# Compare OpsGenie vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare OpsGenie and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/170236-254088/OpsGenie-vs-ServiceNow

---

# OpsGenie vs ServiceNow Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OpsGenieServiceNow2/4 selected

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (155)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (351)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (155)](https://www.capterra.com/p/170236/OpsGenie/reviews/)

Starting Price

$11.55/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

Based on [155 reviews](#user-reviews)

Positive

151

Neutral

2

Negative

2

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (351)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [351 reviews](#user-reviews)

Positive

328

Neutral

18

Negative

5

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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of reviewers  
rated it above 4 stars

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of reviewers  
rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,485 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Patch Management

NA

Server Monitoring

3.8

Security Tools

NA

Remote Monitoring & Management

NA

Real-Time Monitoring

4.5

\--%Fit

Missing features

Feature ratings

Patch Management

NA

Server Monitoring

NA

Security Tools

NA

Remote Monitoring & Management

NA

Real-Time Monitoring

NA

User satisfaction

User satisfaction

4.6

User reviews[155](https://www.capterra.com/p/170236/OpsGenie/reviews/)

Ease of use

4.3

Functionality

4.5

Value for money

4.3

Customer support

4.6

User satisfaction

4.5

User reviews[351](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$11.55Per User, Per Month

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

SMB and Mid & Enterprise

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

JaK

Jarosław K.

Director of Support

> "OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in..."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

MR

Mathieu R.

Programmeur Jouabilité

> "The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7052455)

JaK

Jarosław K.

Director of Support

> "A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

FS

Francisco S.

Developer

> "The interface can be a bit complex to navigate at times, and the reporting features could use some improvement."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6556597)

AB

Ash B.

President

> "The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing"

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549)

VR

Verified Reviewer

IT Manager

> "It was very simplistic and basic compared to PagerDuty, I hope the price reflected that."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6868277)

JaK

Jarosław K.

Director of Support

> "What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114)

PD

Philippe D.

Senior SRE Engineer

> "In my opinion the lack of real-time dashboard of the alerts is a big miss."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4867076)

GT

Gary T.

Solution Designer

> "What I liked most about OpsGenie is how it streamlines incident management and on-call coordination."

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6768684)

SG

Shitij G.

Software Engineer

> "Incident management plan is not cheap"

[See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4528168)

[View Reviews](https://www.capterra.com/p/170236/OpsGenie/reviews/)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

MW

Melinda W.

Owner

> "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110)

VR

Verified Reviewer

Client Operations Supervisor

> "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

KM

Kalpesh M.

Program Manager

> "Also, there is an issue with integration of marketplace products with this suite."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

Tom E.

Senior Frontend Developer

> "However the only downside for me is the connectivity issues on occasions."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

KM

Kalpesh M.

Program Manager

> "The cost of installation and support is higher when compared to similar products in the market."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

LC

Lance C.

Solution Architecht

> "Some employees report that it was not user-friendly, especially for non-IT professionals."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

Tom E.

Senior Frontend Developer

> "ServiceNow puts me in touch with our IT support team usually relatively quickly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

AP

Avinash P.

Technical support engineer

> "Easy ticket management , creating and tracking with servicedesk."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

HW

Heather W.

Principal Compliance Specialist

> "I most like the search and filter functions of the ServiceNow GRC tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

CS

Carole S.

Executive Assistant

> "I have had an excellent experience with it and I use it quite often in my job capacity in a very large hospital"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7012635)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

Sanchita J.

Technical Support Engineer

> "Ticket tool is very helpful and just perfect to create and manage every kind of ticket."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6507258)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

NK

Norbert K.

Salesforce Analyst

> "ServiceNow is a solid and reliable system that I use daily."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)

4.62 (155)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (351)

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

OpsGenie

12/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation

[See all features](https://www.capterra.com/p/170236/OpsGenie/#features)

ServiceNow

Top features

19/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to OpsGenie

ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

OpsGenie

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

OpsGenie

-   By Atlassian
-   Located in United States
-   Founded in 2013

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

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Contact vendor for pricing

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