Square Appointments vs Acuity Scheduling: Which is a better fit?

Carolyn B.: Hi, I'm Carolyn, owner Carolyn's Mobile Cat Grooming, it's a small business, and we give Square Appointments a four out of five stars. Prior to using Square we were using a patchwork of applications and we thought moving into Square Appointments would bring it everything into one space concisely for us. I really like that Square keeps us organized, and I also like their reputation. My customers are comfortable with it, they know them, and we're able to move on to the business at hand. Setup process was a little bit cumbersome for us as a company, just because of the massive numbers of contacts we already had with Google. The syncing isn't perfect with Square as far as syncing contacts from communications in say Google Workspace and then onto Square, you have to create a whole document, and then there's duplicates and issues with it being formatted correctly. However, their customer service is at hand and they're very patient and they're happy to help figure out any problems that you come across. They do have a service where they'll do it for you and format it for you, but again, I spent a couple of months fixing that for our company. Otherwise, I found their setup process to be easier than some. You get bombarded by a lot of steps that you want to take. However, they do offer a step-by-step list so you know, oh, you completed this step, you haven't completed this step, so it does help you keep organized in that respect. I would definitely ask Square to upgrade their syncing across platforms such as Google Workspace and Google Contacts, but other than that I was pretty happy with the initial setup process. If you're thinking about using Square Appointments, I would start slow. They have a lot of bells and whistles that you can purchase, but it's easier to grow into their product than it is to start large and then move back a little bit. They have some really great basic options that have a lot of tools available, you may not necessarily have to start on their largest package. I like Square and I'm happy to be with them.

Matthew: My name is Matthew. I'm a CPA from Strat Associates, and I give Acuity five out of five. We use Bookedin first, and we switched away from that because they kept increasing the price and it got a little too expensive, and I researched probably 10 other options before I went with Acuity. I chose Acuity because it had capabilities to connect with my Outlook calendar, so I could have everything show up in both spots, and then I could also have our clients schedule appointments directly from our website. Onboarding is very easy to get going. It was a little bit of hiccup with some of the app integrations that they had, but we were able to get going with their customer support agents. I would say for what we use it for, it works perfectly and I'd highly recommend giving it a try at least.