlertMedia

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

OpsGenie

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

AlertMedia

-   By AlertMedia
-   Located in United States
-   Founded in 2013

OpsGenie

-   By Atlassian
-   Located in United States
-   Founded in 2013

## Popular Comparisons

[AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.83 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

vs

[RedFlag](https://www.capterra.com/p/175898/RedFlag/)[4.83 (52)](https://www.capterra.com/p/175898/RedFlag/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.8

Features

4.8

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/175898-176123/RedFlag-vs-AlertMedia-Mass-Notification)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.52 (254)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

$11.55/month

Price

$95/year

4.5

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/170236-251336/OpsGenie-vs-ManageEngine-OpManager)

[AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.83 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

vs

[Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/)[4.73 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.8

Features

4.6

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/176123-245868/AlertMedia-Mass-Notification-vs-Alertcycle)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

$11.55/month

Price

$10/month

4.5

Features

4.6

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/168192-170236/Site24x7-vs-OpsGenie)

[AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.83 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

vs

[Regroup Mass Notification](https://www.capterra.com/p/166388/Day-to-Day-Notification/)[4.46 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/)

Contact vendor for pricing

Price

$500/month

4.8

Features

4.2

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/166388-176123/Day-to-Day-Notification-vs-AlertMedia-Mass-Notification)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (254)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/)

$11.55/month

Price

$179/month

4.5

Features

4.5

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/21581-170236/PRTG-Network-Monitor-vs-OpsGenie)

[AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/)[4.83 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

vs

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.44 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/145848-176123/Ez-Texting-vs-AlertMedia-Mass-Notification)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

$11.55/month

Price

$129/month

4.5

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144309-170236/Atera-vs-OpsGenie)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

$11.55/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/170236-184229/OpsGenie-vs-NinjaOne)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[4.71 (110)](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/reviews/)

$11.55/month

Price

$50/month

4.5

Features

4.5

4.3

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135902-170236/Zabbix-Monitoring-Solution-vs-OpsGenie)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

$11.55/month

Price

$67/month

4.5

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141792-170236/Pulseway-vs-OpsGenie)

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.12 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

$11.55/month

Price

$1.75

4.5

Features

4.2

4.3

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-170236/N-central-vs-OpsGenie)