# Compare IT Glue vs NinjaOne 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NinjaOne and IT Glue based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/170401-184229/ITGlue-vs-NinjaOne --- # NinjaOne vs IT Glue Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NinjaOneIT Glue2/4 selected [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [288 reviews](#user-reviews) Positive 279 Neutral 5 Negative 4 [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [331 reviews](#user-reviews) Positive 321 Neutral 9 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,346 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Patch Management 4.4 Server Monitoring 4.6 Security Tools 4.3 Real-Time Monitoring 4.6 Remote Access/Control 4.7 \--%Fit Missing features Feature ratings Patch Management NA Server Monitoring NA Security Tools NA Real-Time Monitoring NA Remote Access/Control NA User satisfaction User satisfaction 4.7 User reviews[288](https://www.capterra.com/p/184229/NinjaOne/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.6 User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 Price starts from Price starts from \-- - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for NinjaOne's Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## User reviews Pros & cons NO Nelson O. IT Systems Administrator > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7109421) ER Ethan R. IT Technician > "Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) JK Joe K. System Administrator > "It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) EK Eric K. Owner > "I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7013710) RW Rich W. Executive Director > "Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) JH James H. IT Infrastructure Manager > "We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) Smita T. Data Scientist > "My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) SG Stephen G. IT Manager > "I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) PA Peter A. Automation Engineer > "They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719) RW Randal W. Managing Partner > "I did wish we could reset some of the alerts, especially on computers that have been offline for a while." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004714) TB Tyler B. Tier Two Technician > "Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) KC Kevin C. IT Intern > "Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6621839) DN David N. IT Operations Manager > "Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) Kevin Y. Managing Director > "However the solution was expensive with no remote support or helpdesk features in the standard license." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6799082) AN Azamat N. IT Support Engineer > "The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727) JH Joe H. Operations Director > "It can become a little pricey if you have many users or a low number of users but very endpoint heavy." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6513916) JK Joe K. System Administrator > "Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) DN David N. IT Operations Manager > "It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) WM Will M. Manager > "There are a few item you can automate but it just causes more of a headache when doing so" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6788570) GJS Gert-Jan S. Co-Owner and IT Security Expert > "In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6428937) TJ Timothy J. IT Manager > "The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4941288) PW Palash W. Operations Consultant > "The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6729290) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) DN Dominik N. CEO > "It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6782168) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) VR Verified Reviewer Engineer > "It has significantly improved our team's efficiency by automating routine maintenance and remote support." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7076162) TB Tomson B. IT Administrator > "You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) TB Tyler B. Tier Two Technician > "Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) Divaldo C. CEO > "It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6163491) RW Rich W. Executive Director > "I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) TB Tomson B. IT Administrator > "The bundled Bitdefender AV is quite lacking in management." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) TM Tou M. IT Technician > "These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) DN David N. IT Operations Manager > "Patching works well and the device insights is super helpful for troubleshooting issues." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) Patrick P. System administrator > "A little tiny issue here and there, but nothing their technical support weren't able to handle." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6060681) JH James H. IT Infrastructure Manager > "for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent platform." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) VR Verified Reviewer Systems Engineer > "Well their remote access feature is not so robust and has some lag even with good bandwidth of internet." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3772357) SM Scott M. IT Director > "Patch management is a bonus, They constantly update and fix bugs and issues." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7100478) Fabio S. Quality, IT, Management Control > "Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3286299) RS Robin S. Systemadministrator > "Using the company's own Dojo, you can find many problems or issues that can be solved quickly without contacting a technician." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7005620) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) LK Lorenzo K. Security Project Engineer > "NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004764) BS Bill S. Technologist > "Support can be lacking and deploying policies can be difficult at times" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4649330) TB Tyler B. Tier Two Technician > "The customization that can be done through NinjaOne is endless!" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) TM Tou M. IT Technician > "One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) BF Baptiste F. IT Technician > "This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2928916) SC Shaun C. ICT Manager > "The software makes patch management on computers and phones a breeze because its all automated. " [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004693) AM Ailton M. it > "the search needs some work some times I need to find a pc and I have a hard time finding" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2957633) ER Ethan R. IT Technician > "Beneficial to the company, useful as a tool for IT to provide remote assistance and manage computers remotely." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) RS Rick S. Senior IT Specialist > "Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2477067) ER Ethan R. IT Technician > "Simple and easy to manage patch management with a responsive and clear dashboard that features important alerts." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) Michael J. Owner > "The network monitor is outdated and very limited in its capabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2755290) Smita T. Data Scientist > "With quick and friendly customer service it makes daily IT work efficient and reliable." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) NA Nick A. Technical Manager > "SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2408911) DN David N. IT Operations Manager > "Setting up device monitoring alerts is good." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) Tim V. Director of Technology > "That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) KC Kyle C. Senior Software Engineer > "Our last RMM was limited and with NinjaOne we get many great features and they are always updating the product." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7005141) Tim V. Director of Technology > "Also, the NMS deployment is slightly clunkly." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) RW Rich W. Executive Director > "The platform is incredibly intuitive and easy to navigate compared to our previous RMM." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) Christopher W. System Admin > "Lack of built in scripting." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2696351) LM Lewis M. IT Specialist > "I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6385525) Tim V. Director of Technology > "No matter what we found, we just couldn't get one that was accurate and easy to keep up to date." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2184090) [View Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) MS Markus S. Director of Technology and Partnerships > "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) SJ Simon J. Senior System Engineer > "This reduces onboarding time, minimizes errors, and boosts team collaboration." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) SS Sukhjit S. System Administrator > "Put in the time and effort to manage it properly and you'll reap massive rewards." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) Larry R. Operations Coordinator > "Entries are well-organized and have lots of options for capturing information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) Alan H. Chief Nerd > "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666) DR Denuka R. Operations Manager > "I really like how IT Glue makes day-to-day work faster and more organised." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) TP Tejas P. IT Manager > "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) CP Chris P. Help desk manager > "When the ITGlue servers go down, we are without access to our crucial client passwords." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) JG Justin G. IT Specialist > "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) BS Brayden S. System Administrator > "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581) JG Justin G. IT Specialist > "IT helped my team and I solidify our SOPs and miscellaneous documentation." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) DT Danny T. VP Operations > "Making SOP documentation is a breeze! " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) SS Sukhjit S. System Administrator > "They're constantly improving and taking feedback from the community - very happy with the future of the platform." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526) BM Brian M. Principal > "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) AY Aaron Y. IT Technician > "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) DM Donnie M. Business Development > "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851) CG Clayton G. IT Service manager > "Most of the time they can't reproduce my issue and then kind of drop it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547) Malith W. Senior Systems Consultant > "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) DS David S. TAM Proactive > "Easy to use, able to link documents and build out relationships that allow you to easily find information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226) EH Elliot H. IT Support Engineer > "Integration with BMS is poor and has caused us many issues" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823) DM Dave M. Technician > "I like the management of the domain names for each client. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) EM Eric M. Network Engineer > "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805) VR Verified Reviewer System Engineer > "Searches can sometimes be wonky and slow" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) BL Ben L. Director > "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## User interface 4.73 (288) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (331) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important NinjaOne Top features 30/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/184229/NinjaOne/#features) IT Glue 23/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Process/Workflow Automation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management [See all features](https://www.capterra.com/p/170401/ITGlue/#features) ### Recognition No recognitions have been awarded to NinjaOne IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support NinjaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NinjaOne - By NinjaOne - Located in United States - Founded in 2013 IT Glue - By Kaseya - Located in United States - Founded in 2004 ## 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