Capterra Logo
Helping businesses choose better software since 1999

IT Glue vs x360Recover: Which is a better fit?

Updated on February 14th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Features in Managed Service Providers (MSP)
25
Best performer
42
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
5
42
  • Remote Access/Control
User satisfaction
4.6
User reviews296
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.4
4.8
User reviews14
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

Built in the Channel, for the Channel, Axcient's sole mission is to provide the most comprehensive suite of Business Availability solutions, designed specifically for MSP success.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Eric L
President
5.0

Eric L.: My name is Eric. I'm the president of Terra Cloud and I would give IT Glue pretty much a five star rating. IT Glue, which we've been using quite a few years now, we were doing it the same way that all the old-fashioned MSPs did it. We were doing it with Excel spreadsheets and Word documents and things along those lines. So the necessity to have something that was secure, easy to access, and available anywhere was where we found ourselves with IT Glue. It was pretty much the only real solution on the market at that particular point in time. There were some others. There were some do it yourselves, bake your own documentation system, but they were all very rudimentary so we chose IT Glue because it was a ready to go solution. Getting started with IT Glue was difficult. It required a bit of commitment, time to actually get the documentation and process. The platform was also evolving at the same time, so their new features coming out on a regular basis. So we were always trying to keep up with what's new, what can we do with the product next. And then getting employee buy-in, making our resources, understand and the necessity of having good valid documentation and having an accessible and accurate. Accurate being the most important thing. So one of the big issues with getting our users involved or actually participating in documenting things properly and accurately was having a system that was readily available to them that was easy to understand. And also in IT Glue, we have the ability to, not necessarily gamify, but track user status and reward people for maintaining accurate documentation.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
170401 video thumbnail}
1 Video
No videos provided by vendor
170401
5 screenshots
187221
3 screenshots

IT Glue

Top Features
25/42
  • Anti Virus
  • Billing & Invoicing
  • Build Automation
  • CRM
  • Endpoint Protection
  • Maintenance Scheduling
  • Mobile Device Management
  • Network Monitoring
  • Patch Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Access/Control
  • Scheduling
  • Security Tools
  • Server Monitoring
  • Vendor Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Backup and Recovery
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Reports
  • Dashboard
  • Event Logs
  • Help Desk Management
  • Inventory Management
  • Issue Management
  • IT Asset Tracking
  • Performance Metrics
  • Policy Management
  • Remote Monitoring & Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Managed Service Providers (MSP) Software Features -

x360Recover

5/42
Show Managed Service Providers (MSP) Software Features +

IT Glue

  • Best Value IT Documentation
    Software (2024)

x360Recover

--

IT Glue
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
x360Recover
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
IT Glue
  • By Kaseya
  • Located in United States
  • Founded in 2004
x360Recover
  • By Axcient
  • Located in United States
  • Founded in 2002
Recommendations

Products similar to those you're currently comparing: