Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.
Malcolm! can be used by one person micro businesses through SME's to Enterprise.
The best features are the integration between IT Glue and our other tools, so that everything talks to each other and spitting out the most important information about a client.
The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.
IT Glue is an amazing password and asset manager, is very easy to use and having a global search for those assets you can't seem to find manually is great.
There were a lot of duplicates and unneeded or missing information. Took a long time to get it to the correct place for operation and even then, sometimes we still find mistakes.
It is easier to find the documents we need. It's nice and organized and the search functions/customizability is wonderful.
What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill.
This platform is amazing, we use it for all of our documentation management and it works great for all of our needs.
They just added the one thing i always complained about.
I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over.
Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.
Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours.
It's a bit overbearing at times, and can be confusing to navigate.
Malcom! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it.
The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.
I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.
Eric L.: My name is Eric. I'm the president of Terra Cloud and I would give IT Glue pretty much a five star rating. IT Glue, which we've been using quite a few years now, we were doing it the same way that all the old-fashioned MSPs did it. We were doing it with Excel spreadsheets and Word documents and things along those lines. So the necessity to have something that was secure, easy to access, and available anywhere was where we found ourselves with IT Glue. It was pretty much the only real solution on the market at that particular point in time. There were some others. There were some do it yourselves, bake your own documentation system, but they were all very rudimentary so we chose IT Glue because it was a ready to go solution. Getting started with IT Glue was difficult. It required a bit of commitment, time to actually get the documentation and process. The platform was also evolving at the same time, so their new features coming out on a regular basis. So we were always trying to keep up with what's new, what can we do with the product next. And then getting employee buy-in, making our resources, understand and the necessity of having good valid documentation and having an accessible and accurate. Accurate being the most important thing. So one of the big issues with getting our users involved or actually participating in documenting things properly and accurately was having a system that was readily available to them that was easy to understand. And also in IT Glue, we have the ability to, not necessarily gamify, but track user status and reward people for maintaining accurate documentation.
Prioritize real-user-identified key features according to your needs to find your best fit.
IT Glue
Malcolm!
Top FeaturesIT Glue
Malcolm!
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: