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Square Appointments vs Carbonara: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 5,374 reviews from Reservations users.
% Fit
Not enough reviews
Feature ratings
Online Booking
4.3
Booking Management
4.4
Calendar Management
4.5
Channel Management
--
Payment Processing
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Online Booking
4.5
Booking Management
--
Calendar Management
NA
Channel Management
NA
Payment Processing
--
User satisfaction
4.5
User reviews217
Ease of use
4.5
Functionality
4.2
Value for money
4.3
Customer support
4.3
4.8
User reviews35
Ease of use
4.7
Functionality
4.7
Value for money
4.9
Customer support
4.6
Price starts from
--
Monthly subscription
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Designed for salons, barber shops, spas (including med spas/estheticians), tattoo parlors, and other service professionals with POS, appointment booking, and staff management needs.

Any type of restaurant, cafe or bar: From non-reservation (casual, faster pace of dining) To reservation (formal, multiple courses of dinner) restaurants.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
video-736f1ae7-4785-4d6f-dfb7-08dc32701445
Carolyn B
Owner, President.
4.0

Carolyn B.: Hi, I'm Carolyn, owner Carolyn's Mobile Cat Grooming, it's a small business, and we give Square Appointments a four out of five stars. Prior to using Square we were using a patchwork of applications and we thought moving into Square Appointments would bring it everything into one space concisely for us. I really like that Square keeps us organized, and I also like their reputation. My customers are comfortable with it, they know them, and we're able to move on to the business at hand. Setup process was a little bit cumbersome for us as a company, just because of the massive numbers of contacts we already had with Google. The syncing isn't perfect with Square as far as syncing contacts from communications in say Google Workspace and then onto Square, you have to create a whole document, and then there's duplicates and issues with it being formatted correctly. However, their customer service is at hand and they're very patient and they're happy to help figure out any problems that you come across. They do have a service where they'll do it for you and format it for you, but again, I spent a couple of months fixing that for our company. Otherwise, I found their setup process to be easier than some. You get bombarded by a lot of steps that you want to take. However, they do offer a step-by-step list so you know, oh, you completed this step, you haven't completed this step, so it does help you keep organized in that respect. I would definitely ask Square to upgrade their syncing across platforms such as Google Workspace and Google Contacts, but other than that I was pretty happy with the initial setup process. If you're thinking about using Square Appointments, I would start slow. They have a lot of bells and whistles that you can purchase, but it's easier to grow into their product than it is to start large and then move back a little bit. They have some really great basic options that have a lot of tools available, you may not necessarily have to start on their largest package. I like Square and I'm happy to be with them.

How Capterra sources reviews
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User interface
170263 video thumbnail}
1 Video
No videos provided by vendor
170263
5 screenshots
215565
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activities Booking
388
Important

Square Appointments

Top Features
33/44
  • Activities Booking
  • Customizable Reports
  • Customizable Templates
  • Dynamic Pricing
  • Email Templates
  • Group Reservations
  • Multi-Language
  • Price/Margin Management
  • Promotions Management
  • Ratings/Reviews
  • Third Party Booking
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Appointment Management
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Calendar Management
  • Calendar Sync
  • Channel Management
  • CRM
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Discount Management
  • Event Scheduling
  • Inventory Management
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Rate Management
  • Real-Time Updates
  • Reminders
  • Reporting/Analytics
  • Room Booking
  • SMS Messaging
  • Social Media Integration
  • Third-Party Integrations
  • Website Integration
See All features
Hide Reservations Software Features -

Carbonara

18/44
Show Reservations Software Features +

Carbonara

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Square Appointments
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Carbonara
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Square Appointments
  • By Square
  • Located in United States
  • Founded in 2009
Carbonara
  • By Carbonara
  • Located in Norway
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